The premises referred to in the Question is located in the BLUE area on the NBP High Speed Broadband Map which is available on my Department's website at www.broadband.gov.ie.
BLUE areas are not included in the State intervention area covered by the National Broadband Plan as commercial operators are already providing high speed broadband or have indicated future plans to do so. My Department defines high speed broadband as a connection with minimum speeds of 30Mbps download and 6Mbps upload. The activities of commercial operators delivering high speed broadband within BLUE areas are not planned or funded by the State and my Department has no statutory authority to intervene in that regard.
I am advised that a query was previously raised regarding the premises referred to in the Question and at the time it was suggested that there was a suspected line fault impacting service. I understand that the advice was for the residents to raise a service fault through their Retail Service Provider for investigation by eir.
Notwithstanding that I have no statutory authority to intervene in the matter, my Department has raised a further query with eir regarding the broadband service being provided to the premises and nearby premises. As soon as a reply is received my Department will revert to the Deputy with a further update.
