With regard to the specific application to which the Deputy has referred, the Passport Service has been unable to issue a refund to date as the Passport Service does not hold payment details for the applicant.
The Passport Service emailed the applicant on 12 July 2021 advising the applicant to call the Passport Service contact number provided in the email to provide payment details for the refund.
The Passport Service contacted the applicant directly on 10 February 2023 and left a message advising the applicant to contact the Passport Service on the number provided to arrange for the processing of the refund.