The information requested by the Deputy is outlined below in tabular form. This information has also been sent to the Deputy by email.
Passport applications submitted
Registration Date (as of 20 March 2022)
-
|
Total
|
Passport Service Processing
|
Requires further action from applicant
|
% Total requiring further action from applicant
|
more than 1 month
|
103,939
|
65,411
|
38,528
|
37%
|
more than 2 months
|
50,372
|
24,429
|
25,943
|
52%
|
more than 3 months
|
34,105
|
13,905
|
20,200
|
59%
|
more than 4 months
|
26,367
|
9,532
|
16,835
|
64%
|
more than 5 months
|
18,019
|
6,085
|
11,934
|
66%
|
more than 6 months
|
11,816
|
3,562
|
8,254
|
70%
|
The number of complete passport applications that are with the Passport Service for six months or more represents 0.01% of the total number of applications in the system. In the majority of cases, applicants may have applied online six months ago, but it may have taken several weeks and often even months for the applicants to submit the supporting documents that are required to complete the application. The Passport Service cannot process applications until they are fully complete. However, once they are fully complete, they are processed within the normal processing times.
There are a small number of very complex or sensitive cases that may involve citizenship, guardianship or legal issues. These require very thorough examination by experienced staff and can take longer to process.