Dáil Éireann Debate, Tuesday - 28 June 2022
634. Deputy Catherine Murphy asked the Minister for Education the number of complaints that she has received in the past five years to date under her Department's customer service charter; if she will provide a breakdown, by heading in tabular form, of the complaints made in respect of each service that she provides. [34572/22]
Amharc ar fhreagraOfficials within my Department aim to consistently provide quality customer services to all stakeholders, and this commitment is underpinned in my Department’s Customer Charter. However, a complaints procedure is in place to address instances where the Department falls short of this.
The Department's complaints procedure guides customers who wish to make a complaint by outlining the steps the Department takes once a complaint has been received. Officials tasked with investigating a complaint are also guided by the procedures, as it informs them how to best respond in a fair and courteous manner, within a set timeframe.
Complaints can be made to any official within my Department. However, formal complaints are generally made to my Department’s customer service office, if an issue cannot be resolved at the point of service.
Please see the attached table for the number of formal complaints received by my Department from 2018 to-date in 2022 and a break-down of the Departmental services and business units the complaints related to. Complaints
