Dáil Éireann Debate, Tuesday - 28 June 2022
735. Deputy Catherine Murphy asked the Minister for Justice the number of complaints that she has received in the past five years to date under her Department’s customer service charter; if she will provide a breakdown by heading of the complaints made in respect of each service that she provides in tabular form. [34574/22]
Amharc ar fhreagraMy Department is committed to delivering high quality customer service and aims to provide all customers with a complaints procedure that is accessible, efficient, effective, standardised and fair.
The Customer Service Charter sets out the commitments and standards of service that customers can expect in their dealings with my Department and is published on our website at www.justice.ie/en/JELR/Pages/Customer-Charter. As set out in the Charter, complaints are received through two channels – one relating to immigration services, and the other for all other aspects of the work of the Department.
The Deputy may wish to note that a new Customer Service Charter is currently being finalised by an internal working group.
The information sought by the Deputy is set out below in tabular format.
|
Year |
Department of Justice |
Immigration Services |
Total |
|
2018 |
2 |
13 |
15 |
|
2019 |
2 |
13 |
15 |
|
2020 |
4 |
12 |
16 |
|
2021 |
4 |
12 |
16 |
|
To date in 2022 |
0 |
3 |
3 |
