Thank you. I have some suggestions on our approach to our recommendations and, while it is to be hoped that we will reach a consensus, it may be that there will be elements which will constitute a minority report. We should not rule that out because there are important points that each of us may wish to see reflected there and on which there may not be unanimity. That should not require exclusion. We want to have the most inclusive report possible.
Proper examination of the issue of Government control of intervention in the area of bank charges is very important. I have no doubt that most of our citizens would empathise with this. Proposals in this regard are repeatedly dismissed as either ineffective, based on whatever other experiences there may be, or not in line with EU directives, and are almost in breach of EU rules. As a committee we should be recommending serious examination of this option, outlining as well what proposals might be considered to overcome whatever obstacles, if any, there are to moving in that direction.
I do not need to recite all the examples of the incredible raft of charges to which bank customers are currently subjected. For the issue of every document from cheque withdrawal, direct debit, standing order or lodgment a fee calculation applies. There is also the incredible situation whereby reviews and renewals of overdrafts which can be three or six monthly, or if one is lucky, annual, also attract a further charge in addition to the interest and fees one pays for each negotiable instrument or bank transaction that one initiates. These charges vary. For example a flat charge of €200 might be applied merely for having one's overdraft facility renewed. When one is issued with the documentation to sign, of which one keeps one copy and returns the other to the bank, one is signing an agreement to initiate an immediate debit from one's account. Most people are left in the invidious position that because they need the overdraft facility to function properly in terms of their financial requirements, they feel they are not in a position to challenge, or feel inhibited about challenging, such arbitrary charges. That is the reality. Arbitrary charges are being applied across the board in a cartel-like fashion which is absolutely unacceptable.
There has been a small think-tank operating in the head offices of the major financial institutions over the years looking at new ways of further taking from bank customers and these are replicated in each of the banks. There is no real competition and that is the major problem customers face which needs to be addressed. It is incumbent on this committee to look seriously at what interventions can be organised and not to just dismiss it as unworkable or impossible because the European Union says no. Let us try to get the European Union to change and say yes because until such time as this is properly addressed this situation will continue. That is at the heart of the problems people face in their business dealings with financial institutions.
There are also excessive charges on credit cards, a fact which was identified in the course of the submissions. It is a real problem and must be addressed because Irish customers are being penalised for being Irish customers. We saw the comparative figures that apply in these islands and across the European Union. At almost every turn Irish citizens are being further penalised in an increasingly expensive economy or market and this puts us into the top league in terms of EU comparative figures. The excessive charges on credit cards, an ever-growing and popular means of doing one's business, are crippling individuals and families. This needs to be seriously addressed.
Increased powers for the Irish Financial Services Regulatory Authority need to be reflected on. The Minister for Social and Family Affairs, Deputy Coghlan, and her Department should be encouraged to increase the powers of the Money Advice and Budgeting Service, support and expand its role. In the submissions we received, it was interesting to note the level of interest in MABS contribution. To many, its importance was dissipated in the minds of some in comparison with the submissions from the major banking institutions. When we heard the submission from MABS, the room almost emptied. MABS is important in terms of the crucial back-up it gives to the sector it supports. It is important that we have a rounded and holistic view of all the areas that need to be addressed. I lay as strong an emphasis on the MABS as I do on the Irish Financial Services Regulatory Authority. They all need to be recognised as important players in assisting people to make ends meet.
I agree with the Consumers' Association of Ireland recommendation that the Director of Consumer Protection should have the power to request the removal of a financial product that is found to be unfair or unbalanced within the overall financial market. There have been examples of these products and the committee questioned those invited to make submissions on particular products that were introduced in the banking sector and the building societies, etc. Extensive public concern has been expressed about some of these products in recent years. In recognising the inequities inherent in some of the products that have been or may be introduced, the Director of Consumer Protection should be given the power to demand their withdrawal from the market.
Recognising the very successful sector that the banking and financial sector is in this jurisdiction, the Minister for Finance imposed a banking levy in budget 2003. It seems to have disconcerted banking institutions. However, with profits of €1 billion per annum, rather than the levy ending in its third year it should be continued and extended. The money secured from this should be ring-fenced into particular areas such as the disability sector, social housing or the provision of special needs education. We should say to the banking sector, with such colossal profits, that there is a social dimension to all of this. Very importantly, this levy should be continued and ring-fenced for areas that will be able to make valued use of it.
I concur with Deputy Richard Bruton that interest rate cuts should apply to all loan and borrowing products, not just to mortgages, as has been the case. The mortgage sector is an important element in the overall lending business conducted by these institutions However, the reality is that, in the majority of cases, the mortgage business is the small end of the banking sector's product range. The reduction in interest rates, arising from a Eurozone drop, needs to be across the board. The greater number of people have gone beyond having a mortgage. Sadly, in this economy, many are not able to reach a mortgage situation in their lifetime. They all need to be able to benefit from a reduction in interests rates.
There should a guaranteed 24-hour processing of all cheques, withdrawals, standing orders, direct debits, lodgments, credit transfers and other financial instruments. It is absurd and outrageous that one can get a Lotto ticket at 7.40 p.m. which is recorded in the system and qualifies for that night's draw. However, when one presents a cheque or another negotiable instrument, it takes several days for the banks to process. These are institutions with vast profits and the most up-to-date information technology systems, yet they cannot credit an account with a negotiable instrument for several days. To call a spade a spade, the banks are not being honest with people when they say that it takes days to process these. It does not, it should not and it is not acceptable. Within 24 hours, all of these instruments should be put through the accounts of various customers. That is allied to Deputy Richard Bruton's point on the clearing houses and their reform is a requirement.
There should be legislative provision, if necessary, to facilitate the transfer of business requests. If one wishes to move business from one banking institution to another, there is not the level of accommodation and facilitation that some of those institutions, which made submissions, claim. In the experience of ordinary banking customers, the reality is that if one seeks to transfer business, there are a whole range of obstacles and difficulties presented. One may wish to make the change because one is attracted to the competitiveness of another banking institution or one may simply have fallen out with one's branch manager. Whatever the reason, one has the right to transfer business from one banking institution to another. They must be prepared to facilitate that in a willing way. That is a necessity. If legislation is required to enforce that, then it should be considered.