I wrote to the Chairman on this matter as the committee is conducting an ongoing investigation into banking services, charges, competitiveness and customer relations. In the course of preparation for the study, IFSRA was established. To a certain extent, IFSRA took over a role which this committee was playing in trying to assess the quality of practice in Irish banks. As we have not concluded our report, the committee should convene a special hearing as a matter of urgency. It should take place as a full day's session on a Thursday or Friday rather than on a Wednesday for reasons we have suggested to the Chairman before. As well as asking representatives of the AIB to account for what happened, we must also call in the chief executive of IFSRA, Dr. Liam O'Reilly, and the Director of Consumer Affairs.
There are a number of separate issues to consider. We must discover the full extent of what has happened in AIB and the loss incurred. We must also find out what arrangements are being made to recompense customers who were overcharged. Contrary to media reports, it will be within the bank's capacity to identify a significant number of the customers who were subject to overcharging. Many people keep detailed records of financial transactions, as do the banks. While it will be difficult to compensate a person without an AIB account who bought a foreign exchange draft, it is important that AIB should seek to recompense its customers.
In the context of this committee's study of banking and the competitiveness and fairness of bank services, it is crucial that AIB is forced to find the people who were overcharged and make recompense. Simply placing a sum of money which represents a fraction of the bank's profits into a holding account will not serve to make recompense to customers. I have not seen a freefone number advertised or the establishment by the bank of a hotline to allow customers to discover if they were overcharged. That is one element of it.
The second element is that we should talk to the representatives of IFSRA. There has been a political stand-off for the past six years between the Tánaiste and Minster for Enterprise, Trade and Employment and the Minister for Finance, on behalf of the Central Bank, about who should have control of the regulation of financial services. It has been shown yet again that this stand-off has cost Irish bank customers dearly. The first stage of IFSRA legislation was introduced last year, three years late in the seven year life of this and the previous Administration. That legislation gives IFSRA the power to examine and scrutinise. It is also a structure which is expensive. IFSRA currently has approximately 90 staff and significant costs will be charged to all financial service institutions and banks, including credit unions. The credit unions have suggested that the level of costs proposed to fund IFSRA will be so high that they may have to stop providing small loans.
While this regulatory structure is large and expensive, it is a watchdog which has no teeth because it has no power to impose any kind of sanction. The second part of the IFSRA legislation was passed by this committee some time ago and we have not heard anything about it since. I recall that during the Second Stage debate on the legislation in the Dáil and during the debate on it at this committee, I pointed out to the Minister for Finance that this doorstopper of a Bill includes panels and regulatory bodies which will involve in the order of 63 appointments. It is a full-scale quango. The Minister did not disagree with me. I reiterate this point because the committee should take a stand on this.
I recall some members being understandably amused when I suggested to the Minister that this authority should not be composed of the usual suspects in terms of persons with party political connections, persons from the financial services industry, banks and so on, but that it should be composed of genuinely independent persons who have expertise in consumer affairs. The Minister gave no such undertakings. I also strongly suggested that such membership should be gender balanced. After a long campaign by me last year, the Minister has appointed one woman to the reformed board of the Central Bank, Ms Deirdre Purcell.
When this huge quango is up and running in respect of which approximately 60 appointments will be made, we will not know if it will have among its membership consumer champions. I suggested that organisations such as St. Vincent de Paul, people who deal with consumer credit, people dealing with the credit unions and, particularly, representatives of consumer interest organisations should, as a matter of determination, be appointed to those various panels and boards. This committee should revisit this issue and make such demands afresh.
During the debate on the Bill I also raised a question, which now arises again, of the role of internal audit in regard to all the financial service institutions. Where were the internal auditors, never mind the external auditors, in AIB who could have prevented this problem from arising? A programme was set up to charge customers and it went wrong. In most organisations there is an internal audit function which is particularly strong in banking and financial services and an external audit function. If this was going on since 1994, where were the internal auditors?
I ask that we meet representatives of IFSRA. We should ascertain the level of its supervisory and inquiry roles, but we also need to call back the Minister for Finance to find out when he and the Government intend to finalise part two of the IFSRA legislation in order to give this watchdog a few small teeth. Currently it has no teeth which is pointless in terms of what has happened.
We also need to ask the representatives of IFSRA whether it is carrying out any scoping review to ascertain if there are similar problems in other financial institutions. This issue arose as a result of a whistleblower but not as a result of any effort by IFSRA, although it responded quickly. We need to discuss this matter with its representatives before we sign off on our report. That was the purpose of my letter to the Chairman.