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Departmental Data

Dáil Éireann Debate, Tuesday - 28 June 2022

Tuesday, 28 June 2022

Ceisteanna (659)

Catherine Murphy

Ceist:

659. Deputy Catherine Murphy asked the Minister for Social Protection the number of complaints she has received in the past five years to date under her Department’ customer service charter; and if she will provide a breakdown in tabular form and by heading of the complaints made in respect of each service. [34564/22]

Amharc ar fhreagra

Freagraí scríofa

The Department of Social Protection is committed to delivering an excellent customer service as pledged in our Customer Service Charter.

My Department always aims to ensure that all customers are served in a fair, courteous, and timely manner, are informed of their rights, provided with full and clear information regarding entitlements and have their privacy respected.

All complaints received were accepted and fully investigated by the Department.

The requested information is presented below in tabular form for each year from 2017 to 2021, and for 2022, to the 24 June 2022.

REGION/SERVICE

2017

2018

2019

2020

2021

2022

Buncrana

20

11

12

5

7

5

Carrick on Shannon-Central Prosecution

2

2

7

4

5

6

Carrick on Shannon-Client Identity Services

23

34

48

94

61

9

Carrick on Shannon-Employment Services

3

1

3

1

3

0

Client Eligibility Services

1

0

0

0

2

0

Digital Services

0

0

1

2

2

6

Disability Act

5

3

0

1

0

8

General Registration Office-Births, Deaths etc.

2

1

2

1

1

0

Illness Benefit

53

736

437

85

59

121

Income Support Helpline

0

0

0

0

9

2

JobPath

56

43

37

6

13

16

Letterkenny

99

105

94

56

45

12

Longford

67

105

186

82

73

37

Medical Review & Respite Care

0

0

3

0

0

1

National Intreo Contact Centre

0

0

0

0

2

11

National Processing Team

0

0

0

0

27

9

Planning

2

0

0

4

2

0

Regional Directors Office

2

1

0

12

5

0

Scope & PRSI Refunds

1

2

0

0

2

0

Sligo-Contributory Pensions & Guardians

18

39

44

20

13

11

Sligo-Non-Contributory Pensions & Household Benefits

20

29

9

11

4

6

Social Welfare Appeals Office

3

5

5

7

11

5

Redundancy Payments

1

0

0

3

0

0

Sligo-Domiciliary Care

1

2

3

1

1

0

Cork

34

60

52

35

50

21

Dublin Central

116

140

124

73

85

32

Dublin North

54

76

69

51

39

27

Dublin South-Mid Leinster

149

137

126

101

58

57

Midlands

51

36

46

10

17

4

Mid-West

44

56

55

17

28

19

North-East

47

44

40

19

25

18

North-West

34

30

37

19

25

21

South-East

39

35

34

29

25

24

Western

71

55

57

31

30

10

Barr
Roinn