Vol. 576 No. 6
86 Ms McManus asked the Minister for Finance the improvements in service which customers of his Department can expect to see arising from the implementation of the Civil Service action plan drawn up to meet the requirements of the benchmarking process; and if he will make a statement on the matter. [30091/03]
The Department's modernisation action plan under Sustaining Progress,which incorporates the actions being pursued under the public service benchmarking process, was published in full on the Department's website on 12 August 2003.
The action plan comprises over 100 objectives and associated targets, not just specifically in relation to customer service, but under a wide range of headings with implications for customer service, including the efficient use of resources, performance management, team-working and cross-functional working, e-Government and new technology, open recruitment, training and development, equality, and human resource management. Improvements in each of these areas will contribute to the overall performance of the Department, including the quality and effectiveness of our services.
