Dáil Éireann Debate, Tuesday - 24 May 2022
482. Deputy Claire Kerrane asked the Minister for Social Protection if she will provide oversight of the new structures of the Citizens Information Board; the measures that are in place to ensure that these services remain available to the public in their existing walk-in community-based form; and if she will make a statement on the matter. [26396/22]
Amharc ar fhreagraThe Citizens Information Board (CIB) is a statutory body with an information, advice and advocacy role in relation to a wide range of public and social services. CIB lies under the aegis of my Department, which provides annual Exchequer funding to CIB to deliver on its statutory functions.
The CIB provides funding to eight Citizens Information Services companies that operate a national network of Citizens Information Centres (CIC), which in turn provide information, advice and advocacy services in their respective geographic areas. Each CIS is a limited company overseen by a regional manager and board of directors. Each company is entirely responsible for all matters and decisions relating to its staff and operations.
Both the CIB and the CIS Boards are committed to the continued ongoing delivery of high-quality services nationally and will continue to provide essential information, advice and advocacy to the citizens of Ireland in the most effective manner possible.
Up to date opening times and details of each CIC is available on www.citizensinformation.ie (Find a Citizens Information Centre). Additionally, the Citizens Information Phone Service (CIPS) is a nationwide service that can be reached on 0818 07 4000, Monday to Friday, 9am to 8pm. Many clients continue to access information through phone, email via www.citizensinformation.ie and across social media platforms.
