The second report of the co-ordinating group of secretaries entitled Delivering Better Government — A Programme of Change for the Irish Civil Service was launched on 2 May last. The central focus of the programme is the provision of excellent quality services to all customers of the Civil Service. This comprehensive report sets out the vision for the Civil Service of the future and provides a clear framework within which consistent and ongoing progress can be achieved.
Work is already under way on implementing the recommendations of the report. A new co-ordinating group has been set up to oversee its implementation. The terms of reference of this co-ordinating group are: (i) to oversee the implementation of the Government's programme for change in the Civil Service; (ii) to validate reviews of particular programmes as requested by Government, and, (iii) to report regularly to Government on progress.
Membership of the co-ordinating group is drawn from both the public and private sectors and the first meeting will be held on 24 June. It includes representatives of the public service trade unions.
A number of working groups are also being established to address the following key areas identified in the report: quality customer service; human resource management; financial management; open and transparent service delivery; regulatory reform, and, information technology and systems. These working groups will encompass management and front-line issues.
A customer service group has already been set up in the Department of Transport, Energy and Communications to draft a code of practice for services to the customers of commercial semi-State bodies.
An advisory group on legislation has also been established. This group which has met many types is examining the reform of the Ministers and Secretaries Act, 1924 and will shortly make proposals to Government. The work is being done in full consultation with the Office of the Attorney General and the changes being recommended will maintain the essential requirement of governmental-ministerial accountability under the Constitution to the Dáil.