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Citizens Information Services

Dáil Éireann Debate, Tuesday - 24 May 2022

Tuesday, 24 May 2022

Ceisteanna (457)

Claire Kerrane

Ceist:

457. Deputy Claire Kerrane asked the Minister for Social Protection if she will advise on the process of reopening Citizens Information Service branches; the number of branches that are now available for in-person appointments or walk-in services by county in tabular form; and if she will make a statement on the matter. [25756/22]

Amharc ar fhreagra

Freagraí scríofa

The Citizens Information Board (CIB) under the aegis of the Department of Social Protection, is the statutory body with responsibility for the Citizens Information service (CIS). CIB provides funding to eight CIS companies that operate a national network of Citizens Information Centres, which in turn has responsibility for the provision of information, advice and advocacy services in its geographic area.

Each CIS is a limited company overseen by a regional manager and board of directors. Each company is responsible for all matters and decisions relating to its staff and operations.

The decision to close or open any office within the CIS network is a matter for the relevant CIS Board as they are responsible for their region’s service delivery.

Many clients continue to access information through phone, email via www.citizensinformation.ie and across social media platforms. CIB and the CIS Boards are committed to the continued ongoing delivery of high-quality services nationally and will continue to provide essential information, advice and advocacy to the citizens of Ireland in the most effective manner possible.

Up to date opening times and details of each CIC is available on www.citizensinformation.ie (Find a Citizens Information Centre). Additionally, the Citizens Information Phone Service (CIPS) is a nationwide service that can be reached on 0818 07 4000, Monday to Friday, 9am to 8pm.

The following table lists the eight regional CIS company areas broken down by county, that are available for in-person appointments or walk-in services:

Region

County

No. of Centres available for drop-in/appointments

Dublin South

Dublin

9

North Connacht and Ulster

Cavan

1

North Connacht and Ulster

Donegal

6

North Connacht and Ulster

Leitrim

2

North Connacht and Ulster

Monaghan

2

North Connacht and Ulster

Sligo

2

North Dublin

Dublin

7

North Leinster

Kildare

2

North Leinster

Louth

2

North Leinster

Meath

3

North Leinster

Westmeath

2

North Munster

Clare

3

North Munster

Limerick

3

North Munster

Tipperary

5

North Munster

Waterford

3

North Munster

Galway

2

North Munster

Mayo

5

South Connacht

Roscommon

2

South Leinster

Carlow

1

South Leinster

Kilkenny

1

South Leinster

Laois

1

South Leinster

Offaly

3

South Leinster

Wexford

2

South Leinster

Wicklow

2

South Munster

Cork

7

South Munster

Kerry

3

I trust this clarifies matters for the Deputy.

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