Dáil Éireann Debate, Tuesday - 3 November 2020
924. Deputy Mairéad Farrell asked the Minister for Social Protection if the Citizens Information centre in Ros Muc, County Galway is still functioning; the status of same; and if she will make a statement on the matter. [33361/20]
Amharc ar fhreagraThe Citizens Information Board (CIB) is the statutory body responsible for supporting the provision of information, advice (including money and budgeting advice) and advocacy services on a wide range of public and social services. A national network of Citizens Information Centres, overseen by regional Citizens Information Service companies provides information, advice and advocacy services to the public.
As a result of the Covid-19 pandemic, and in line with public health guidance, the Citizens Information Centre in Ros Muc closed to the public. While in person appointment or drop-in services closed – citizens information services remain open, active and available to the public. Currently all services to citizens in the Galway area are available by phone (at 0761 107 7600) and by email galway@citinfo.ie). Service hours are Monday to Friday 9.30am to 5.00 pm. In addition, following email or phone consultation, clients who require urgent face to face appointments, have been, facilitated in the Citizens Information Centre in Galway city.
During the Covid-19 restrictions, the eight Citizens Information Services and the Citizens Information Phone Service are working together to deliver a single, national call back service whereby, in response to a request submitted through www.citizensinformation.ie, an Information Officer will contact the requester , by phone, to offer an information , advice or advocacy service.
I hope this clarifies the position for the Deputy.
