Dáil Éireann Debate, Wednesday - 11 June 2025
11. Deputy Holly Cairns asked the Tánaiste and Minister for Foreign Affairs and Trade to provide an updated list of all email and phone lines for use of Oireachtas members within his Department, including all subsidiary bodies, in tabular form. [30774/25]
Amharc ar fhreagraThe following phone line is available to Oireachtas members within my Department:
|
Departmental Division |
Type of Service for Oireachtas Members |
|
Passport Service |
Phone line |
In October 2021, the Passport Service established a phone line to respond to Oireachtas Members' queries on urgent passport cases. It is important to note that this phone line does not function as a means of expediting passport applications.
In each case raised by an Oireachtas Member, the Passport Service reviews the application in question. However, applications can only be expedited in cases of genuine emergency such as a need for urgent medical treatment overseas or the death of a family member abroad. Such applications are expedited through the Travel Emergency service.
In cases where the estimated issue-by date has passed and all required supporting documents have been submitted, the Passport Service will prioritise the application to ensure that no further delay is experienced.
I encourage Deputies to make their constituents aware that the Passport Service has an award-winning Customer Service Hub, with phone and webchat agents available Monday to Friday, 9am - 4.30pm. Passport Serivce agents can help answer all types of passport-related queries. The Customer Service Hub phoneline is available at +353 1 671 1633 or via webchat through Ireland.ie.
