Ivor Callely
Question:47 Mr. Callely asked the Minister for Social Welfare the average duration of an incoming/outgoing telephone call to Social Welfare offices, particularly in the (01) exchange area.
Written Answers. - Duration of Telephone Calls.
Information regarding the duration of all telephone calls to Social Welfare offices is not readily available.
However, it is estimated that the majority of calls to and from the Department's main telephone number are completed within 3½ to 4 minutes.