The Department of Further and Higher Education, Research, Innovation and Science is working with representatives from the higher education sector to address the challenges faced by students in this difficult time. I understand, based on the information available to me, that students who were residing in university-owned accommodation will receive pro-rata refunds if they vacated their accommodation due to the Covid-19 pandemic. While I would wish to see the same principle applied in the case of students who were residing in privately owned student accommodation, it is not within the remit of my Department to direct any accommodation provider to offer a refund.
Refund or cancellation policies in student accommodation should be set out in the license agreement signed at the beginning of the academic year. In the first instance students should engage with their accommodation provider to see if an arrangement can be reached in regard to a refund.
If this is not possible, under the Residential Tenancies (Amendment) Act 2019 students have access to the Dispute Resolution Services of the Residential Tenancies Board (RTB). The relevant division of the RTB can be contacted by email at ssa@rtb.ie.