Departmental Communications

Dáil Éireann Debate, Tuesday - 25 July 2023

Tuesday, 25 July 2023

Questions (172)

Brendan Smith

Question:

172. Deputy Brendan Smith asked the Tánaiste and Minister for Defence if his Department, and all agencies under the remit of his Department, have their telephone contact details on their websites and on other media platforms; if all stationery and headed notepaper used in correspondence with the public contain relevant phone contact details, taking into account that everybody is not in a position to correspond by email; and if he will make a statement on the matter. [36691/23]

Written answers

Tánaiste and Minister for Defence

I wish to advise the Deputy, under our Department of Defence Customer Service Charter 2021-2023, my Department ensures that all correspondence with members of the public carries a contact name and a direct dial telephone number.

To add, where possible all contact details as provided for in our Customer Charter include a postal address, an email address and a phone number.

These three contact details are also contained in the footer of our headed paper and compliments slips, and also in the signatures of all emails.

Furthermore, this is reflected on the Department of Defence website where all contact details for the main offices of my Department are published, and phone numbers for Branches of my Department are listed.

Separately, I am advised that the Defence Forces publish telephone contact details and email addresses on www.military.ie.