Patricia Ryan
Ceist:143. Deputy Patricia Ryan asked the Minister for Foreign Affairs if he will establish a passport office in Belfast; and if he will make a statement on the matter. [23618/22]
Amharc ar fhreagraWednesday, 11 May 2022
Ceisteanna (143)
Freagraí scríofa
The Passport Service is a unified service composed of three constituent offices located in Lower Mount Street and Balbriggan in Dublin and South Mall in Cork, respectively. Passport applications from all citizens - whether at home or abroad - are distributed for processing across the three Passport Offices, on the basis of the type of application rather than county or country of residence of the applicant.
Over 90% of all passport applications, including first time applications, are now being made through Passport Online. The Passport Service is committed to continuing to offer a range of application channels, including an offline service for citizens who are not eligible or do not wish to use the Passport Online service.
Passport Online is the priority channel for applications as there are many efficiencies built into the system for both the applicant and the Passport Service. The Passport Online service offers Irish citizens the ability to apply online for their passport 24 hours a day, 7 days a week. It is a user-friendly, efficient service that consistently offers processing times up to 4 times faster than paper-based passport renewal applications.
The paper-based, mail-in "Passport Express" service is available to citizens at almost 1,000 An Post post offices and at over 70 post office locations in Northern Ireland. With the availability of both Passport Online and Passport Express very few applicants are required to travel a significant distance in order to apply for their passport.
In the relatively small number of cases where citizens need to travel urgently and do not have a valid passport, the Passport Offices in Dublin and Cork offer an Urgent Appointment service for passport renewal with a 1 or 4-day turnaround. The Passport Service offices in Dublin and Cork have processed almost 5,000 Urgent Appointments to date in 2022. These Urgent Appointment applications represents just 0.9% of the total 540,000 applications received by the Passport Service since January of this year.
I am satisfied overall that the range of service options available meets the current needs of passport applicants and that recent service improvements allow the Passport Service to provide this essential citizen service in an efficient and effective manner. While there are no plans to open additional passport offices, the Passport Service will continue to consider ways in which to enhance customer experience for citizens.