Dáil Éireann Debate, Tuesday - 28 June 2022
947. Deputy Catherine Murphy asked the Minister for Agriculture, Food and the Marine the number of complaints that he has received in the past five years to date under his Department’s customer service charter; if he will provide a breakdown by heading of the complaints made in respect of each service that he provides in tabular form. [34573/22]
Amharc ar fhreagraMy Department is committed to providing a user-friendly, high quality and receptive service to farmers in particular, amongst numerous other stakeholders. Where it is considered that my Department falls short of such service, my Department’s Customer Service Complaints Procedure can be availed of by relevant stakeholders including farmers.
The data set out in the table below relates to complaints received by the Quality Service Unit of my Department as part of my Department’s Customer Service Complaints Procedure. The complaints range across a wide variety of issues, including payments, inspections and customer service generally.
|
Year |
No of complaints received |
|
2018 |
35 |
|
2019 |
31 |
|
2020 |
78 |
|
2021 |
15 |
|
2022 (year to date) |
30 |
It is important to note that this Customer Service Complaints Procedure does not cover requests for reviews or appeals against actual decisions taken in the operation of a scheme or service, as these have a separate and independent appeals process.
