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Dáil Éireann debate -
Tuesday, 27 Apr 1993

Vol. 429 No. 6

Adjournment Debate. - Community Welfare Officer's Guidelines.

I wish to thank you, a Cheann Comhairle, for giving me the opportunity to raise this matter. In July of last year the then Minister for Social Welfare, Deputy McCreevy, issued the controversial Directive 14/92 to community welfare officers restricting the discretion they enjoyed under social welfare legislation to make exceptional need payments. A number of payments were restricted but most hardship was caused in that community welfare officers could assist with only one ESB bill per year, to a maximum of £100.

The directive was strongly criticised by the Democratic Left Party and by a number of welfare organisations. Considerable hardship was caused for those on the lowest incomes who found that an important safety net previously available to them was whipped away. The number of disconnections of electricity increased and it is likely that many other families denied this supplementary welfare allowance turned to illegal moneylenders to pay their bills and keep the lighting and heating in operation.

The impact of the directive can be seen from the fact that while in September 1991 community welfare officers in the Dublin region of the Eastern Health Board area were able to assist 1,435 families to pay ESB bills, in September 1992, shortly after the Minister introduced the directive, only 1,026 people received help. Under that directive those people are now precluded from receiving help until September of this year.

Following strong public criticism the then Minister, Deputy McCreevy, told the Dáil on 14 October last that it had not been his intention to limit the discretionary power of community welfare officers who make these payments and that he would issue a further directive to clarify the matter. While neither Dáil Deputies nor members of the public were allowed by the Department of Social Welfare to see the original directive or the so-called clarification Directive 18/92, Deputies know from experience that community welfare officers were obliged to continue applying the original directive limiting assistance with ESB bills to one occasion a year, and the consequent hardship continued.

On 4 March last the Minister of State at the Department of Social Welfare, Deputy Joan Burton, told me she was reviewing the supplementary welfare scheme. During debate on the Social Welfare Bill last month the Minister, Deputy Woods, said he would be shortly issuing a code of practice for dealing with fuel debts which would replace the directives issued last year. However, this has not been done and people are still being denied necessary support. Often at this time of year, when arrears have accumulated during the heavy use winter period, bills are at their highest and people need urgent assistance. I appeal to the Minister, pending the publication of guidelines, to withdraw the circulars which have caused so much hardship and to allow community welfare officers to make payments as needed, as was the case prior to July last year.

The supplementary welfare system is intended as a scheme of last resort. It is designed to support and assist those who are desperate and who face real hardship if not helped. Over the years it has ensured that thousands of children who would otherwise be cold have some degree of comfort and that those who would otherwise go hungry have decent meals. The community welfare officers have done an exceptional job in recent years in administering the system despite its inadequacies and the growth in poverty. Community welfare officers are now doubly disadvantaged because Fianna Fáil and Labour Deputies and Ministers claim that these directives have been overturned and people are consequently blaming the community welfare officers for not giving them assistance. This Government has been trying to con the public by claiming that most of the McCreevy dirty dozen cuts have been withdrawn, while the fact remains that the majority of them remain in place and continue to cause hardship.

The Minister, Deputy Woods, and the Minister of State, Deputy Joan Burton, have contested my statements about the cuts. Perhaps they will accept the verdict of SIPTU, the biggest trade union in the country and an affiliate of the Labour Party, who, in a statement issued last Friday pointed out that in only four of the 12 areas had there been some easing of the cuts.

The Deputy's time has expired. I am calling the Minister for Social Welfare, Deputy Michael Woods, to reply.

I have almost finished. Two new cuts have been made by this Government.

Please, Deputy, there are procedures governing these debates.

Perhaps I will be allowed to conclude my sentence. A little courtesy would help.

I allowed the Deputy some latitude but he keeps going on and on.

On a point of order, on numerous occasions I have facilitated the House but cutting short my speeches. A little courtesy to me might help.

The Deputy has been given the utmost courtesy by the Chair.

I try to avoid the constant to-ing and fro-ing——

When the Deputy is told his time is exhausted he ought to obey the Chair.

A little latitude would help.

Next week I will introduce a household budgetary facility for 10,000 unemployed people in the Dublin area. Legislation has already been put in place to allow for these deductions to be made from social welfare payments with the customer's consent. The new payment option will help social welfare clients to put aside a set amount towards regular bills, such as ESB and gas bills, so that the prospect of falling into arrears will be reduced. The ESB and An Bord Gáis have agreed to participate in the scheme. Following the initial pilot phase the scheme will be extended throughout the country.

I am preparing new guidelines for the supplementary welfare allowance scheme, which will cover all aspects of the scheme, including rent and mortgage payments, exceptional needs payments and other payments under the scheme. These guidelines, which will be comprehensive and detailed, are being prepared in consultation with the health boards. When finalised, they will be made available and will be publicised for the benefit of clients.

Separately I am drawing up a code of practice under the system of exceptional needs payments to deal with debts in respect of ESB and gas bills. I want to establish a standard national practice which would involve health boards and utilities such as the ESB and an Bord Gáis working together in helping people on low incomes with fuel debt problems to meet their fuel bills on an ongoing basis.

The code of practice will involve: a clear indication of the circumstances which will warrant a special payment under the SWA scheme for fuel, whether in respect of a current bill or arrears; arrangements for clients in difficulties to register with easypay schemes operated by utility companies or, altrnatively, the home budgeting scheme operated by my Department; payment of SWA as appropriate, towards arrears which have arisen in the exceptional circumstances as defined and where clients have ongoing problems with meeting fuel debts the health board would contact the utility and would work with the client in meeting his or her current fuel bill over a certain period. Any arrears would be dealt with on an agreed basis with the utility.

My purpose is to provide a service geared to the individual circumstances of people in difficulties which recognises the responsibility both of the client and of the utility company and which uses the SWA scheme in helping to achieve an effective and lasting solution. The precise details of the arrangements have to be worked out in agreement with the utility companies and the code of practice will include an outline of the arrangements which the utlitities will apply in relation to people with fuel debt problems. These arrangements will be finalised within the next few weeks.

When the new arrangements are finalised I will publish an information leaflet in conjunction with the interested parties. This will offer guidance to customers who are experiencing difficulties with their fuel bills. The leaflet will provide information on payment methods, advice on efficient use of fuel, and ESB-Bord Gáis Éireann policy in relation to hardship cases. It will also inform clients of the circumstances under which assistance with fuel bills may be considered by health boards. Meanwhile, I want to emphasise that health boards have discretion to make payments in support of ESB and gas bills where they consider that the circumstances warrant it.

It is not true, Minister.

That is the statutory legislative position and it still pertains.

I want to protest that the Minister has again misled the House on his issue.

(Interruptions.)

I will make a formal protest about this.

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