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Dáil Éireann debate -
Tuesday, 4 Apr 1995

Vol. 451 No. 5

Adjournment Debate. - Accident and Emergency Services.

We need an immediate review of accident and emergency services in Dublin so that further industrial action on the part of nurses which commenced on 15 March and which is to continue tomorrow can be avoided.

Problems have arisen in Dublin, with a shortage of acute hospital beds, no co-ordination of accident and emergency services, resulting in ambulances travelling to the same hospital many times while beds in other hospitals remain unfilled. A cohesive plan is required to deal with overcrowding in accident and emergency departments in the major Dublin hospitals. The two ambulance services, those of Dublin Corporation and the Eastern Health Board, are not properly co-ordinated. We need that co-ordination put in place immediately.

The Mater and Beaumont hospitals, which are located in densely populated areas, at present take 50 per cent of ambulance calls especially from elderly, who frequently require the services of both hospitals. This means that both hospitals are subjected to constant incredible pressure.

There is something inherently wrong when the Minister for Health makes funds available to address bed shortages on the one hand and further substantial funds for the third consecutive year to shorten waiting lists in circumstances in which both problems are interlinked and incapable of separate resolution. It is imperative that a serious attempt be made to address the problem on a Dublin-wide basis. While the Department of Health has allocated £8 million to reduce waiting lists, separate new waiting lists are developing because local hospital managements are cancelling elective-surgery patients' admissions. Those patients go on to the waiting lists or return as emergencies to the hospitals that have cancelled their admissions. Local managements are also refusing to accept responsibility for managing the accident and emergency departments. They pass the buck to the Department of Health, who pass it back and, as a consequence, the service to the public suffers.

The Department of Health is to be commended for proposing a non-confrontational forum within which to examine the accident and emergency difficulties in hospitals but it is important that staff participate so that the onus is placed on the Minister and his Department to convince them that this will not be just another talking shop.

There is a critical need to evaluate the number of beds available, and put in place a mechanism for ensuring that accident and emergency patients are divided among available beds, together with the co-ordination of all services to ensure movement and removal of patients in order to free-up urgently needed acute beds. It is unacceptable that patients have to wait up to 48 hours on beds, trolleys and armchairs in hospitals such as the Mater, Beaumont, the Meath and others. It is also unacceptable that nurses must work in such conditions and take abuse because of overcrowding.

The Minister must act quickly to avoid any extension of the dispute to other Dublin acute hospitals. Nurses become very distressed watching the pain and agony of patients, are subjected to verbal and other abuse and pressure, even at times assault, from agitated relatives demanding why their loved one is not being admitted. All of us agree that nursing staff do marvellous work. It is unfair that they should be the victims of the inefficiencies and inadequacies of the Eastern Health Board and the Department of Health.

I should inform Deputy Geoghegan-Quinn that I am replying to her question on behalf of the Minister for Health who is unavoidably absent.

I should emphasise that my colleague, the Minister for Health, has taken a keen interest in the difficulties being experienced in the accident and emergency services in Dublin.

As already indicated to the House, the Minister for Health has already made a sum of £850,000 available in 1995 to the Eastern Health Board to help reduce the pressure on the six major Dublin hospitals. This money has been used to provide nursing home and convalescent beds for people who would otherwise have to be kept in an acute hospital but who no longer require an acute hospital bed.

Placing these patients in the type of care most appropriate to their needs is a major component of the strategy to ease the pressure on the acute hospitals. Since 1 January 1995 the Eastern Health Board has provided appropriate places for 225 patients who have been discharged from acute hospitals in north Dublin. Putting additional consultant-staffed beds into the acute hospitals, therefore, is not the most effective or efficient way of tacking the problem.

In general, the six major hospitals can cope with the accident and emergency workload which tends to present itself in terms of peaks and valleys, and delays in admissions do occur from time to time. Of course this is a matter of regret, but the objective must be to ensure that the operation of the entire hospital, especially the bed provision, is managed in such a way as to ensure that patients are moved to more appropriate care as soon as possible, thus freeing up beds for those awaiting admission.

The Minister for Health is very aware of the need to ensure that the operation of the Dublin accident and emergency service is managed as effectively as possible having regard to the workload of individual hospitals within the system. The service is co-ordinated by a steering group chaired by the programme manager, general hospital care, Eastern Health Board, and includes the six accident and emergency consultants, together with their hospital managers-CEOs. While the primary responsibility for the management of the workload rests with the individual hospitals, this group meets regularly to ensure that the response by the Dublin hospital service to the demands of the accident and emergency workload is effectively co-ordinated.

As no service is ever perfect, the need to further improve communications between those operating the service has been recognised. Last week, to this end the chairman of the Dublin Accident and Emergency Steering Committee met the unions involved in this action and agreed to co-opt the accident and emergency ward sisters from the six hospitals involved onto the steering committee. The Eastern Health Board has also agreed to convene a meeting between the chief executive officers and consultants from the hospital with the union representatives to discuss accident and emergency services in Dublin. In addition, the Eastern Health Board has agreed to meet the accident and emergency ward sisters from the six hospitals, as the situation in the accident and emergency service demands.

In respect of Beaumont Hospital, the Minister for Health has been informed that nurses in the accident and emergency department there intend taking industrial action tomorrow. He has, however, been assured that all patients in need of emergency treatment will receive appropriate treatment at the hospital and non-urgent cases in that area should go to their general practitioner for treatment. In fact one of the difficulties in the area of accident and emergency services is that far too many people go to the accident and emergency department of general hospitals, especially in Dublin, when they should go to their general practitioner in the first instance.

During the period of the industrial action tomorrow the Eastern Health Board ambulance control centre will monitor the accident and emergency service in all hospitals to ensure that the workload is spread as fairly as possible and that the effect of the industrial action on patient care is minimised.

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