One-stop shops create the opportunity to provide integrated, customer centred public services from a single site. While the concept embraces many possible combinations and levels of service, the aim is to provide the fullest possible range of public services, in addition to information and advice.
Local authorities are in a unique position to lead this process because of their geographical coverage, familiarity to local communities, multipurpose remit and experience in delivering a range of services. For this reason local authorities have been asked to establish and lead project teams, involving agencies directly involved in service provision at local level, to develop suitable projects. As recognised in the detailed guidelines issued by the previous Government, the precise composition of one-stop shops will vary in each area depending on local circumstances. It is my intention to provide financial assistance to enable several pilot or demonstration projects to proceed.