I thank the Cathaoirleach Gníomhach and members of the committee for the invitation to today's meeting. I am the managing director of ESB Networks. I am joined by my colleague, Eddie Byrne, the financial controller for ESB Networks and we welcome the opportunity to speak to you today. Given the agenda for today's meeting, we focused our opening statement on the large electricity user subvention and we are here today to address the committee's questions on this matter. Given the wider role of ESB Networks in supporting the delivery of Ireland's climate action plan targets, we are happy to address any other questions as considered appropriate by the committee. I can also cover a brief update to the Committee on the current Storm Isha restoration efforts, if there are any questions from members. Moving to the summary of the annual distribution use of system revenue and tariff setting process, ESB Networks is part of the ESB Group, a commercial semi-State company that has been regulated by the Commission for Regulation of Utilities since 1999. Our role is to design, build, own and operate the electricity distribution network and as transmission asset owner, to build and maintain the onshore electricity transmission network for all 2.4 million customers.
There are approximately 180,000 km of network across Ireland and ESB Networks does not generate or sell electricity. All electricity customers contribute to the costs of operation, maintenance and development of the electricity distribution network through a portion of their overall electricity bills. This annual process of calculating the distribution use of system, DUoS, network tariffs for different customers for a tariff year, which runs from 1 October to 30 September the following year, is done in two main steps, both of which are approved by the CRU. The first step is a setting of the overall DUoS revenue that ESB Networks can collect. The second step, the tariff setting process, determines how this revenue is allocated across the different customer segments in the market. ESB Networks invoices each electricity retail company for these DUoS tariffs based on their customer mix and numbers. DUoS tariffs are one input to the cost of electricity. Electricity retail companies, independent of ESB Networks, decide how to pass on these costs to their customers.
On the background to the large electricity user rebalancing subvention, a Government decision was made in June 2009 to operate an enduring LEU rebalancing arrangement to commence in the tariff year starting in October 2010. The objective of this mechanism was to deliver an annual saving of €50 million for LEUs, which would be funded via recalculation of domestic network tariffs. This was implemented in the tariff year from October 2010 to September 2011 and remained in place until the end of September 2022. In August 2021, the CRU commenced a review on the necessity to retain LEU rebalancing and wrote to ESB Networks and EirGrid requesting analysis of the impact of the mechanism on the different customer tariff groups since it was first implemented in 2010. Following completion of the initial analysis, ESB Networks informed the CRU in September 2021 that an administrative error by ESB Networks had been identified in the implementation of the LEU rebalancing. This error resulted in the misallocation of the tariffs between different customer groups in a calculation in a complex financial model. ESB Networks did not collect increased revenue and did not gain financially from this error in allocation of the tariffs. While the tariffs are submitted to the CRU each year for approval, this was an error made by ESB Networks in the calculation process for the tariffs. We regret that this happened and I would like to apologise to the committee that it occurred. The cumulative impact of this overadjustment between customer groups covering the period from October 2011 onwards is €100.86 million, which equates to an average impact of €54 across the different domestic customer groups. The reversal of this misallocation is under way and is taking place across one year for domestic customers over the tariff year from October 2023 to September 2024. For LEUs, the recovery of the matching amount is taking place over three years.
Turning to lessons learned and improvements, the cause of this error was the changing of the calculation formulas in the financial model in the second year of implementation, that is, from October 2011 to September 2012, to one where a percentage change of total revenue was used in a calculation instead of a fixed annual amount. Over the years, as the other variables changed, this adjustment unintentionally increased the tariff costs for domestic customers beyond the fixed €50 million amount and correspondingly reduced the cost for LEUs. Given the complexity of the calculations, together with the way it was programmed in the model, it was difficult to detect this error after the second year of implementation. ESB Networks carried out a detailed review of the operation of the tariff model in 2022 to ensure it was fit for purpose and that appropriate change control governance was now in place. ESB Networks has identified two key areas when considering lessons learned from this incident. The first relates to the need for stronger governance to oversee how changes are made to these financial models and to ensure that there is a clear record of what, why and how a change was made. The second relates to the need for ESB Networks to enhance the engagement with the CRU during the tariff setting process. There has been extensive engagement with the CRU and its consultants on the calculation of the tariff and on the nature of the error in the calculation. There has been extensive engagement with the commission on the changes to customer tariffs for both the tariff years from October 2022 to September 2023 and from October 2023 to September 2024. We will continue to work with the CRU to ensure that the annual tariff process is operating effectively and we have included a copy of our report on the LEU rebalancing as an appendix for submission.
In addition, ESB Group internal audits, supported by its co-source partner, Grant Thornton, delivered an agreed-upon procedures audit in June 2023 for the in-scope audit period, which was 2022-23. The purpose of this audit was to review and assess the governance and underlying operational controls that supported ESB Networks' DUoS tariffs setting process, specifically in the context of the 2022-23 DUoS tariff review. The assessment of the integrity of the key operational controls attaching to the selection, approval and application of the tariff model assumptions, changes to the tariff model methodology and the tariff model input calculations for the in-scope audit period, which was 2022-23, did not identify any material deficiencies. ESB Networks is confident that the enhanced DUoS revenue and tariff setting process, as well as the associated key controls and governance measures now in place, are fit for purpose. Again, I would like to conclude by apologising for the error that occurred.