It is the statutory responsibility of the Passport Service to ensure consent of all guardians is obtained for applicants under the age of 18.
In cases where there are two guardians or more and one guardian is unwilling or unavailable to give their consent for the child’s passport to be issued, a court order dispensing with that parent’s consent must be submitted with the child’s passport application. Further details on consent for Children can be found on my Department's website.
With regard to the specific application about which the Deputy has enquired, the Passport Service has contacted the applicant's parent directly to advise as to the steps they must take to progress the passport application.