Dáil Éireann Debate, Thursday - 3 December 2020
79. Deputy Aindrias Moynihan asked the Minister for Social Protection the measures being examined to reduce the current delays experienced in processing PPS numbers; if a fast track system is available for essential workers; and if she will make a statement on the matter. [40057/20]
Amharc ar fhreagraThe SAFE registration process, which involves the authentication of a person's identity in a face-to-face interview, is the normal method of processing an application for a Personal Public Service Number (PPS Number). At the outbreak of the COVID-19 pandemic in March 2020, my Department temporarily suspended the SAFE registration process. This decision was taken in order to comply with HSE and World Health Organisation guidelines in respect of social distancing. My Department did not, however, suspend allocating PPS Numbers to persons seeking one. To help ensure that those who required a PPS Number could get one, my Department introduced an email and postal service through which applications could be made. By its nature this temporary service is not as efficient as the face-to-face process it has replaced. For example, any issues which arise regarding supporting documentation take longer to resolve than would be the case in a face-to-face environment. Unfortunately, some applicants have experienced delays in getting their PPS Number as staff in my Department were re-assigned to deal with a huge increase claim processing work arising as a consequence of the pandemic. Where my Department is made aware that a PPSN application has been made by an essential frontline worker, all necessary steps are taken to deal that case as quickly as possible. Since the introduction of this temporary service, my Department has allocated almost 34,000 PPS Numbers and is currently dealing with just over 22,000 applications most of which are being processed. In recent weeks my Department has re-assigned resources to deal with these applications. This will result in improved processing times and will substantially reduce the number of applications on hand over the next few weeks. In addition, my Department will resume SAFE registration appointments for PPSN applicants when the current COVID Level 5 restrictions no longer apply.I trust this clarifies the matter for the Deputy.
