Skip to main content
Normal View

JOINT COMMITTEE ON ARTS, SPORT, TOURISM, COMMUNITY, RURAL AND GAELTACHT AFFAIRS debate -
Wednesday, 30 Jun 2004

Volunteering in Ireland: Presentations.

As agreed last week, we are commencing our hearings on volunteers and volunteering in Ireland. As we are meeting many organisations, I ask members to provide as much coverage as possible for the duration of the meeting out of courtesy to our visitors.

I welcome the Minister of State at the Department of Community, Rural and Gaeltacht Affairs, Deputy Noel Ahern, and the director general of Development Cooperation Ireland, Mr. David Donoghue, who is representing the Minister of State at the Department of Foreign Affairs, Deputy Kitt. Their opening contributions will be followed by a question and answer session with members. We should aim to complete this section of the meeting no later than 10.30 a.m.

I thank the committee for devoting time to reflect on the issues associated with volunteering in Ireland and the opportunity to present some views on the matter. I know it has invited a broad cross-section of the voluntary sector to attend and that there is to be another meeting or two on the subject. I look forward to hearing their views and those of the committee when the process has been concluded. I am confident that it will be a valuable contribution to the debate on how the State can best support the growing interest in volunteering.

The voluntary sector has a long story to tell which accurately reflects the economic, political and social history of the country. The last 50 years, in particular, have witnessed enormous changes in society which one can easily track in the development of the sector. Today's society is confident, modern and professional in its outlook - the voluntary sector equally so. It often acts on behalf of the State with which it engages successfully on many fronts. It would not be possible for it to do this without a high level of professionalism and dedication.

Ireland can be proud of the strong tradition of volunteer activity evident before the growth of a formal voluntary sector. Its historical roots lie in our Christian tradition and its history and development parallel those of the country. Until recently ours was a largely rural society where meitheal, or co-operative working in communities, was a feature of life. We have retained this tradition of people helping and co-operating with each other, of coming together and pooling resources and skills when a task needs to be done. It happens at all levels of society. Lots of people come together to work on school committees or in community activities but they probably do not label themselves as volunteers. Certainly, they do not see their activities as a contribution to social capital in society or the development of social cohesion. They are doing what seems natural and normal to them - coming together and pooling resources to get something done. At the same time the sum of their individual efforts is a value much greater than the simple tally of their individual acts.

Our willingness to volunteer and participate has helped to create a caring society where people look out for one other. This spirit is also evident in the international voluntary sector. I will leave it to my colleagues in the Department of Foreign Affairs to deal with this in more detail but it is an area in which Ireland certainly continues to punch above its weight.

Volunteering is central to the ideals of democracy, social inclusion and active citizenship. It is also an expression of the individual's involvement in his or her community. The giving of time to others strengthens the fabric of our society and defines and measures the community in which we live.

The importance of participative democracy for the health of our society and the value placed on the State's partnership with the community and voluntary sector were reinforced in recent years by the publication of the White Paper on a framework for supporting voluntary activity and developing the relationship between the State and the community and voluntary sector. While the White Paper focused on the community and voluntary sector and its relationship with the State, the significance of supporting and fostering volunteering was specifically recognised, as was the Government's commitment to it. It also detailed the issues to be faced in developing this relationship and, for the first time, established a forum, the implementation and advisory group, to ensure regular consultation with the sector and within which these issues could be discussed and analysed in more detail.

A discussion on the voluntary sector is not the same as a discussion on volunteering. Though related, the issues are different. Volunteering is specifically defined in the White Paper as the commitment of time and energy for the benefit of society, local communities, individuals outside the immediate family, the environment and other causes undertaken of a person's own free will without payment. The White Paper also states that a key determinant of the health of society is the degree to which individuals are prepared to come forward to give of their own time on a voluntary basis. This sums up the value of volunteering and its significance to the maintenance of a healthy society.

Some believe the extent of volunteering in society is a barometer of its civic health. Volunteering is recognised internationally by governments not only as a strategic resource but also as a vital ingredient in creating the healthy and participative society that comes from an engaged citizenry. Volunteering and the importance of a positive engagement with civil society are strongly recognised by the European Commission.

The Government recognised the need to examine how best we could encourage and support the development of volunteering by establishing the national committee on volunteering to co-ordinate 2001 UN year on volunteering activities and consider strategies and actions for supporting volunteering. This process led to the publication of the report, Tipping the Balance, which addressed the many complex and cross-cutting issues associated with promoting and facilitating volunteering and offered a range of recommendations which the Department continues to examine.

While the report of the national committee on volunteering remains under active consideration, the Department continues to support volunteering in a number of ways. Local volunteer centres have emerged within the voluntary sector in response to local needs which the Department funds through a number of schemes. There is direct funding of Volunteering Ireland, the Tallaght Volunteer Bureau and Focus Ireland. Funding is also provided through partnerships and the local development programme which comes within the remit of the Department. There are White Paper grants as well as training and capital grants for locally based voluntary groups. A number of local volunteer centres are also funded directly by local government. While the Department continues to fund and support these projects, it should be noted that to date, including this year, the available budget has not enabled it to provide for any significant new expenditure activities. In many respects we are operating to the same level of service provided for in 2002, although the federations and networks scheme and the training grants scheme have since been introduced.

In keeping with the Tipping the Balance recommendations overall responsibility for policy on volunteering has been transferred to the Department. The White Paper funding provisions have been commenced. The national anti-poverty networks receive over €700,000 per year; the allocation for the grants scheme for national federations is about €1.8 million a year and for the training grant schemes, about €600,000 a year, while the level of support for community and voluntary fora and for support for volunteering through Comhairle amounts to just over €1 million in each case.

The implementation and advisory group on the White Paper which has a particular interest in volunteering issues recently established a sub-committee to consider how best the report of the national committee on volunteering might be progressed within current financial constraints. I expect to hear from it soon.

There have been calls to implement the recommendations of the national committee on volunteering. However, its report is complex and addresses many issues affecting a range of State and other bodies. While many of the specific issues will take time to resolve, one of the key recommendations was that a volunteering infrastructure be set up consisting of a national centre and a national network of between 25 and 37 local volunteer bureaux. The establishment of such an infrastructure would have heavy financial implications and an exceptionally strong case would require to be made in its favour, particularly in the current economic climate.

I have been listening to a number of influential and respected voices within the sector who believe the approach recommended in the report of the national committee on volunteering does not necessarily represent the most desirable option. The matter could be debated and interpreted in different ways to suit different arguments from year to year. Some take the view that the independence of the sector is one of its great strengths and that there should be no compromise in any way. The approach recommended in the report is redolent of a semi-State body trying to control and direct volunteering. Some believe this would not be entirely appropriate. It is a case of how the State co-operates but it does not need to suffocate, control and manage to the extent that something cannot move. One of the great strengths of the community and voluntary sector is its independence and freedom from State control. The approach of the national committee on volunteering in recommending a State-funded structure to support volunteering appears to be in conflict with the principle of autonomy. In this context, I repeat the commitment I made to the principles outlined in the White Paper. It is a question of how we move forward.

We have to look at recent Government and departmental decisions. The recommendation made in the report of the national committee on volunteering is at odds with the Government decision which indicated that Departments and public bodies should operate within existing structures and not set up new administrative layers. The Department exists to achieve better co-ordination between the various layers of local development partnerships, CLÁR programmes, drug task forces, community development programmes, Leader groups and so on. Setting up a structure of volunteer bureaux would be in conflict with this. I agree that the voluntary sector is a vital element in Irish life. While it has often had a tense and uneasy relationship with the State, it does a tremendous amount of good work and the State works well with it. It is a question of how the State cultivates and harvests the benefits of investment in communities and volunteering.

The implementation and advisory group is looking at implementation of the report. In the last two years progress has been hampered by the purpose for which the Department was set up. While we are assisting some volunteer bureaux, we would like them to grow before the State moves in and grabs control. It is a delicate process as to how they should operate. I am sure they would claim that they would like the finance but not the control. However, it is a question of how we move forward.

Mr. David Donoghue

I am delighted to be here on behalf of the Minister of State, Deputy Kitt, who, unfortunately, has had to attend a conference in New York where he is representing the EU Presidency. He regrets the fact that he is unable to be here and I am sure would be happy to participate in future proceedings. I am director general of the section of the Department of Foreign Affairs of which the Minister of State is in charge. It used to be known as Ireland Aid but is now called Development Cooperation Ireland.

The Minister of State has a keen interest in supporting the work done by volunteers in the development field. Like many others, he was struck by the example of the Special Olympics which demonstrated the enormous reserves of voluntary effort and commitment in Ireland. He has always been conscious that we have a long record of voluntary activity in the developing world, notably on the part of missionaries. He felt he should play a part in trying to channel this voluntary effort and support it in the development field. As the committee is aware, the Agency for Personal Service Overseas, APSO, an agency of the Department of Foreign Affairs, did outstanding work in this field in which it supported the work of Irish missionaries and lay workers. It was integrated with Development Cooperation Ireland last December but we have continued its work and taken it forward under a new initiative called Volunteer 21. The Minister of State is determined that the spirit of APSO should live on and its work should be continued within Development Cooperation Ireland. He is also determined that resources should be provided from a growing aid budget to support Irish people who wish to work in the poorest countries of the world.

We have earned a great deal of respect for the work done by Irish missionaries. The role they have played has been quite special and laid the foundations for our official development programme. International development trends have changed with the result that there is now greater emphasis on supporting local capacity in what we call the partner country to help them build their own skills. In this way we are training its citizens as distinct from providing personnel from outside. On the other hand, there are still important areas where voluntary effort by expatriates, including Irish people, can have a profound effect. Such voluntary effort can be made by Irish missionaries or lay workers who work through such organisations such as GOAL, Concern, Trócaire, Gorta and so on. There are ways, therefore, in which Irish voluntary workers can make a contribution, although I gently make the point that there is now greater emphasis on the provision of direct programme support for the governments of the countries in which we are working.

The Ireland Aid review, a review of our development programme carried out a couple of years ago, recommended that the Government provide more support for missionaries. This recommendation was taken on board and as a result, APSO developed a new focus on supporting the efforts of missionaries. It was believed insufficient practical and financial support had been provided for them in their development work and that it was time to remedy this, even though their number was dwindling. The local orders in our partner countries are taking more and more responsibility. Nevertheless, it was important to provide additional practical support for missionaries, however belatedly. That was the role given to APSO in its last couple of years. While it has now been integrated with us, that work continues.

Development Cooperation Ireland established a specialist unit, Volunteer 21, to address the needs of Irish missionaries and voluntary workers in a more general way. APSO made a remarkable contribution during the 30 years of its existence and there is much on which to build. With this in mind, last December the Minister of State announced the Volunteer 21 initiative to advance the work done by APSO, ensuring continuity and a seamless transition. Development Cooperation Ireland is satisfied that this has happened successfully.

The Volunteer 21 unit is comprised of former APSO staff with a long record of placing and supporting volunteers in developing countries. This means there is continuity in the new arrangements. The unit's tasks include: examining the potential for working co-operatively with sending agencies such as VSO Ireland in order to maximise opportunities for development volunteers; providing a co-ordinated and comprehensive information base for volunteering opportunities in the development sector; exploring with other partners the potential for new youth and global citizen programmes built around short-term assignments; exploring the potential for a business partnership scheme in the general volunteering field; and examining the potential for using information and communications technologies, ICTs, to enhance the impact voluntary work has in the development field.

In addition to the renewed focus on the role voluntary workers can play, there is a focus on the moral responsibility of the business world to contribute to solving the problems of developing countries. There is also a focus on Ireland's record in the field of ICTs and the contribution these technologies can make to development objectives. If it is possible to fast-forward education development in Uganda by using ICTs for distance learning, for example, much can be done by Irish voluntary effort in that area. These are among the initiatives we hope to support with the new unit.

In April this year the Minister of State convened a conference to canvas the views of a wide range of stakeholders on how we can contribute to promoting volunteerism. He will launch a detailed policy statement on our support for volunteerism later this year. The conference addressed a range of questions, including if there is greater emphasis on support provided directly for governments, is there still a role for the volunteer in development? If there is, how should Development Cooperation Ireland, responsible for the Government's official development programme, facilitate it? When is it appropriate to use volunteers or technical assistance from the developed world, or "the north" as it is sometimes referred to, rather than relying on building local capacity? Is there value in volunteering in terms of development education in Ireland and building public awareness of development challenges? What scope is there for engaging the business sector to a greater extent in development work? Can new ICTs help facilitate volunteering efforts? The conference, the first step taken under the new initiative, tried to answer some of these questions.

I will conclude my contribution by outlining some of the insights reached at the conference on these issues. The view was that there was a role for Irish voluntary workers in the development field but that it needed to be revised and updated. The role of the volunteer should be to build partnerships, network and play a supportive role. Volunteers should not see themselves as teachers, as they might have been viewed in the past, but as partners. Volunteerism should be about working together.

On the issue of how Development Cooperation Ireland should support the role of volunteers, the view was that we should facilitate training and the dissemination of information. Development Cooperation Ireland should also build linkages to encourage international exchanges of voluntary workers. We should develop a strategy which also has a European dimension to build a European perspective on volunteerism. We should also build a model of international best practice.

On the extent to which voluntary effort is used rather than building local capacity in priority countries, the consensus was this action should be pursued as long as there was a particular gap identified by the government which could best be filled by voluntary workers from abroad. Clearly, if the government prefers to address an issue in a different manner, we will not force our views on it. However, the key word in international development is "partnership", or local ownership. This means we will not dictate to it. On the other hand, if it believes there is a role for Irish lay workers or missionaries, we are happy to promote this. There is a long record on which we can look back.

From a development perspective it was agreed that there were advantages in promoting volunteerism which highlighted the huge challenges in the developing world and could be an enriching personal experience. The more Irish volunteers working in developing countries the greater the sense in Ireland of our own responsibilities towards the developing world. This, in turn, will feed into public support for the aid programme.

It was recognised by speakers from the business community that they had an important role to play. It is recognised that many working in business want to do voluntary work. An employer would need to be willing to give his or her employee leave of absence and support him or her in other ways but we are encouraged by the business community's response to the Minister of State's initiative.

Ireland is a world leader in ICT. It can, therefore, play a leadership role in mobilising ICT resources for development.

That is what I want to say on behalf of the Minister of State. We can provide for the committee's information copies of the speech he delivered to the conference which covered the issues in greater detail.

I thank the Minister of State and Mr. Donoghue. As we must conclude this module by 10.30 a.m., questions must be concise.

Most people are interested in the advancement of the report, Tipping the Balance, and asking the reason there are financial constraints. Does the Minister of State recognise there are priorities identified within the report that he can advance which do not have financial implications, or does he have his own timescale as to when he wants progress to be made?

This may be a controversial suggestion. I have read the information on Volunteer 21, about the advances made and the wish to incorporate technology. If I want to be a volunteer in Ireland or abroad, I can key my information into a database indicating that I want to volunteer in the areas of development, health, education, sport, religious work, among others. Another person can access the same database to look for someone in Donegal or Dubai to work in the same areas. Is there a value in using the one resource, given that there is already a structure in place that APSO operated for 30 years? Instead of reinventing the wheel with a national framework, should we not have a national and international framework given that the numbers of missionaries are falling? Perhaps the scope could be widened?

I welcome the Minister of State and Mr. Donoghue. Our communities are built on volunteerism. We have been sending abroad missionaries to whom the Minister of State and Mr. Donoghue referred since the 6th century. Their great spirit of volunteerism has permeated Irish society for centuries. The Minister of State also mentioned the concept of meitheal which, unfortunately, seems to be disappearing from the Irish psyche.

I am involved in a number of organisations and it is clear there is a sense of fatigue and frustration. We can no longer take anything for granted because people are now asking themselves why they are doing what they are doing. They do it because they see it as part of Christianity or because they want to make a contribution to the good of the community but they are beginning to ask questions. If one looks at the age profile of volunteers, it is very much middle-aged people who are involved. Most of the people I know who are involved in voluntary committees joined in the 1970s. It seems young people are not getting involved in the way people did in the 1960s or 1970s, for example. Why is this so? The Minister of State should look at this carefully. It is said young people are not getting involved in politics either but they are certainly not giving the same amount of time to voluntary committees as their predecessors. This presents a major challenge if we wish to continue the spirit of volunteerism.

A number of volunteers are disillusioned. They freely give of their time but see abuse of the system by the corporate and political sectors and others being highly remunerated for the jobs they should but are not doing. There is also a sense of frustration. They see people who are well paid going home at 6 p.m. while they are expected to take the local team to a cold hall down the road or perhaps leave their families to take the team out on a wet Saturday afternoon. What we took for granted and accepted as part of community zeal cannot be taken for granted any longer but I will not labour the point.

There are two other matters——

The Deputy should stick to asking questions.

The Minister of State is involved in the issue of dormant accounts. A large number of volunteer groups saw the dormant accounts fund as at last providing an opportunity to get some funds to provide facilities and develop programmes, making life easier for themselves in the process. They now see that it will be another political slush fund which will go the areas with most political influence and the stronger politicians of a particular political party. Can the Minister of State give a commitment that it will be used properly and directed at those most in need rather than those with the most clout? Will it be used to support those who freely give of their time in providing much needed facilities in order that they can carry out their activities in comfortable surroundings which will provide them with encouragement to stay on as volunteers? This is very important.

The big issue of the day is that of adults looking after children in loco parentis. A number of cases are being taken against adults. While I know there are various codes of practice in place, this has become a major issue. How does the Minister of State think we can get over this problem? We are not just talking about physical abuse but psychological abuse also. For example, if a leader gives out to a youngster, he may be accused of psychological abuse. Does the Minister of State see this as being a problem for the future?

The ongoing excuse offered by the Government is that financial constraints place the heaviest burden on it when it comes to ensuring community and voluntary groups are properly supported by the State. Does the Minister of State accept that this is unacceptable, given the work done on behalf of the State by community and voluntary groups? The State has not gone any of the way towards measuring properly the work done on its behalf in the area of social services which in other countries is done by state agencies.

The Minister of State listed the small amounts given to support community groups which do not go anywhere close to meeting the costs met on behalf of the State by voluntary agencies. Given the changing demographics, the ability and willingness of people to volunteer, which has always helped to sustain our social services, the Government through its policies has made the situation worse. Those who volunteer in organisations which help to provide social services have found the burden increasing, with much of their time being spent directly on fundraising instead of providing social services. This burden is increased further by the commercial demands of organisations such as insurance companies. There is a huge and unacceptable insurance burden on voluntary organisations in having to seek public liability, fire and theft and even employers' liability insurance when there is the luxury of having paid staff within an organisation.

The one measure - even if it was accidental - that enabled voluntary organisations and community groups to fill the gap left by changing demographics and a reduced willingness and ability to volunteer was the community employment scheme. Somehow services were kept afloat but that rug has now been pulled from under them. There is as a result a great deal of uncertainty as to whether people will opt to become volunteers or whether they can be sourced as community employment workers.

The future of policy on volunteering is bleak. The title of the White Paper published by the then Minister, Deputy Woods, was Supporting Voluntary Activity. As a Member of the House, I see few, if any, real examples of how voluntary activity is supported by the State. Until resources are provided and a coherent policy is put in place, too many people will be providing services on behalf of the State without formal recognition by the State.

I thank the Minister of State and Mr. Donoghue for their presentations. I share the Minister of State's view on the need to protect the independence of the voluntary sector. I am also concerned that there is talk of national volunteer centres. To a certain degree the character of volunteerism would be undermined if we were to take that line.

Given the Minister of State's statement, I am concerned that there is no significant funding available for volunteerism. Even in his opinion, it is not at the desired level. This is a sector at which he and the Minister for Finance should look in the short term. The level of participation in volunteerism is at a worrying level and if it decreases any further, the onus will be on the State to take up the slack and provide many of the services now being provided by volunteers. There is, therefore, a balancing act to be performed.

In seeking funding voluntary organisations encounter problems in cutting through the red tape. This is soul destroying for those who want to get on with their work but have to seek expert advice in filling in the forms. There are reams of paper involved. In recent days I saw a number of application forms in regard to community activities which were both simple and straightforward to fill in. They were sent within five minutes by the voluntary organisations concerned to the local authority. By contrast, many of the application forms used by State agencies are mind-boggling to say the least.

Another problem is that in many organisations no term of office is stipulated. One reads in the newspaper, for example, that Johnnie Murphy is in his 27th year in office. We talk about the reduced numbers of young people entering the voluntary sector but never give them the opportunity to do so. We are not saying to youngsters that we want to hear their ideas. We want them to play sports and then leave because they will upset the balance of power if they try to take up some of these positions. If we want young people to become involved, we must give them the opportunity to act as officers and bring new ideas to volunteerism. Otherwise we will continue as we are and go stale with the result that the numbers involved will continue to decrease. That is the worry.

We are not just dealing with volunteering but the voluntary sector. For good or bad, we did produce a White Paper on such activity and the relationship between voluntary groups and the State which led to the setting up of the Department which is very much involved at the policy level. Each Department and agency deals with voluntary groups. The Department of Health and Children probably funds more support groups and service providers than any other Department. We have been given overall responsibility for trying to pull together voluntary and local development activities. While I hear what committee members are saying, we are not just dealing with volunteering. That is just one facet. It is also about the State's relationship with the community and voluntary sector.

The Department does not have huge resources. In recent years, however, we have managed to implement many of the recommendation of the White Paper in terms of grants which perhaps a year and a half ago were under threat. While they only amount to €4 million or €5 million per year in total, a certain amount of good is being done. This is not the only money the voluntary sector is getting. In the Departments in which I am involved, €51 million is being spent this year in tackling homelessness, a great deal of which will be expended through voluntary and charitable groups and NGOs. The position varies from country to country. In some countries the state does all of this work while in others it uses NGOs to deliver services.

As Deputy Deenihan said, we all have experience of working in the voluntary sector. I remember everybody slaving away in one organisation for which I worked. Suddenly it was decided to offer one guy a full-time job, at which point one began to wonder why it was one had to work until 3 a.m. if this other guy was getting paid to do so. This might not necessarily be true but those doing the hard work late at night often perceive that the professionals go home at 5.30 p.m. It is an ongoing battle. As the State provides resources to allow staff to be employed to increase the professionalism of an organisation, one must be careful not to upset the balance and discourage volunteers. It is the old story. When we are all in it together, everybody is happy but when people see others being paid, they begin to wonder about their own contribution. It is a delicate matter and we are trying to advance slowly. Even if we had all the resources we wanted, we would be reluctant to move straightaway towards volunteer bureaux, although we are supporting the Tallaght volunteer bureau, Volunteering Ireland, Focus Ireland and other groups. The Comhairle grants also now come within the remit of the Department.

In a speech I made some time ago on volunteering I used the words "growing in the wild". I put it to Deputy Boyle that just because something grows in the wild does not mean it should not be cultivated. We do not want to stifle, suffocate or take over the voluntary sector or create a huge bureaucracy, even if the Minister for Finance gave us the money to do this in the morning. We want to help and encourage the sector to become more professional while allowing it to continue to act as a catalyst to encourage people to come forward on a voluntary basis.

I do not want to get involved in an argument about the dormant accounts fund, as happened in the Seanad last night, but to date €6 million has been allocated, well I am sure. There is about €200 million in the fund which will not necessarily go to volunteering groups but to the wider sector, mostly I hope for the provision of services.

We are moving forward slowly in involving voluntary groups, which want to be consulted, through the implementation and advisory group. It is a matter of timing. While our rate of progress in the last two years has not been huge, we regard it as a huge success that we managed to retain the White Paper grants. We want to be in a position where if the opportunity arises to receive more funding, we will be able to work with the community and voluntary sector.

Will the Department of Foreign Affairs work with the Minister of State's Department, rather than the other way around?

Mr. Donoghue

We would be happy to look at ways of consolidating the information available for those interested in volunteering both at home and abroad. The Chairman talked about picking a person either in County Donegal or Dar es Salaam. There are a few difficulties in this respect. One could imagine a single website or a series of linked websites which invite users to browse from one website to another. There is so much information available on our side that it would be hard to see an efficiency gain in combining it with all of the information available on opportunities at home. Nevertheless, we would be happy to look at that possibility. In our experience one would rarely get somebody interested equally in travelling to County Donegal and Dar es Salaam. It is more likely that he or she would want to go to Dar es Salaam to begin with to work in a range of capacities. He or she would have taken the decision to work abroad.

There are a number of specialist aspects to working abroad that might not apply so easily at home. For example, a lot of information must be provided on security, heath and cross-cultural issues. There is also a need for appropriate training. There could be a number of aspects specific to working abroad which we would need to highlight on our website which would not be immediately relevant to opportunities at home. It is also worth pointing out that it is not APSO or its successor which places persons abroad. What we mainly do is facilitate a link up between the Irish person interested in working abroad and the sending agency which might be based in Britain or Ireland. We subsidise specialist sending agencies which provide information for those with an interest in working abroad. It is hard to visualise how a composite website might look but we would be happy to look into the idea to see if there are ways to achieve efficiencies.

On the issue of funding, while I know the questions were not directed at us specifically, for the information of the committee, we expect to spend in the region of €14 million this year on supports for activities formerly engaged in by APSO in support of volunteers and development workers. About €10 million of this sum will be paid in subsidies to the sending agencies about which I talked. An example would be VSO Ireland. We contribute to the cost of maintaining overseas development workers, including missionaries. About €1 million will be spent on training programmes specifically designed to meet the needs of people working abroad, while a further €1 million will be allocated through a volunteer challenge fund set up by the Minister of State, Deputy Kitt, to support pilot programmes or innovative projects. We have just started this project which is designed to encourage innovative thinking in voluntary work abroad. We have also set up what is called the Irish Missionary Resource Service, or at least we are providing it with funding. It is an independent body which will specifically meet the needs of missionaries.

I thank the Minister of State, Deputy Noel Ahern; Mr. Donoghue and their colleagues. We are in the process of hearing submissions, following which we will produce a report. I hope that if questions arise which we have not thought of today, we will be able to approach the Departments concerned for further information, if required.

I welcome Mr. Ray Bowden from ALONE, Ms Julie Healy from AWARE and Ms Louise Murray from Business in the Community, Ireland. We are looking at the issue of volunteerism from the specific perspective of opportunities and challenges. Why should people get involved in volunteering and what do they get out of it? I would be obliged if the representatives could keep their contribution as concise as possible as this will give us more time for questions which elicit more information. Witnesses do not share in the absolute privilege committee members enjoy.

Mr. Ray Bowden

I have 12 years experience with ALONE, for six of which I have been a member of the volunteers' executive committee. I was also financial reporter and chaired the organisation for two years.

The volunteers' main contribution to the organisation is visiting the elderly in their homes to establish their short and long-term needs; gaining the approval of guests for any improvements which would enhance their quality and standard of living; providing food, clothing, heating fuel, medical attention and any other comforts in an emergency; assisting guests with queries in dealing with State agencies; identifying any threatening situations and seeking advice and assistance in their resolution, that is, Garda assistance, legal advice etc.; and encouraging guests to attend the many social gatherings organised by the organisation during the year.

Volunteers benefit from the wisdom and experience of our elderly guests; are involved in various sub-committees organising various events; have limited control of resources to help guests without the constraints of bureaucracy; apply their unique talents and experience to some of the variable situations they are likely to encounter; experience the influence of being part of a dedicated volunteer group; and experience an environment where they can demonstrate the caring side of their nature.

The organisation benefits from the volunteers' hard work and dedication in the tasks for which they take responsibility. This reflects well on the organisation and delivers on the aims of the trust. The organisation gets good feedback from our guests and continued public support through donations. It gets to influence public opinion and Departments through its education and public awareness campaigns, that is, advertising and education initiatives.

There are a number of future challenges to the organisation. With the enlargement of the European Union, how will it accommodate and cope with the influx of different groups, that is, new volunteers and guests? It is difficult for us when new volunteers come in. In the last year or two we have had to place them with Irish guests, something we must work our way through. It is the same with guests. We have not come across any elderly persons from different ethic groups but I dare say we will in time. It is one of the matters about which we have to think.

Balance in the distribution of the organisation's resources presents a challenge. We provide housing for our elderly guests and dedicate much of our capital to what is a function of the State rather than our organisation. Willie Bermingham's view would be that in time we should move away from providing people with housing because this is the responsibility of the State. It is the State's responsibility. A large part of our resources is tied up in that, detracting from other activities on which we could concentrate to achieve a wider spread and catchment of guests and elderly people in Dublin. The organisational structure requires more transparency. We have a code of ethics but, like traditional music, it is handed down, in our case from Willie Bermingham's time. In an era when life is changing and security is a serious issue for our elderly guests, we cannot accept volunteers and put them straight to work. We must give them some documentation outlining how to behave and reflect the views of the organisation.

I am Aware's national support group co-ordinator. Aware is a voluntary organisation, established in 1985, whose objectives are to help people who experience depression and their families to benefit from the standard treatments by providing factual information about the illness, support group meetings and a helpline telephone service; to foster and increase public awareness and understanding of the nature, extent and consequences of depressive illness; and to promote research into the causes of, and effective treatments for, mood disorders. Our mission statement is as follows:

Aware endeavours to create a society where people with mood disorders and their families are understood and supported and obtain the resources that enable them defeat depression.

A depressive illness can be described as a disabling, overpowering experience, affecting thinking and feelings, which disturbs sleep, appetite and energy. It is useful to distinguish it from normal depression, namely the ups and downs of everyday life, which are relatively mild and tolerable and with which we can cope. When depression is more prolonged and intense, such that it is beyond a person's ability to function normally, it is referred to as a depressive illness. There are well-established links between depression and suicide, an all-too common tragedy today. An estimated 300,000 people experience depression in Ireland. There are 10,000 hospital admissions every year for depression and it costs in excess of €20 million in time taken off from work.

Aware's services concentrate on support and information. Bearing in mind that the national expenditure on mental health has fallen from 11% to 7% of the total health budget and given the increase in numbers seeking assistance from the psychiatric services, voluntary support on an expanding rate is imperative. With a small paid staff, the work of our organisation depends heavily on the volunteer workforce. If our volunteers took a day off the result would be telephones ringing with nobody to answer them and a recorded message on the 24 hour helpline saying "There is nobody available to take your call". At 60 venues throughout the country people who experience depression, and their families, would arrive anticipating the empathy and mutual acceptance of an Aware support group but find the venues closed. Likewise, Aware's charity shop and information centre would be closed and shuttered.

Volunteers are the lifeblood of Aware and it is essential that we continue to develop our structures for their recruitment, training and retention. Volunteer recruitment is unusual in that many of those who support Aware through their tireless work and commitment have been affected by the experience of depression, either as sufferers or as family members of someone who has suffered from the illness. This experience brings to our organisation an unique spirit of empathy and understanding. People who approach volunteering from this level of personal experience are often motivated by the urge to make a difference. Many who have approached Aware in the past, seeking support, now happily find that they can be supportive to others through their voluntary input. Aware recruits its support group facilitators by identifying attendees at support groups who demonstrate the necessary skills of empathic listening and commitment to the group meeting. An initial programme of training in facilitation skills, observation of group dynamics and attendance at lectures on depression is followed by ongoing training designed by Aware to equip volunteers with the required proficiency in communication and facilitation.

Aware advertises for helpline volunteers. Those who have experienced depression directly or indirectly are involved. Aware's team of trainers provides initial training over seven weeks. This is followed by time spent observing experienced volunteers taking calls. Ongoing training, lectures and support are provided regularly for the volunteers. The need for volunteers increases dramatically during Aware's national fund-raising and awareness campaign, Daisy Days, held over three days every September. The success of the campaign is vital as it provides much of our funding and depends directly on the number of volunteers we can encourage, cajole or inveigle onto the streets to sell packets of flowering bulbs. Each packet carries information about depression and Aware's services. Many thousands of staunch and committed supporters assist our organisation regularly at this crucial time.

Maintaining volunteer commitment is a major concern. The sometimes transient nature of contract employment can mean that volunteers are required to move on due to work relocation. It can be uneconomical and demoralising for an organisation to invest in training and induction and find that volunteers are unable or sometimes unwilling to fulfil their commitment. Recognition of the importance of volunteers is signalled in various ways. Aware's volunteer code of practice ensures volunteers are encouraged to become involved at all levels of the organisational structure. Aware's board of directors is composed solely of people who work voluntarily throughout the organisation. Relatively new volunteers also need to be involved at this level. Devolving power and control to volunteers is always an important indicator of the appreciation of their vital role. Marking long years of service is always appreciated. Organising events which promote and enhance the concept of volunteering is a most important and appreciated form of recognition.

Last week, an international telecommunications company announced a new staff initiative by which staff will be allowed take paid time off while volunteering with specified organisations, a most significant and positive signpost for the future of volunteering. Aware hopes that in the future volunteer accreditation may become a reality, affording volunteers greater opportunities for education and support must move soon from our wish list to our objectives. Funding dedicated to training education and accreditation is a crucial requirement. As the Lebanese poet Kahlil Gibran wrote:

You give but little when you give of your possessions.

It is when you give of yourself that you truly give.

Those closing remarks lead us neatly to Business in the Community.

Ms Louise Murray

I work with Business in the Community, Ireland. If the Minister for Finance were to announce that he would award €750 million to target social needs and the committee were to be credited with securing the money, we would all be delighted. This is the economic contribution made each year through volunteering. It adds to the overall economic output and reduces the burden on Government spending, because €750 million of free services is a major resource. Volunteering makes a social as well as an economic contribution, through developing strong cohesive communities, sharing information, decision-making and Cooperation.

Business in the Community supports companies in helping staff to transfer their skills and expertise to work in the community. Many of these community projects fall under the remit of the Departments which this committee represents. As Ms Healy said, more companies are coming on board to deliver employer-supported volunteering. However, there has been a poor uptake of the services on the part of the voluntary and community sector as a consequence of the absence of infrastructure to support volunteering. The resources of the corporate sector in respect of employer-supported volunteering are under-utilised. If employer-supported volunteering could be unleashed, the number of volunteers and the level of voluntary activity would significantly increase. There would be a multiplier effect, leading to increased economic activity. The Government can meet its responsibility to harness and develop this sector by developing a national policy and a national infrastructure. The experience of Business in the Community and its member companies has been that huge goodwill exists in companies to helping and supporting community projects through volunteering.

Members of the Oireachtas recently joined us on a "seeing is believing" tour in the Tallaght area. We visited Jobstown Assisting Drug Dependency, a community project that was established in 1996 to address the problem of heroin use in the community. The project, which used to open one day and one evening each week, is now able to open every day and four nights per week as a result of its partnership with community volunteers and employee volunteers from Johnson & Johnson. Its budget has increased €rom €3,00€ to €200,000. It has developed a programme of self-development counselling, family support and intervention. The treatment it offers has been completed by 85 clients and 75 clients are being treated at present. The project used to have a seven month waiting list, but it no longer has a waiting list. Mr. Tom Gilson of Jobstown Assisting Drug Dependency has said that the project would not have been so successful without the support of volunteers from Johnson & Johnson, who made a priceless input.

Representatives of Business in the Community are fortunate to have visited Tallaght Homeless Advice Unit, which is benefiting from the support of employees of Johnson & Johnson. The volunteers are helping the unit with website development, IT support and on its board of management. The support was developed with the input of the Tallaght Volunteer Bureau, the local enabling body that helped to bring the community to the business. We approached the bureau to identify certain social needs, such as expertise and support in community projects, and it became involved with the homeless advice unit as a result. The experience of Jobstown Assisting Drug Dependency and Tallaght Homeless Advice Unit could be shared by community projects throughout the country, but their ability to do so is under-utilised as a consequence of a lack of infrastructure.

Business in the Community works with the corporate sector to develop a supply of skills and resources which are transferable into the community. Volunteer bureaux help community projects to identify the need for such services and they help with the matching service. The current infrastructure is inadequate and the corporate resources available to the community and voluntary sector are under-utilised. The Government can facilitate greater utilisation of the resources by developing a national infrastructure, which needs to be over-arched and under-pinned by national policy. The two recommendations are contained in the Tipping the Balance report.

One might wonder why we are placing such an emphasis on policy. Policy is essential, as are regulation, clear rules for employees and volunteers, good codes of practice, equality of service and the screening of volunteers. Infrastructure is needed at local and national level if volunteering is to flourish, if we are to mobilise support for volunteering and if we are to assist volunteers in being matched to organisations and tasks. The cost of developing an infrastructure will be small, when one considers the huge gains which will be enjoyed by communities throughout the island of Ireland. As I said earlier, Tallaght Homeless Advice Unit was one of the lucky organisations, because it benefited from local infrastructure through a local volunteer bureau. Bank of Ireland in Cabinteely, which has an extensive volunteer programme, cannot engage in as many community projects as it would like, unfortunately. It does not benefit from the existence of a local broker. The ALZA Corporation in Cashel, County Tipperary, experienced the same difficulty in reaching out to local communities.

The existence of a broker in the form of an independent volunteer bureau is critical. Volunteer bureaux and centres have specialist knowledge of community needs. They know where employer-supported volunteer programmes can best be delivered. They have knowledge of the organisations which want to deploy volunteers and those which want to engage volunteers. The bureaux have the time to research local communities. They have first-hand knowledge of local communities. They can engage in research that helps to identify and match businesses and communities. They are an important bridge between businesses and communities. The volunteer bureaux are critical. If they are linked to a national centre, they can draw from a centralised pool of resources. A budding infrastructure already exists in Ireland, in the form of the Volunteer Centres Ireland organisation, which networks with the 11 volunteer bureaux, including Tallaght Volunteer Bureau, Volunteering Ireland, Volunteer Centres Fingal and Ballyfermot Volunteer Centre. It is unfortunate that there are just 11 centres.

Business in the Community is committed to supporting volunteering. We are involved in the National Committee for Volunteering and we recently rolled out a capacity-building programme. We are working with local communities to help them to develop the skills needed in approaching businesses. That is just a small aspect of our work. We need to be partnered with local volunteer bureaux which can help communities to move the process, along with the matching process, and to support communities in developing volunteering policy and management so that it is a good experience for everybody.

I know the Government shares our commitment to this area. The Minister of State, Deputy Kitt, is involved in Volunteer 21. In the foreword to the White Paper, the Taoiseach said, "there is no doubt that [the Government] can provide an enabling framework". I ask the committee to act as an enabler and to develop policy and infrastructure. Such developments will enable the voluntary and community sectors to engage effectively with business and to benefit from the hugely under-utilised skills, talents and energies of company employees who want to volunteer. A great deal of work has been done so far; for example, the White Paper and the Tipping the Balance report have been published. An organic infrastructure exists that can benefit volunteer centres throughout Ireland. The committee has the power to bring all the resources together. It can unleash the full potential of volunteering in Ireland.

It is impossible to evaluate from a financial perspective the role in the community of the groups from which we have heard and from which we will hear. Mr. Bowden said he likes to get involved without the restraints of bureaucracy. Many organisations want to help people and do not want to have to build the buildings. Do the organisations believe there is a role for State agencies? At what level can they get involved? I refer to getting involved with the people, rather than getting involved in building. Is there a role, as I suggested to the Department of Foreign Affairs some time ago, for linking with the established IT help structures? Under such a system, I would be able to key my details into a particular database if I wanted to volunteer to work with Business in the Community, Alone or Aware. I could ascertain where the need exists in my community and the necessary pre-checks could be done. The requirements of bureaucracy mean that those looking for volunteers have to make sure that those who apply are suitable to man a telephone, visit an elderly person or work in the community. I wanted to throw in a couple of thoughts. The idea of recognising long service is a good one. We sometimes forget the simple things.

I join the Chairm an in welcoming the three speakers to this morning's meeting. I will try to be as specific as possible. We referred earlier to the age profile of volunteers. Is that a difficulty in Mr. Bowden's organisation? Most of the people I know in voluntary organisations joined in the 1970s when there was a great wave of community activity in Ireland. It strikes me that the same people continue to be in charge of the organisations in question. Is that a problem?

Does Mr. Bowden find it difficult to recruit suitable volunteers? It is important that the people making presentations today are honest with the committee about the commitment and support they receive from State agencies though not the Government, which cannot be responsible for everything. What support is received from agencies with funding and the responsibility to allocate it? Is it felt that there are good lines of communication between the voluntary organisations and State agencies? Are State agencies forthcoming with support and advice? It is important to receive this information as the committee will have to make recommendations in its report and these are key areas in that respect.

While, like other members, I was unable to take the tour of sites, I note there is a great willingness in the corporate sector to become involved. However, people are very busy. While a company accountant could be important to a voluntary group or organisation in terms of keeping its accounts, such an individual may be very busy. A streamlined structure should be put in place to allow the involvement of people whose time is precious. Perhaps, they should not have to attend meetings at which matters which may not be relevant to them are being discussed. While there is a willingness within the corporate sector to provide personnel and financial resources, any support must be utilised in a very streamlined fashion. People on both sides must understand the task in hand.

I agree with Mr. Bowden that a vast resource is ready to be tapped. Does Mr. Bowden think there is a way for Government to incentivise the involvement of the corporate sector in community groups? Is there a taxation code mechanism whereby such incentives could be provided to encourage the corporate sector to continue investment? Where the corporate sector funds sporting organisations and the arts, a tax incentive may be provided. Does Mr. Bowden know of any other use of the tax system to provide incentives?

I agree completely that there is no shortage of reports available on volunteerism. While the problem has been fairly well defined, there is a shortage of real policy and an infrastructure to implement it. That point was made quite clearly by Mr. Bowden. While the Minister, to whom we listened this morning, wants the support of voluntary organisations, he says it is very important for them to retain their independence. Is it possible to put in place an infrastructure while ensuring that voluntary groups retain their independence and avoid becoming overly bureaucratic?

Recently, I encountered a woman who was suffering from depression and was provided with a copy of a booklet prepared by Aware for family members of such persons. The booklet was very successful. The person in question had suffered from depression for many years, but her father did not understand the problem. When he came to an understanding of the condition through this booklet, the relationship between him and his daughter improved greatly. He understood why she would not do even simple things such as keeping the house tidy, washing up and looking after her own personal hygiene. It brought home to me how effective support groups can be. I have come to realise that many people are suffering from depression and that a number of organisations are dealing with them. However, there is a deficit in our approach to these people through health boards and the Department of Health and Children. Family members of people suffering from depression should have information about the condition and I would like to see the useful work in this area accelerated and expanded.

Ireland is not the pleasant place it once was for people who are growing older. Unfortunately, as Mr. Bowden presented, old people are living under threat. I have seen older people come from the United Kingdom to live here due to the development of no-go areas. Thank God, we do not yet have anything comparable here. How far geographically does Alone extend its work? Is it a Dublin organisation or does it have other branches throughout the country? From our work, committee members are aware of the circumstances in which Alone can be of help and of the significant problems older people have. Ireland has an ageing population and the point Mr. Bowden made about housing is one I take. The support, human contact and caring Alone provides is invaluable and part of the meaning of community.

I was on the trip to Tallaght. We have had Business in the Community representatives at the joint committee previously. The kernel of the problem is that while there are many business people who would give of their time and expertise to help the voluntary and community sector, it is difficult to marry the clients to the projects. On the day we visited Tallaght, we were presented with a proposal to establish bureaux throughout the country to match volunteers to projects. When he was here, the Minister made the point in this context that there is a need to preserve the integrity and independence of organisations. Deputy Deenihan also alluded to the point. It is a difficult issue to solve. The issue of those bureaux should certainly be explored and seriously considered by the Department with a view to bringing in those people ready to volunteer their services, getting them into appropriate projects at an early stage.

I welcome the speakers and thank them for their presentations, which provide a very good overview of the activities of the various organisations. I also refer to Aware and express my appreciation for its work, especially that of Professor McKeown, who founded it in 1985. It has made a very major contribution towards creating an awareness throughout the community of the problem of depression, which was outlined by Ms Healy. Does Aware get any core funding from the State by way of a definite annual allocation to help with administration? I know that it depends mainly on voluntary efforts, which are fine, but keeping an administration in place requires some direct line funding, which I am sure Aware does not receive, with the possible exception of some lottery funding. Perhaps Ms Healy might indicate whether Aware has measured its impact in creating awareness of the significant issue of depression, the incidence of which is increasing, since its establishment in 1985. How might the organisation be put on a firmer financial footing to enable it to have a core administration to organise and orchestrate the voluntary effort which it has organised successfully through the Daisy Days and other activities?

I was also on the trip with Business in the Community and witnessed the commitment of many of the businesses involved. However, we are only scratching the surface of the potential. In my view, the success of the organisation's activities, particularly in Tallaght, is to some extent attributable to its own perseverance, but also to individuals in various companies, such as the banks, who took a special interest in this and were committed to volunteering. I was not sure from the visit whether the enormous sponsorship undertaken by banks, public bodies and big institutions was being substituted by activities in that regard. For instance, we met some bankers, and I was not too clear whether they were merely substituting voluntary efforts and a volunteering commitment for what they would normally do under sponsorship of events, festivals and so on. What is the overall impact of the commitment of the various institutions, banks and businesses in the volunteer area?

Everyone is aware of the work of ALONE, and in the presentations that we have heard to date, it became clear to me how we might advise Ministers to deal with the issue in future, as is our function.

I congratulate the three groups. I know Senator Daly's family has been involved with Aware for a long time, as has mine, so we are well aware of Daisy Days. Regarding the problems being encountered by the groups, especially Mr. Bowden of ALONE, many local authorities are instituting liaison officers. I wonder whether there has been any link to ALONE in that regard. Many of the local authority housing schemes employ people with whom Mr. Bowden may be dealing. Is there some link that might be created to get over some of the problems? Professional people who have been hired by the local authorities may be able to forge links with ALONE to try to prevent some of the problems its members are currently encountering. This should be developed not just in the Dublin area, but right around the country.

Perhaps Ms Healy might tell me whether we are static regarding the development of Aware. Has it reached its full potential regarding the number of volunteers? Can we look forward to a further development of Aware on a wider scale than heretofore, perhaps moving into rural Ireland more than at present? What professional assistance can Aware get from the relevant health boards? Is funding available? Regarding problems being encountered, what mechanism is there to ensure that sufferers get the right and proper professional assistance from health boards at the right time? I am sure that in many cases Aware encounters a "fire fighting" reaction to instances. In those cases, what is available from the health boards to overcome problems if one cannot deal with them?

Unfortunately, I was not able to go on the trip to Tallaght. Although I gave a commitment, at the last minute I had to pull out because of a family matter. The problem is identifying volunteers and then putting them into a little niche that will make a difference. I am not aware of anyone in my constituency being involved in the group. I would certainly like Ms Murray to provide details of the project. Perhaps then we could create links. There are obviously large and small companies in every constituency. I would like to get details to pass them on to the relevant people. One will never have a 100% success rate, but we might create another few opportunities to develop Business in the Community. We are trying to do our little part. The three agencies here are all to be congratulated on their wonderful work.

I join my colleagues in welcoming the three organisations and congratulating them on their work. I am conscious that there are several sister organisations with representatives sitting behind us who are waiting to get in, so I do not intend to prolong proceedings. I have two simple questions, both of which I address to each of the three speakers. In general terms, what would they like to think their presence today might achieve? Second, if we could do one specific thing for the individual organisations as a committee, what should that be?

We are trying to complete this module by 11.30 a.m., which does not give people much of a chance, but perhaps each person might come back and summarise what he or she heard or wants to react to.

Ms Murray

In response to Deputy Deenihan's comments on the age profile of volunteers, through employers' support for volunteering there is an opportunity to engage younger people. Those in the corporate sector are very busy individuals. However, e-mail creates an opportunity for off-site support for volunteering. I notice that one organisation had financial support in terms of accounts. At the press of a button, all that information is sent perhaps 50 miles away.

To incentivise people, there are opportunities with taxation. To be very honest, in our experience of working with companies, taxation is not a real issue for them. It might benefit the community projects if taxation were brought into the equation, but to encourage companies to develop employer-supported volunteering they must know there is support on the ground through a local infrastructure and a policy of supporting their volunteers so that when they go into community projects, they are supported by a volunteer bureau which would advise them on policy, how to manage volunteers and good practice. In this regard, the screening of volunteers is very important. Many of our companies are risk averse. Policy and infrastructure are critical to getting people involved.

The Minister of State, Deputy Noel Ahern, said he is afraid the system would become too bureaucratic and that the voluntary sector should be independent. I agree, but through volunteer centres we need to support, develop and enhance the sector. We must create a supportive environment for the voluntary community sector to engage with volunteers and, in our case, to engage with business.

I disagree with Senator Daly's point on sponsorship as a substitute to volunteering. Companies want to share their expertise and skills. As Ms Healy said, the giving of one's time is a great contribution. Financial donation can support the good work but the involvement of the skills and expertise of volunteers makes it a more sustainable approach to development. The Government rolled out a process of integration of services. The business, community and statutory sector are working together in this regard, which is a great achievement.

I would be happy to speak to Deputy Wall about any help we could give him in his constituency. As I said, the opportunity for employers to support a volunteer can be extended to all constituencies around the country. We need bodies on the ground who have local knowledge in various communities who can support us and develop the capacity of communities to bridge that gap when we supply volunteers to the business sector.

We work in the corporate community involvement section of Business in Community. It would be good if a local infrastructure was in place across the country so that companies and volunteer groups could work together. People with local knowledge can support the community groups to engage with business which is often very daunting for those on community projects.

Would that involve more than interaction with county development boards?

Ms Murray

It would, because the volunteer bureaux bring particular expertise in supporting volunteering. My experience is of working in Northern Ireland with the local volunteer development agency and the local bureaux. They bring a particular expertise to volunteering and supporting community groups to engage volunteering.

Deputy Deenihan referred to the age profile of volunteers. That is something which has affected our organisation but we have tried to work with it by appointing younger people to our board. We also have a programme for second level schools called Beat the Blues where our education officers speak in schools around the country. At that level we are introducing people to information about Aware and, more importantly, about depression. Last year we received funding from a fashion show in UCD. We put down the choice of Aware as the designated charity to a raised level of awareness due to the Beat the Blues programme at second level.

Reference was made to the suitability of volunteers. I have worked with Aware since the group started in 1985. I wonder if I would be considered suitable if I were to join today. With more people of other cultures living here we must be careful that we consider lots of people as suitable and that we provide something suitable for them to do. I accept that people need certain skills to do certain jobs. Garda checks and so on are required for everybody. I hope we will take people on board from other cultures as well as people who would not have got involved with us previously.

We work closely with health boards who support us to some extent, although not as much as we require. We work with alliances set up in health boards together with other organisations in the mental health field. Comhairle is another supporter and we use some of its training. We look to the corporate sector to support fund-raising and to take on volunteers. We also need the support of the corporate sector for the promotion of campaigns such as Depression in the Workplace. Depression exists in the workplace and people with depression at work need to be supported and understood.

Deputy O'Shea mentioned our publication, Keeping Hope Alive, A Guide for Family and Friends. It has been very well received and has been a great deal of help to people. Not everybody will telephone our helpline or attend a support group but information is available through our website or we can post information to people.

In terms of our independence as an organisation, we need support, financial and otherwise. We see the group as a consumer group, a representative of people who experience depression and as such we wish to retain that level of independence. We receive some national lottery funding. Senator Daly referred to our surveys about public attitudes to depression. The second survey was carried out ten years after the first one and showed a greater understanding of depression. However, we still have a long way to go in terms of people realising that depression is an illness; it is not a personality flaw or a weakness in one's character.

Fundraising can be a positive experience apart from the money that is raised. I often think if we had been given money in the early days of the organisation we would have stayed behind closed doors deciding on how to spend. However, because we had nothing we had to get out there which meant we told people who we were and what we were trying to do. The downside of funding is that it can be very fragile as it depends on external factors. For instance, the national day of mourning to commemorate the events of 11 September 2001 coincided with one of our Daisy Days which had a big impact on us because everything was closed. Our fundraising is dependent on outside factors over which we sometimes have no control. Nonetheless, it has raised our public profile. Deputy Wall referred to Daisy Days. We have always been grateful for his support in the Athy area.

I do not believe Aware has reached its full potential. There is a long way to go in terms of having depression accepted like any other illness. Regulations are in place that discriminate against people in terms of medical insurance which I will not go into but that is a big factor in the way depression is perceived. If one breaks a leg it is okay but if one has depression it is not.

We need and receive professional assistance from health boards. We use the suicide resource offices in health boards to provide information days on suicide. At times we have a fire brigade response because of lack of resources. We are examining this issue to see how we can take a more measured approach.

Our future development lies in addressing untreated or unrecognised depression which involves people causing misery for themselves and their families. Unfortunately, untreated depressions lead to the tragedy of suicide. Deputy Glennon asked what our presence at this meeting might achieve. If we were able to highlight the links between depression and suicide and obtain the necessary funding and resources, it would be a very important achievement.

We employ four regional co-ordinators, one of whom was appointed four years ago and three of whom were appointed last year. The whole western side of the country, from Clare to the tip of Donegal, depends on my contact with those concerned at national level. One of our specific requirements is to have regional personnel in all those areas in regular contact with our volunteers.

I am from north Donegal but I should move on.

Mr. Bowden

A number of points were made by the Deputies and I will address them. Reference was made to the city council housing officer and the link between the State agencies and the housing organisations. Normally people are referred to us for housing by the city authority. The basic criterion is that these people be over 60 years of age and homeless. We interview them and if they are suitable for housing we house them. However, it should be the opposite way around. We should be referring people to the agencies and saying they should look after the people in question. We do link with the State agencies, which is good. We do not care where we get the people from. As long as we are satisfied that they deserve housing after our having interviewed them, we look after them.

The age profile of the population is another great problem for us. Our trust was set up for those of 60 years and over. However, we are encountering people under 60, who are probably between 50 and 60. We cannot entertain them at all. Our experience shows that this trend seems to be on the increase. We have to say to those between 50 and 60 that they should go elsewhere and that we really cannot help them. The problem with this - I do not have a brief from my organisation so I will outline to the committee my experience over the years - is that the trust is too strict on us. We should be able to adjust it. I do not know whether legislation is required to allow the trustees to change it.

As a result of this meeting, I would like the legislation on trusts to be re-examined. It is fine when a trust is set up and its aims established but it may not cater for changing circumstances. It would be nice to make the remit as wide as possible to allow us to free up some of the funds I mentioned that are tied up in properties. This is not our purpose, which is to look after people at the very low level, to make them comfortable and warm, provide them with food and clothing and put a roof over their heads. The question of a putting a roof over their heads is considerable for us in terms of our costs. If it was not so costly we could be helping many more people, and there are many more to be helped.

I ask the committee to examine the legislation to see whether it offers enough scope for trusts to adapt to changing circumstances. This would benefit younger volunteers and allow for their retention. We find that they have many ideas and although some of them are off the wall they are always worth airing and listening to. We stifle volunteers at times, as is evident from the fact that they claim they have made a certain proposal a hundred times to no avail and then question why they should stay. Some of them are very good but we cannot get past the trustees, with whom we are at loggerheads. The trustees have a legal obligation to ensure everything is all right but when we come up with ideas we get the feeling there is a line in the sand beyond which we cannot go. This is how they are required to operate and, in fairness to them, they do an extremely good job.

I would not like to create the impression that there are differences between the volunteers and the trustees. If one has anything to say to the trustees they are more than willing to listen, but we have to make a very strong case to them. This is why I want to do away with bureaucracy. It is bad enough trying to get things done internally without being constrained by having to write everything down on procedures, etc.

On the question of elderly people and advertisements about pensions and the need to have enough money and a roof over one's head when one retires, there should be incentives to get communities involved in becoming stakeholders in providing housing for the elderly. Credit unions are an example in this regard. It would be useful if there were some incentive for the people of a community to gather together and set up a pension system or company that would engage young people in a scheme whereby they would be given a house - a two-bedroom house, enough for an elderly couple - when they reach 65 years of age. If one has a couple of children the chances are that one's house will be too big for one when those children leave home. One might want to give one's house back and free up the housing market at the other end, where there are people who cannot afford housing. This is a long-term aspiration. Ultimately, we are all responsible for those who live near us and we should care more for those who live on our streets and our parents and grandparents.

I thank the delegates for their contributions. If there is a point they forgot to make today, they may submit it in writing as we will take written submissions as well as oral presentations into account when compiling our report.

I suggest that we take the next two groups together. I appreciate the witnesses' patience as some of them have been waiting for some time. I hope they trust that the committee has their collective interests at heart. I also hope the interaction between us today and at upcoming meetings will be of benefit. This is the witnesses' opportunity to tell us why the committee should get involved and promote the voluntary aspects of their work. An analysis of the titles of all the witnesses will reveal that the committee is trying to cover as wide a spectrum as possible.

I ask the witnesses to introduce themselves and make a statement about why they are before the committee. We will then open the meeting to questions and answers. I remind witnesses that they do not enjoy absolute privilege, as do members. However, I assume that will not cause a problem. I ask witnesses to be a concise as possible so that we have time at the end for questions which may elicit more information.

Ms Máirín Colleary

My name is Máirín Colleary and I am chief executive of the Glencree Centre for Reconciliation. I have put together a small set of slides but I gather that there is a glitch. I will quickly describe who we are and the work we do. Many people say, "you are that crowd up in Wicklow", and ask what we do.

The Glencree Centre for Reconciliation is an inclusive, non-judgmental, autonomous non-governmental organisation. We provide a safe place in which people can participate in peace-building on the island of Ireland and beyond. The centre is in Glencree valley. It was a British army barracks, therefore, it is a nice turn that it has ended up as a peace centre. The centre was first set up in 1970 as a respite centre for people who were coming from the North having been burned out of their homes. We call it ethnic cleansing now but we did not have that language in the 1970s. The centre lost its focus in 1988 and closed for a number of years, opening again in 1992 when I first became involved as a volunteer as a member of the council. Since then, we have focused on peace-building, reconciliation and conflict management and resolution.

The team in Glencree is made up of the board, which can have up to 16 members - although there are 13 at present, all of whom are voluntary participants. There are 14 full time staff, including five people who are directly involved in the programme we do which I will explain shortly. There are also up to 12 volunteers in the centre at any one time, who come from Ireland and overseas. They are an essential and integral part of the organisation. We also have up to four interns but more often two in number, who also help us in our work carrying out research and helping us to facilitate and deliver programmes to our participants.

There are seven main areas in which we work. In 1992 we started running political dialogue workshops, at a time when the political parties in the North were unable to come together or sit in the same room, never mind have a dialogue. We did a great deal of work, which was done at sub-leadership level. It was done behind closed doors because Glencree guarantees a safe and private place for people to do their work. One of our difficulties is fundraising because we cannot talk in public about much of the work we do. Many people take huge risks in coming to work in Glencree. They risk their lives sometimes or losing the support of their communities. Therefore, we must always be sensitive about how it is handled.

From the political dialogue workshops, we became involved in victims and survivors programme. The programme is funded under the PEACE II initiative by ADM/CPA. Bringing together victims of the Troubles, we work with people from both sides of the community in the North, people in the South and people in the United Kingdom because we recognise that people in the UK have lost loved ones, for example, soldiers on duty, who also see themselves as victims of the Troubles.

The ex-combatants' programme grew out of that programme when the victims began to try and find some understanding of why this had happened and what were the motivations of the people who had delivered the bombs, shot people, or carried out atrocities. We engaged, mainly through the prisoners' organisations, with ex-combatants. We take a very broad view of ex-combatants. We include all people who were involved in the armed struggle, which includes the British Army, the RUC, the Army and the Garda Síochána as well as paramilitaries. That programme has grown and is working well. We have identified a huge need for reconciliation into the community for people who were formerly involved in the armed struggle.

Our schools and education programme is growing. We work mainly with transition year students in the areas of conflict management, prejudice reduction and understanding diversity and difference, all of which have become increasingly needed as we face the challenges posed by our new immigrants, which has raised difficulties, particularly among young people.

We have a women's programme which is entirely based of capacity building. We recognise, particularly in more disadvantaged areas in the North and the South, that women are often the glue of the society or community but rarely rise to leadership or a level where their voices are heard. We are working with many women's groups by building capacity and by teaching negotiating skills and how these women can stand for election, handle committees and the media and so on. It is a powerful programme.

We initiated the churches programme because there was a question-mark in the minds of people at Glencree about the role of the churches in peace-building in Ireland. We started with a request that the churches participate in our believers' inquiry programme from which we produced a publication entitled Imprisoned within Structures, which was launched by President McAleese. That has gone on to work on two levels - we work with communities across the divide - with parish priests, ministers, vicars and so on as well as the church leaderships to see if they can develop a dynamic and positive role in peace-building.

Our volunteer programme involves up to 12 volunteers at any one time. We provide what we call the "serve and learn" programme, which is funded from our own resources. It is a programme we hope to get support for. Our final programme is not really about reconciliation but social inclusion. It is a FÁS social economy programme. The criteria for this is rigorous because participants must be members of the Traveller community, ex-prisoners, people with physical or mental challenge or people who are long-term unemployed. We are delighted to have five people working with us, whom we are supporting to get them back into being able to play a role and have the self-respect which comes from being involved positively and successfully in the workplace.

Small successes are great. We have one young man who is intellectually challenged. His job coach came to us two weeks ago to tell us that he had got such confidence from working with us that he had decided to live on his own in an apartment and they were supporting him to do so, away from the institution in which he has lived for many years. It is one small example of the many miracles which take place in Glencree.

It is a tribute to how Ireland and the peace process are respected internationally that many people want to come and see how we did it. Our work is highly regarded as a small piece of that success. At present small programmes are evolving with the Middle East, Sri Lanka and an international youth project involving young people from Palestine, Israel, Jordan, Belgium the UK and Ireland. We are holding a conference in the centre in July.

This meeting is considering the role of volunteers but it must be seen in he context of the work undertaken. Volunteers help us to run the centre in every way. We could not survive without them. They clean beds and cook dinner for peace. They do everything. They also participate in out-programme work. We try to have an international mix of volunteers and, through their diversity, they enhance the centre and help people by bringing an outside perspective because we can sometimes be very introverted. We also have volunteers who link with every group that comes and are called "angels". They participate with every need the group has an in all their activities. They enhance the centre and bring an international and young dimension - most are under 25 years. They also have a surprising role in facilitating conversations between groups who cannot talk to each other directly. Such people will sit down and talk to a volunteer and someone else will join and, via the volunteer, they engage. We find it extraordinary.

We have challenges around our volunteer programme, about which we are concerned. Traditionally, we have always had volunteers from Third World countries. In the past, wonderful young people have come from Nepal, Ghana, Nigeria, Palestine and Jordan. However, we are now finding that our volunteers are getting caught up in the general restriction on visas coming into Ireland. We have been talking to the Department of Justice, Equality and Law Reform to try to get some understanding in officialdom of how wonderful are these young people, however, for the first time in ten years, we have no volunteer from a Third World country in the centre. This is not because of a lack of applications - we have received many. We screen them as rigorously as we can at long distance. Applicants must provide police references, community references and references from their educational institutions if they do not have a job.

Most of these young people want to give a year of their lives to help with peace and they often go back to their own countries and set up a similar type of operation. We had a lovely man from Ghana who is currently trying to obtain funding in Ghana to set up an equivalent of the Glencree Reconciliation Centre there. We are very impoverished by not having these young people in Glencree at present.

Our other problem is that we are quite isolated. There is no public transport access so it is difficult for people to come and see us. Volunteers are often a long way from home and they need special support. The volunteers who give up to a year of their lives in Glencree should be recognised and given some kind of certification in peace-building or applied peace work when they return. There is no formal academic recognition at present; there is no agency in this area. We are talking to FETAC and other bodies about setting up some kind of certification. For these young people, particularly those from Third World countries, to have something like this on their CVs would be of major benefit to them when they go home. It would be a recognition of the sacrifice they have made by giving up a year for us. This applies equally to the young people on our volunteer programme. We currently have two people from Cork and two from the North. It would benefit all of them if we could achieve this. This is important to me.

I did not mention funding. We are well supported in some ways, but we never have enough. Funding is always an issue for organisations. I acknowledge the Government's support through the Department of Foreign Affairs, the OPW, the International Fund for Ireland and the PEACE II initiative. We also receive some funding for some programme work from the offices of First Minister and Deputy First Minister in Northern Ireland. Uniquely, we also have a business club consisting of business people who recognise that peace pays a dividend to the business community. At present, the club has ten corporate members which have given us £10,000 a year for four years, so we do not need to go back every year begging. I am sure everyone would agree that those in the voluntary sector spend a lot of time banging on doors looking for money. That is often a problem for us.

Our work often grows organically. We identify a need and obtain a buy-in from the participants, who are the people we are trying to reach. Then we must stop it all and try to find funding. This means the work often goes in a stop-start fashion. We may obtain funding for one weekend or event, but it is clear that this is not what is needed. What we need is a two-year programme.

Mr. Philip Browne

I am chief executive of the Irish Rugby Football Union. I will briefly outline what we do and explain some of the issues facing rugby, which is a sport run mainly by volunteers.

The IRFU is responsible for the game of rugby football for the entire island of Ireland. Some 85,000 people play rugby and about 70,000 of those are under 18. About 250 clubs and 258 schools are affiliated to the union. We are a federal system of four autonomous provincial branches responsible for the delivery of rugby in their own jurisdictions. The overall game in Ireland, however, is governed by the IRFU committee, which is a democratic body consisting of elected members nominated by provincial branches. The key point is that the administration of rugby is mostly carried out by volunteers at club, school, provincial branch and IRFU level. Professional administrators provide support at provincial branch and IRFU level but essentially, the game is run and administered by volunteers.

Rugby is no different to any other sport in that the time and commitment required of volunteers has escalated significantly over the last ten years for a variety of reasons, some of them directly rugby-related and others probably societal. The emergence of the professional game has placed significant pressures on voluntary administrators, given the different nature and speed of decision-making required within professional sport. However, the professional game is largely administered by professional staff and management, with the volunteers now only having a role in policy-making. This results in more free time for them in this area of the game.

It is important to realise that rugby is overwhelmingly an amateur recreational sport and we are seeing worrying trends in this area. There has been a fall-off in voluntary input. We are witnessing what we call the missing generation of voluntary administrators. Our administrators are an ageing population and succession planning is a major issue for us, not only at a national and provincial level but also at club level. No sport can operate without voluntary administrators at the various levels from club to international representative level.

We have questioned why this pressure has come on volunteers. There are a number of reasons. One of them is societal. The reality is that life in 2004 is much more complicated and stressful for families than it was ten or 15 years ago. Irish workers work longer hours and receive fewer public holidays and holiday entitlements than those in other European countries. The pressures of modern urban living on family life are also important - commuting times are increasing and housing and education are becoming more expensive. Time is at a premium and in many households both parents are working. Voluntary commitment to sporting or other organisations is not an option in many cases.

Regulation of sport is also a critical issue. Over the last ten years the level of State and EU intervention in and regulation of sport has been significant. The intention behind much of this regulation has been to ensure that standards of governance and delivery of sport are uniform and appropriate compared to standards in other walks of life. This has been very welcome. One of the downsides of this trend, however, has been an increasing difficulty in obtaining volunteers in this more regulated environment. For example, the necessary code of ethics for the involvement of young people in sport has made it more difficult to persuade adults to volunteer to hold positions of responsibility in under-age sport. I do not think that was the intention of the regulations but that is the reality.

The cost of running clubs, as we have heard from some of the other organisations, is important. Running a rugby club or any other sporting club is an expensive business. Insurance costs have rocketed along with the associated risks of litigation. Ours is an extremely litigious society. Raising finance through bar receipts, functions and dances has become less popular for various societal reasons and, in many cases, insurance reasons. The expectations of the public and the membership of sports organisations have escalated. Witness the flight of people to suburban fitness clubs and gyms, often at the expense of organised sport, which requires greater commitment from membership and volunteers. Clubs and club facilities are often in competition with local commercial fitness clubs and there is a cost in terms of either investing in club facilities to bring them up to scratch or running the risk of losing one's membership. These are all issues that face volunteers in clubs on a day-to-day basis. The constant pressure to keep clubs financially viable has discouraged many from volunteering and has burnt out many of those who have had to carry out this task for too many years.

On their own these trends may not have had an impact on volunteers but combined, they have had a significant impact. The threat to organised sport is the potential for the vital volunteer structures to break down. These simply cannot be replaced. The delivery of sport as a healthy pursuit, accessible locally, requires strong, vibrant and engaged voluntary structures. There are lessons to be learned from the Special Olympics which took place in Ireland last year. We need to make it easier for volunteers. Between the national governing bodies, the Irish Sports Council, the Federation of Irish Sports and Government Departments, we must put in place programmes to help build our volunteer capacity and capability.

The necessary regulation and codification of sport has perhaps not been matched by programmes designed to strengthen our voluntary structures. In fact, voluntary structures have become overloaded, for some of the reasons I outlined earlier, and we are simply assuming there is sufficient capacity and sufficient succession planning in place for these structures to replicate themselves. That is a dangerous presumption to make.

There are opportunities to help, whether through developing and funding training programmes to help our population of volunteers or by recognising them in some meaningful way. For example, in this country we have no honours system, which is a useful way of recognising volunteer input. We must ensure that we do not regulate volunteers out of sport and that the key Departments - the Departments of Education and Science, Health and Children and Arts, Sport and Tourism - as well as other Departments and sporting organisations work together in the sporting arena to help volunteers and make sure we have the required voluntary structures in place into the future.

Mr. Peter O’Brien

I represent Special Olympics Ireland. For the Special Olympics last year, we recruited and organised the largest voluntary work force in the island in modern times and, in the process, we learned how to move forward. Special Olympics Ireland is an organisation that has existed for 25 years which is separate from the organisation that ran the games but it is a sister of it. It was set up to offer people with a learning disability the opportunity to display their skills through sport. There are 32,000 people with a learning disability in Ireland. We are an all-island organisation and we have 8,000 of those people with a learning disability engaged in the Special Olympics but we face a major challenge in spite of the success of the recent games. We need communities and volunteers to help us meet the challenge of offering every person with a learning disability in their community the opportunity to participate in sport and add to the development of their social life.

Lessons we have learned include being clear on what we expect of a volunteer. We faced a major task in recruiting, training, recognising and thanking 30,000 volunteers to help organising the games and we set out with a message for potential volunteers that we were seeking commitment. It is important to be up front with volunteers and to explain to them what they are getting involved in. Often organisations play down what is involved because it might turn people away. We were honest, however, about the lengthy commitment - ten days during the games - and people responded to that.

We are looking for volunteers with a positive attitude who want to contribute to our goals and to assist with our objectives. We are seeking flexibility and availability but most of all we emphasise the fun social aspect to volunteering. We spent a long time preparing to take on our volunteers. The majority of the 30,000 had never been asked before to volunteer. Many organisations talk about recruitment campaigns but we when we spoke to our volunteers, they felt they had never been asked to become involved, a communication issue that we should all address. We spent a long time setting out the different roles we wanted the volunteers to play. We felt that we owed the volunteers a clear role description so when they came along to an organisation, they were not making up the numbers, they were there to play a meaningful role.

That 18 months was our optimum preparation period. A total of 360 different jobs were required to be carried out during the Special Olympics and each job involved particular skills and talents. We captured the many skills and talents of each volunteer and matched them to roles. There were three types of volunteer - specialists in the areas of technology or medical expertise, general volunteers who had skills that could be applied in different areas and sport volunteers who had an interest in a particular sport that could be applied directly to the games. We also set out for volunteers not just the length of time they would donate but where they would be working so they could fit it in around their own lives.

We spent time learning how to manage the volunteers. This was a unique situation because 30,000 people were involved but we used modern technology and presentations were made by those who organised the games in Sydney and Atlanta and who are organising the games that will be held in Greece. Different systems and software were also issues but we were fortunate because close to our headquarters in the Mater Hospital, we found software that served very well to manage our 30,000 volunteers.

Why do volunteers need to be managed? Their applications must be assimilated, their background details, training schedules, accreditation, rostering, availability noted and their skills recognised efficiently. Technology was a great help and Special Olympics Ireland will continue to use that technology.

We recruited volunteers through the broadcast and print media, probably the most costly part of the operation. We did, however, engage RTE as a media partner. We also went to voluntary and community organisations throughout the country and assured them that we were not taking their volunteers, merely borrowing them for ten days. We mentioned the experience volunteers would gain from participating in a large event and the skills they would bring back to their own organisations. We went to the staff of our sponsors and they were very willing to help. We also approached the top ten employees in the country and customised a package for them to ensure it tied in with their work and production schedules. It was a fruitful area because the companies felt their staff wanted to be identified with a good project that is worth developing.

We approached the Civil Service. We may not have had the degree of time off we were seeking for volunteers from the Civil Service but we came to arrangements which would be worth examining in future, where those on flexitime could accrue time off when the games started.

We spent a long time on training, so every volunteer would be confident in his or her job, general orientation, job specific training and venue specific training. We had to ensure when rostering that we accommodated all the issues a volunteer would face, such as child care, looking after elderly parents or other domestic commitments.

When we completed out training and recruitment, we looked at local management. We trusted volunteers to be team leaders and to manage their colleagues. Volunteers made 80% of decisions on the ground, demonstrating that trust is a vital factor if such activities are to be a success. We also recognised the contribution of the volunteers with certificates and newsletters and encouraged their employers to recognise the contribution they have made. As a result, of the 30,000 volunteers, 7,000 have transferred to work with Special Olympics Ireland in the years ahead. We have also developed a four year strategy whereby we intend to double the number of athletes with a learning disability involved in Special Olympics from 8,000 to 16,000.

There were 177 host towns involved in hosting the games. Fantastic community development and capacity building took place in all parts of the country and we are building on that. There are now 375 communities, including areas in Dublin, that want to see Special Olympics developed in their community. We will achieve that through volunteers and we have spent a significant time since the end of the games devising the job descriptions and roles we will be assigning to volunteers. We will start a large programme in the autumn for those 7,000 volunteers. Using the same formula, we will go back to employers and emphasise the benefits of getting their staff involved and identified with a community project such as this.

Ms Mairéad Mallon

I am head of volunteer services at the Dublin Rape Crisis Centre. I will not speak about the work of the centre because of the time constraints but will confine myself to volunteers. The objective of the centre is to heal the trauma caused by rape and sexual abuse. The centre opens from 8 a.m. to 7 p.m., Monday to Friday, and 9 a.m. to 4 p.m. on Saturdays. It employs 30 staff, 14 of whom are professional therapists, and has 92 volunteers on its books. The organisation depends heavily on these volunteers to enable it continue to offer the high standard of service it has always provided.

Volunteers are broken into three groups, the first being those who maintain the 24 hour crisis line, which is for victims of rape and sexual abuse. In 2002 it received over 15,000 calls. Our telephone volunteers are trained to listen, support and offer information to people who might call the line on any issue connected with sexual violence. It is also used by relatives, friends and parents who are concerned about sexual violence in society. It is often the first point of contact that someone makes with the centre and is open 24 hours a day, every day of the year. We provide a 72 hour comprehensive training programme in the centre for our volunteers, which takes place over three weekends and five Wednesday evenings. The programme is broken into theory and practical work, which all successful volunteer applicants must do before being taken on as volunteers. The telephone co-ordinators in the building design and facilitate this training.

The second volunteer service requires the same training as the first but these volunteers accompany victims who have suffered a recent rape or sexual assault to the sexual assault treatment unit in the Rotunda Hospital. It is usually essential that someone who has been raped or sexually assaulted see a doctor immediately. An important part of the unit's function is to gather forensic evidence to use if the case goes to court. Our support person there listens to the victim, supports her or him and links him or her to the rest of the centre's services. In 2002, a total of 204 victims were accompanied there and supported by our volunteers. This group of volunteers is also available if anyone needs a companion to go to court for a rape case. The volunteer accompanies the victim for as many days as necessary.

We ask volunteers to give a two-year commitment to these services, and require them to work one shift per week, and it is mandatory that they come in for supervision on Monday nights. We consider supervision an essential part of being a volunteer with the Dublin Rape Crisis Centre because of the impact and nature of the work. Effective supervision gives our volunteers more support, constructive feedback and additional education. We try to give an educational input every six weeks. This also enables us to monitor the volunteers' performance and well-being.

The third group comprises outreach speakers. We offer those who have completed one year in either of the other services a further 20 hours of training. They go to schools, colleges and resource centres to build awareness of sexual violence in society. This area presents a major challenge because until now we have focused on schools, addressing transition year and above. We are struck by the reaction of these young people, whether knowledgeable or not, their questions and hunger for information. This service could be expanded to marginal groups in society, such as refugees and asylum seekers to whom much has happened in their countries of origin, as we know from seeing them at the centre. When someone discloses such an experience one needs to know how to respond. We would like to do that but we do not have the resources.

The centre has a professional educational and training section which reaches the professional society, including social workers, gardaí at Templemore, and nurses. Our volunteer speakers could reach out to people who cannot avail of this training for financial or other reasons. There is no awareness of this in society. In order for the three services to run smoothly I am a full-time staff member and have two part-time co-ordinators who provide support to all the volunteers. We believe in looking after our volunteers and try to ensure that no volunteer gives these services who is not able to do so. We occasionally take people off the helpline or out of the service for a while if they are not coping.

There is a continual increase in demand for all our services but we do not have the resources to develop and expand those. Our 24 hour crisis line is the only line of its kind in Ireland and we receive calls from around the country. We also have requests from people living outside Dublin for court escorts as most of these cases are heard in Dublin. Co-ordinators are on mobile phone back-up 24 hours a day for the volunteers as it is particularly important that volunteers on the unit or on the phone do not feel entirely alone.

Ms Columba Faulkner

I am the national secretary of the Society of St. Vincent de Paul. The society is the largest organisation of social concern in Ireland and has about 8,000 volunteers. At its height in the 1970s it had approximately 11,000. We recently celebrated 160 years of unbroken service here, of which we are proud. Our mission is threefold: to provide support and friendship to people, promote self-sufficiency and work for social justice. The core work of the society is visiting people in their homes, in hospitals, and in prisons. We are also involved in a wide range of activities. We have 600 housing units, 18 hostels for homeless people, nine holiday centres, youth clubs, day centres, resource centres and refuges for women who are victims of violence. Our homework and breakfast clubs are increasing because we have encountered many children going through school without breakfast and others who have no supports at home to do homework. We are delighted that the Government has committed funding to help when a breakfast club has been up and running for a year. Within all those activities there is a significant opportunity for volunteers to join us, and to have fun too, which is important, as Mr. O'Brien of Special Olympics Ireland said.

Our national board and volunteer council comprise volunteers and the staff support them. The staff are there to support the volunteers. Before, when one joined the society it was for life. I am a volunteer since 1969, as well as being a unpaid official. However, these days it is not an option. We now encourage those who wish to volunteer to give a few hours using their particular skills. For example, the society's treasurer is a professional banker and the chair of the compliance and risk committee has expertise in that area. A member of the human resources committee comes once a month to share his expertise with the society. We prefer to utilise that one hour a volunteer can give us. Saying that, one volunteer, a professional accountant, who does not want to deal with bookkeeping in his spare time, keeps the grounds in our holiday home in Naas which he enjoys and is a great benefit to the society.

The society has several holiday homes, such as those in Naas and the Sunshine Home in Balbriggan. Each week, 100 elderly people use the Naas facility and 100 children use the Sunshine Home. As ten volunteers are needed for each week, it is a busy programme during the summer and many volunteers are required. Most of those volunteers will not be part of the 8,000 membership but sign up solely for the summer months.

There are a large number of challenges both to the individual volunteer and the organisation. The society has embarked on its three year plan to look where it is going. A planning team of 30 volunteers, representing various society activities, and a steering committee, consisting of two board members, several volunteers and a consultant, were established. We are hoping the engage 200 volunteers to drive the implementation of the plan. In preparation for the plan, independent research was commissioned on the likely changes in the outside world and their implications for the society.

The nature of poverty is changing. While the level of absolute poverty has fallen, the level of relative poverty is increasing, resulting in an increase in calls on the society for support. There is reduced need for unskilled workers. Many of the people in touch with the society have no skills and are not completing second level education, not to mind third level. The society is facing a growing need to support people. A great way to encourage young people to stay on in education is through the society's direct work in their homes. Last year, the society spent €2.2 million on education, from crèches to third level. Though the breakfast and homework clubs are small steps, they help.

There has been an increase in people looking for accommodation with a growing waiting list for our 600 housing units. Our hostels are not moving people on as they are full every night of the week. As local authority accommodation is unavailable, it is hard to move many of these people on. Young people presenting themselves at hostels become institutionalised if they are there for a period. While the society recognises some improvements in the building programme, this is an area that the Government needs to examine.

The range of changes in employment, health and safety and child protection law mean that the society must be compliant and this places a huge burden and cost on us. The significant drop in religious observance and church attendance has had an impact on the society. It was an arena where the society drew both money and membership. Last year income from the church was €8.6 million. We hope it will not fall off with the drop in people attending church. If it does, we will have to look elsewhere for funding. The Government gives €1.2 million in direct support to the society. Under the capital assistance scheme we get support for the housing programme, like any other group providing accommodation. The society would like some relief in administration and VAT payments. Every time I sign a cheque for a Bill, I weep when I see the VAT charge. While it is being examined at EU level, it needs to be speedily resolved.

Ireland is becoming more a multicultural society. People coming from countries that had communist regimes are used to being provided for and we cannot meet the demands they make on us. It is mainly because they do not understand the ethos of the society. We need to support these people but it is putting many demands on the society.

I will admit that the society could do more in cherishing its volunteers and I learned much from what Mr. Browne of the IRFU has said. One usually joined the society for life and would not dare leave it. Motivation usually came from the gospel and the belief in our reward in the next world. However, on this earth we need to do a little more in minding volunteers, as people are now time poor. The society has a membership of 8,000, of which 2,000 are young people in the university and school groups. However, we need to attract more young people as our profile often is seen as those who are 50 years of age. Saying that, people who have taken early retirement are now joining the organisation, bringing with them much experience.

Before, members used contribute to costs through a secret bag procedure at meetings. Now, in order to provide quality services, we need to employ staff in our hostels, housing accommodation and child care workers in our prison visitation centres. Approximately 400 people are employed by the society and the salary costs are met by public donation. We used to say that every £1 given went to the poor but now it does not. The society also must employ an accountant and a human resources consultant on compliance and risk. Our older members find this difficult as they cannot see the need for this, resulting in some tension between them.

Society is changing with a growth in lone parents, drug addiction and older people living longer which all contribute to the society's workload. The problems we encounter now are much more complex and we need to train members to be able to deal with them. There are many changes but the society's founder, the Blessed Frédéric Ozanam, when a young student in 1833 at the Sorbonne, gathered a group of people to embrace the world in a network of love. We believe the Lord is with us and will keep the society going.

I hope He stays with this committee. I call on Ms Anne Crowe of Volunteering Ireland.

I represent Volunteering Ireland and I hope He is with me for the next ten minutes. I thank the committee for its invitation to us to present on the use of volunteers and the consequent challenges of opportunities for both volunteers and our group.

Volunteering Ireland is a not-for-profit organisation working in the community and voluntary sector that uses volunteers in all aspects of our own service provision. Funding comes from statutory sectors, local and central government and the corporate sector. Volunteering Ireland generates some of its own revenue through training courses, membership fees and publications. Volunteering Ireland's aims are to promote, support and facilitate volunteering. It is, therefore, about every single person who wants to volunteer not just with social issues or sport but other areas. It is also about every organisation that wishes to involve volunteers. Volunteering Ireland is the only national resource for volunteering in the Republic of Ireland. No other group provides the services or has the level of expertise that we have. From late 1997, we have provided services to 2,000 national organisations.

In addition, Volunteering Ireland has placed over 4,000 volunteers at organisations in the Dublin area alone, 1,900 of them being placed last year. We are growing dramatically each year. We have referred many more volunteers to organisations throughout Ireland, particularly in the area of residential volunteering. Those who wish to volunteer outside Ireland are referred to the appropriate bodies.

We break down our work into international involvement, national services and local services. Volunteering Ireland represents Ireland internationally by hosting, facilitating and attending national and international conferences and events. We continue to raise the profile of volunteering before the general public and the policy makers. Our national services make up the bulk of our work.

We provide an annual training programme for organisations who involve volunteers around the country and we also provide specialised training on request. Training has been presented almost throughout the country. We have reached about 22 of the 26 counties. Topics covered in the programmes included risk management, relationships between volunteers and paid staff, recruiting volunteers, developing volunteer policies, screening, selecting and so on. We are the only group in Ireland providing this service nationally. We provide consultation, advice services, a help desk for all aspects of volunteering, a resource library, free fact sheets on volunteering issues, specialist publications, a web site and a membership scheme.

I will give two examples of organisations which have used our service. Almost two years before the Special Olympics took place in Ireland, Mr. Peter O'Brien spent some days with Volunteering Ireland, using the expertise and resource library before setting up the Special Olympics volunteer programme. I am sure he used many other resources too, but ours was the only organisation able to provide the expertise on recruitment, election, policy and management of volunteers.

Another quite well-known organisation is Barnardos, with whom we regularly work. Barnardos has availed of Volunteering Ireland services in the recruitment of a volunteer co-ordinator, in resources and advice when setting up its volunteer policy, in its training course and volunteer management issues and use of our national network, VOLT, which I shall explain shortly. Those are just two of the organisations which we have helped nationally. The fact that they are big organisations is not indicative of what we do. We give a great deal of support to organisations which do not even have a desk to work from.

We have initiated three networks through Volunteering Ireland. One is VOLT - volunteer organisers linking together, which we facilitate and run. It is a nationwide network of volunteer managers and co-ordinators which covers all four Irish provinces. Volunteers Centre Ireland is a network of local centres and bureaux throughout Ireland. We do not differ much between centres and bureaux and are mainly talking of placement services. One of them recently got a local training manager. Volunteers Centres Network is a cross-Border network of volunteer centres and bureaux throughout Ireland. Volunteering Ireland initiated an active ongoing role with these networks. It has played an active role in the setting up of every local volunteer centre in Ireland. We advocate that every county should have a local volunteer centre or bureau.

Anecdotal evidence suggests that volunteering rates in Ireland are declining, and committee members may have noted that in their constituencies. Younger people are statistically recognised as the least likely to volunteer. However, through our web site, out-reach programmes and projects specifically aimed at young people, we now find that 48% of the volunteers who use the services of Volunteering Ireland are between the ages of 20 and 29. Volunteering Ireland is therefore successfully encouraging young people into volunteering. We believe that this can be replicated throughout the country.

Our placement service covers only the Dublin City Council area. We have an ongoing turnover of volunteer opportunities of 2,500. Given that we had 1,900 volunteers last year, each one has quite a selection. We put great emphasis on meeting the needs of the volunteers and the organisations, finding out what those needs are and matching them up. Hopefully, that will always be the essence of our work. We continue to increase our expertise in that area. Out of all the volunteers placed through volunteer bureaux last year, Volunteering Ireland was responsible for 56%.

The placement service caters for long-term volunteering, for those who wish to get involved on an ongoing basis in organisations such as those mentioned. We also cater for short-term or once-off volunteering projects. With things changing in the world in the way noted, we have volunteers who can perhaps offer three hours per month, or one week each year, and we cater very well for that type of volunteering. We respond strategically to an ever-increasing demand to facilitate corporate volunteering and the transfer of skills, and to facilitate challenge days for corporate organisations. We work increasingly with team volunteering from the corporate sector, from sports clubs and from groups of friends willing to do something for a day. Corporate challenge days have put such ideas before the public and they are very effective.

We have chosen the two most pressing challenges presented to us through VOLT, the network for volunteer organisers linking together. One is the need for the development of the existing volunteer structure in Ireland. Volunteering is a cost-effective way of providing a range of services, but it is not a cost-free way. Ireland already has a volunteering infrastructure in place.

Volunteering Ireland plays a pivotal role in the national resource of volunteering in Ireland. There were eleven volunteering centres but unfortunately there are now only nine. In the last three weeks, two have had to close their doors due to lack of local funding. The volunteering infrastructure is currently severely underfunded and under-resourced. We ask the committee to convey our concerns as expressed and note the need to further develop the valuable volunteer movement in Ireland. We ask for the committee's help in getting recognition for the value and support of volunteering through financial commitment, creating a climate that fosters and promotes volunteering. Volunteering Ireland is the only group with the expertise and experience to continue promoting, supporting and facilitating volunteering in Ireland. Government support will allow us to continue our work and expand our services, as well as contributing to the development of local volunteer bureaux, the essential element in all of this.

Through our work with organisations nationwide we are constantly reminded of the pressing need to implement a national volunteering policy for the benefit of organisations and volunteers. The policy should provide legal guidelines on personal issues such as screening and vetting and volunteer recognition. For example, volunteer organisations in Ireland, with exceptions such as those who assisted at the Special Olympics, do not have access to police checks, an issue that Volunteering Ireland, through VOLT, has already reported on. I have with me a June 2004 report from a working group of VOLT, which has done great research on screening, covering for example reference checks, interviews, criminal records and the current screening situation in Ireland. It also considers the position in countries other than Ireland. As everyone knows, it is nothing new to say that we are falling short in a comparison between what we currently have available and what is available throughout the world in other countries.

The report makes seven recommendations, but I will deal with only two. I have a copy, and if anyone would like one, I can ensure that he or she gets it. The first recommendation is the urgent expansion of the current central vetting unit to include police checks on volunteers. Another is the development of a national policy on volunteering which would assist in the development of standards for volunteer agencies in the recruitment and selection of volunteers. The report goes on to say that local volunteer bureaux throughout the country would help facilitation in that regard.

I thank the contributors and I will now open the discussion to the floor for comments.

I compliment Glencree Reconciliation Centre on its very effective work on peace and reconciliation in Northern Ireland. Its role in the peace process there and bringing about the Good Friday Agreement has never been fully appreciated. Much of its work probably does not get much publicity, but it is very effective, and it is only right that we recognise the work of the centre for peace and reconciliation and the fact that it has brought so many people together who could not be brought together elsewhere; it was tried, and it did not work. I was amazed at the diversity of opinion that the centre has brought together in Glencree. It looked like it would be impossible, but the centre achieved that.

The delegation raised several issues, one or two of which I will pick up on, the first being capacity building for women. We have just completed a report on women in sport and how to give them a greater role. There is great potential for more women volunteers if they are given encouragement. Most of the voluntary groups with which I have contact and work are made up of women, and I always try to encourage them to take leading roles. It is not only in their interest to be part of it; they should be leading it in proportion to their number and be prepared to take up positions such as chairperson. Usually the woman gets the job of secretary, but they should be playing leading roles, and that is why what the centre is doing on capacity building for women's groups is so important. We will be making some very strong recommendations on women in sport, but that is only a very small part of what is currently happening in society.

The delegation mentioned the social economy scheme. Unfortunately, as the representatives probably know, the scheme is being wound down. What will happen afterwards? How will that affect the centre and all its groups across the spectrum? Apparently FÁS wishes to get out of the scheme, and it has been advising groups that at the end of this year the scheme will terminate. Social employment schemes have also been affected and cut back. Perhaps, in their individual responses, the representatives might refer to those schemes and the important difference that they are making for voluntary organisations. I see no other supports apart from those schemes.

Visas for volunteers is a major issue and should be taken up. I have personal experience of people who wanted to get involved in a project finding it very difficult. Mr. Browne has been here before, and he confirmed a few comments that I made this morning regarding burn-out and the missing generation. The nature of work is changing. People are supposed to be working shorter hours, but most people are now working an average of 47 or 50 hours a week, though we had all believed that the working week would get shorter. Thirty years ago we were preparing people for a shorter working week, but they are now generally working longer. Some, such as those who did well out of the Celtic tiger, are fortunate enough to be able to retire young, but generally speaking people are working longer and have less time for voluntary work.

The delegation mentioned insurance, something that we have discussed before. We suggested that there could be some scheme of national cover for voluntary organisations. That has been discussed and examined. It may be very difficult to achieve, but it has been mentioned. Senator Ó Murchú, a member of this committee, made a big show of it in the past. Perhaps reference might be made to that. It could be a recommendation based on contributions today.

I believe Mr. Browne also mentioned an honours system for volunteers. There is the Gaisce honours system, but that is not directed specifically at volunteers. They must feel appreciated and not taken for granted, and their work must be recognised as much as possible. An honours system at county and national level might fulfil that role. We will not go into what is happening with Lansdowne Road, but leave it for another day. Perhaps volunteers might end up building it.

The Special Olympics were a great expression of Irish generosity and hospitality, showing the Irish people in their best light. It showed that there was still a very charitable side to the Irish people as a whole, and it was very successful. It was probably easier to get volunteers for a specific event, and there was not the same commitment to long-term involvement in the movement. That was part of the phenomenon. The organisers got 30,000 volunteers and they have retained 7,000. We talk a great deal about elite sport in this country. In a way the Special Olympics cater for the elite of those with special needs. I was a PE teacher before entering politics and did voluntary work in the local special school. Physical education and motor movement training for young children with special needs was the most successful part of their week. That is what they looked forward to. Teaching children to throw or catch a ball, to sit properly, walk or tumble could be a major achievement if they have special needs. If the Special Olympics could concentrate on sport for all in all special schools, that would be very important. There is generally no PE in national primary schools, and special schools are very much neglected, though that is where it could have most effect.

Regarding the Dublin Rape Crisis Centre, I recently read the latest crime statistics, which showed that there had been an alarming rise in the incidence of rape and in the use of guns in robberies in this country. Probably more women would come forward if our legal system treated them more like the victim rather than the defendant. The delegation said that it provided court support for those coming from the country. I am sure that is the reason - they feel like the person with questions to answer rather than the victim. It is a big issue and Ms Mallon might refer to it in the context of the difficulty in getting volunteers because of a legal system that appears to discriminate against rather than encourage rape victims to come forward.

In Listowel the local branch of St. Vincent de Paul is of critical importance to the community. I refer to Listowel because I am familiar with it. The society's volunteers are not known. They do not seek any recognition, as such, or a high profile. However, if it were not for them, the people who have not benefited to any great extent from our present economic success would feel isolated. These are responsible people who do not waste their money on drink etc., but who cannot make ends meet because of the pressures of society. There would be much more poverty in our society and people would be far more vulnerable were it not for St. Vincent de Paul. I would like that to be recognised. I try to help the local branch in whatever way possible. What impresses me most about the volunteers is that they never look for any recognition for their commitment.

I agree with Ms Crowe's point on the question of VAT and we will be making recommendations on the issue. It seems very unfair and punitive on an organisation to have to pay VAT when collecting money on a voluntary basis. It can sink the organisation's cash flow when it is taken with one hand and perhaps given back in a different way. If something could be done to rectify this and the problem with insurance it would be a major boost to voluntary organisations.

Is Volunteering Ireland a predominantly Dublin organisation?

It is a national organisation.

Reference was made to co-ordination and facilitation. Volunteering Ireland could fulfil that role. As someone who would be ordinarily involved with voluntary groups, I have not heard too much about the organisation, which is probably my own fault. If it had greater resources could it reach out more?

We could.

If it was given more resources, what would it need to do to become the co-ordinator of voluntarism in the country, thereby becoming more effective in its own work in looking after volunteers?

We have heard a good deal at this meeting. One theme that has been present throughout is the changes in society. For example, Ms Faulkner mentioned the changing profile of society and the different areas in which the St. Vincent de Paul Society becomes involved. One that occurs to me is that of third level grants for families on low incomes. The grant of itself will not pay for all the needs. The society has been involved in this, which has been a great help.

Mr. Browne referred to the lack of an honours system. There is much to be said in favour of having one. Basically, it is a way of honouring people who, otherwise, get little recognition. I believe it would raise the profile of volunteering generally if at the end of their careers, people received that recognition and a description was given of the contribution to society that resulted from their work.

The basic point that emerges is that while a good many people are involved in voluntary work, it is not as many as heretofore. The figures provided by Ms Faulkner indicate a current membership of 8,000 in St. Vincent de Paul, as against 11,000 in the 1970s. There may be other reasons for that but it is an indication of what is happening within some organisations. On the sporting side, I remember when I was growing up that there were many people capable of organising sports for younger people. Such numbers are no longer available at a time when organised sport for young people has never been more necessary. It is something we need to keep under constant review.

The two main issues for Ms Crowe were the need to develop volunteering infrastructure and to implement a national policy in this area. Many roads lead back either to the White Paper or Tipping the Balance. It appears the practitioners in the field see a great need for an infrastructure and a policy. It is an area the committee needs to address as not much is being done on the political front.

Rather than rehearsing the issues that have been raised already, I will conclude by complimenting the people who have come here today. They are making a large input into the qualify of life in this country. They have outlined to us the difficulties and problems they face. It is up to us to examine in detail what has been said and make recommendations that will create a milieu where the volunteers can act in a more productive fashion than at present and where more people can be encouraged to give of their time.

The information the committee is receiving is very useful, coming as it is from people who are at the coalface. To continue to play devil's advocate, in one sense the number of volunteers is dwindling and because of that and other factors including legislation, regulation and societal pressures, people who would have done things voluntarily heretofore now have to be more professional and have to be paid. The balance changes with this increased professional input and people inevitably ask why they should bother at all in a voluntary capacity if others are being paid. The bigger picture and the one the Department will look at is whether voluntarism will be professionalised if it sets up structures throughout the country and, if so, will that ultimately lead to the end of voluntarism. That is the type of issue with which we are trying to grapple. The Minster of State addressed it earlier when he raised the question of setting up a State agency to run voluntarism and whether it would lead to a deterioration in the situation. I would like witnesses to make brief responses to the points raised if they wish or to clarify areas of their contributions, as appropriate.

Ms Mallon

Since I have taken over as head of volunteer services in the Dublin Rape Crisis Centre my experience has been the opposite. We have never had as many volunteers. We have 92 in the organisation at present. However, we need even more, and we need more people to mind these volunteers. Although they hear horrific matters in court, they are still willing to participate and are trained to attend the sexual assault treatment unit.

I was involved in the drawing up of the volunteer organisations linking together, VOLT, document. The Garda must find the resources to vet volunteers. That must be a priority. It is not fair that this is left to the organisers alone. I do my best. I check out three or four references. However, we need Garda clearance for volunteers. It would make my life much easier.

Mr. O’Brien

In regard to sport, particularly for intending special schools, Deputy Deenihan has hit the nail on the head. Rather than waiting for the world or national games, we want a weekly sporting opportunity, which is why we are engaging with communities and volunteers. There was a meeting in Cahirciveen yesterday, one the night before that in Kenmare and others tonight in Kilbarrack and Rathfarnham. People are looking for opportunities to develop this on a regular basis.

It might make a difference if the Civil Service was to engage with us in facilitating its staff to volunteer. We should consider ways to make this happen. We got much support from the trade unions, which we brought on board and briefed as to our aims. In regard to the private sector, an increased number of companies now refer to corporate social responsibility. We look at this from the point of view of corporate social opportunity and identifying our staff with a particular project such as the Special Olympics or otherwise. There is no reason why corporate social opportunity should not be discussed in the next round of pay talks. Let us bring it to that level and see some ideas flow from there.

One practical development which helps our organisation and others is that of service hubs. We must facilitate the volunteers with full-time professionals around the country. For example, we use a service hub in the Midland Health Board area which is a based in a small room shared by a number of organisations. We have a desk, telephone and computer, which is all we need to ensure we can co-ordinate and manage our volunteers in the midlands. It would help if this was repeated in other areas of the country.

On sport for all, we received funding from the Sports Council but any additional funding to help us manage our volunteers would be welcome. A side effect of the world games and sport for all was that a number of national governing bodies for sport in the weeks after the games were inundated by those who wanted to join a particular sport. They had seen athletes playing sports such as badminton and asked why they could not do it. There is a knock-on effect for everybody.

Ms Colleary

I want to respond to two points made by Deputy Deenihan. One was the possibility of the social economy programme and community employment schemes being wound down by FÁS. This would be most unfortunate from the perspective of the Glencree Reconciliation Centre. We have eight people working with us through FÁS schemes and the benefit to individuals in society are enormous. Not every organisation has the facilities we have to offer support in education and training to those on the schemes. However, there must be a number of voluntary organisations which would suffer greatly if the schemes were to be withdrawn. We would not have the resources to replace those on schemes with paid staff.

We are beginning our second year of the social economy programme. One of the objectives of this is to create sustainable employment in the valley. We are building up a coffee shop in the Glencree centre staffed by people from very disadvantaged backgrounds. We are confident that within the three years of the support of the scheme by FÁS, the activities will have grown sufficiently to create sustainable employment for at least three if not four people, which would be exciting. While this is a drop in the ocean, these small successes add up.

The issue of visas for our international volunteers, who we value highly, is very pertinent. If there is anything the committee can do to help us address this, we would be grateful. The absence of transport to the Glencree centre is another important issue. The public bus comes through Enniskerry and then stops five miles down the road from the centre, which is a huge challenge in terms of volunteers being able to work with us. At present, some young people make the difficult cycle uphill from Bray to work as volunteers helping to clean up. It would be very helpful if there were even three or four buses a day.

Obtaining core funding is always a challenge. It is not easy but always possible to get funding for our programme work. However, funding core administrative costs is a huge challenge for any NGO.

I agree with Deputy O'Shea that we do not want a bureaucracy building up around volunteering. As an example, all the work of Volunteering Ireland is carried out by 25 volunteers with just four full-time staff. Volunteering is the essence of what we are discussing. However, we are nearing the end of a three year strategic plan and about to embark on our next one. Within that plan, we envisaged that, by now, we would have employed a development officer for bureaux throughout the country. This has not happened due to lack of funding. Due to significant input from the corporate sector, we had a placement officer helping those with additional support needs to volunteer. This has now finished as the funding was short-term, one-time corporate funding. A pool of volunteers is available who have much to offer but who have additional support needs. For a short time, we had the means to provide that support but this is no longer available.

It is not Deputy Deenihan's fault he has not heard of volunteering Ireland. We do not have the resources to let the country know we exist. Most of our resources go on meeting the needs of the 2,000 organisations using our services at present. I am not sure whether having everybody know about us would improve what we do as it might put more pressure on our scarce resources. Direct funding support would be of great benefit so that Volunteering Ireland could continue to give support to organisations such as those present at this meeting and others.

While it is very hard to speak to voluntary groups without sounding patronising, as public representatives, we come across situations that not everybody would. Therefore, we have perhaps a better understanding of what groups such as yours are doing and where they touch communities, be it in regard to sports or support for somebody who has had a serious emotional crisis or a person who does not have two pennies to rub together. We gave an undertaking to take on this topic when the Special Olympics was at it height last year. We will see it through and will hopefully come up with something that is of use to the voluntary groups.

The groups represented today are in contact with other similar groups. I ask that they encourage other groups to put their thoughts on paper and to submit them to the committee. The more concise such submissions, the better. Ultimately, we will only be expert in the field if the information comes to us. We want this to be as all-embracing as possible. Regardless of whether we will then know of every group in the country, we can at least say we were trying to address the issue.

I thank the committee members, the participants and the back-up staff, including the clerk and the other members of the committee secretariat. This is the last meeting of the committee for this session and I congratulate the members on the work they have achieved, which includes five reports. That is not bad by any reckoning.

The committee has had a good Chairman.

Now that the self-congratulation is over, I adjourn the committee sine die.

The joint committee adjourned at 1.15 p.m. sine die.
Top
Share