On behalf of the Society of St. Vincent de Paul, I thank the committee for inviting us to speak, the day after we launched our pre-budget submission. I will make that submission available to committee members this morning as it provides greater detail on what I will have to say here.
As the committee is well aware, we are looking at adjustments of €3.6 billion this year and further substantial adjustments in the following year and there has been debate on the mix between cuts and taxes. Our task and that of organisations like ours is to illustrate, on the basis of our services and the members we assist, the spectre of cuts, whether in income support or delivery of services, that face those we represent and assist. It is on that basis that we make our presentation here. Our overview will mention briefly the calls for assistance in our key urban regions; the experience of those, together with some pen portraits, who contact us for assistance; and some of our broad policy recommendations.
We have statistics on calls for assistance in areas like Dublin, the mid-west, Galway and Cork that look specifically at the calls that come in from people looking for help who are really struggling and looking for financial assistance or other supports. When we compare the statistics for 2009 with 2010, we see very dramatic increases. For example, in the Dublin region, we have seen an increase of 36% in the volume of calls for assistance coming through our regional office. In the mid-west or greater Limerick, there has been an increase of 23%. The increase in the Galway city area and its environs has been 36% and in Cork city and county the increase has been 45%. These are the figures provided by the regions on the number of calls from people looking for assistance, whether food vouchers or someone to speak to, etc.
With regard to the type of assistance sought, some 43% of calls for help come from one parent families, and a further 20% from couples with children. Therefore, the majority of calls come from families. Some 73% of the calls made to our centres are made by women - almost three-quarters. Approximately one out of every eight calls came from foreign nationals. Our volunteer members report people struggling due to the impact of the habitual residence condition and barriers to accessing education, particularly at third level, for people who do not satisfy the strict criteria underpinning the habitual residence condition.
Over three-quarters, or 77%, of people contacting us are on some kind of adult social welfare rate, for example, one parent family payment, disability allowance or jobseeker's allowance. This highlights the fact there is a long-term reliance on social welfare. This results in a consequent erosion of people's resources, resilience, ability to save or to make contingency arrangements for the rainy day.
When people contact us, they are looking for food vouchers and help with fuel and energy costs. We spent almost €7 million in 2010 assisting people with their energy bills, whether gas, electricity or solid fuel, in an effort to prevent disconnections. We are also asked to help with the cost of education, preschool, primary, secondary and third level and further education. People also require assistance where they face delays or difficulties in accessing social welfare payments. We also assist with housing related costs, whether in the private rented sector or with regard to mortgage arrears or rent arrears in the local authority or social housing sector.
I would like to present two examples that give a flavour of the predicaments, circumstances and challenges faced by many of the people with whom we work. The first concerns access to social welfare. We got a call from a married man on jobseeker's allowance with four children. He had accessed temporary work twice in the past year, but there were long delays in accessing social welfare payment and rent supplement after work dried up and he reapplied. In the interim, the society provided food vouchers and other supports to the family. However, the family was still struggling with the rent. The parents were afraid to apply for temporary work in the future because of their experience with the social welfare system. This is an example of how a family can become trapped by the system or by the lack of flexibility or responsiveness within the system.
The second example illustrates the dilemma faced by a family in deciding what to spend available money on - school or food in this particular case. A man contacted the society on a Friday evening when his family had only €3 to last them through until the next week. He had to pay school expenses - the so-called "voluntary" contributions - for his three children which meant the family had no money for food for the remainder of the week. The society organised an immediate visit with food vouchers so that the family could eat until their social welfare payment came through. It is not just a choice between books or food. People must also make the choice between paying for food or energy or face dilemmas such as whether to pay mortgage arrears or put food on the table. These dilemmas concentrate our minds and provide us with a broad mandate in terms of the supports we provide and the policies on which we form opinions.
Our budget submission launched yesterday put forward several recommendations and I will give the committee an idea of some of the most pressing proposals. Given our experience on the ground with the families we are assisting, we are asking that in budget 2012 the Government should protect the rates of payment for social welfare payments, including qualified child increases, family income supplement levels and eligibility for social welfare payments.
We also want the Government to make the social welfare system more responsive to atypical work. The current system of a six-day week when we know that many people work a seven-day week or on a Sunday must be addressed. There should also be supports for those who are self-employed and they should have access to PRSI benefits.
We also recommend that the Government establish a national compulsory book rental scheme at primary and secondary level. The way the school book industry has operated in the past is a waste of money and has a detrimental impact on schools and families. This needs to be rectified. Other areas requiring attention include eligibility for the medical card and the services provided under that scheme. This scheme must be protected. A large concern for many of the people we assist in the private rented sector is the rent supplement. They have worries with regard to possible increases in the tenant contribution.
I already mentioned the almost €7 million we spend on energy costs. Deputy Rabbitte mentioned that those on pay-as-you-go meters and on repayment schedules would not be disconnected over the winter. We publicly welcome that. However, we do not think that is binding from the regulator's point of view. We need the Minister to make it binding. We believe the utility companies will try to honour it to the best effect but we ask that the Minister make it binding from a regulatory point of view.
Staying on energy, the carbon tax will be doubled. There is no debate in that regard as it is part of the memorandum of understanding. What can the Government do to protect the poorest households and the fuel-poor households when that doubled tax comes into effect? We were promised by the previous Government, when the first tranche of the carbon tax was introduced a couple of years ago, that supports would be put in place, but that did not materialise in any meaningful way. We are asking for reassurances in this area.
We are working closely with the Department of Finance and other interested stakeholders in tackling financial inclusion. One in six households in Ireland does not have a bank account. Work is under way and we are asking this committee to support that work and enable policy to underpin banks moving towards an appropriately designed basic bank account which is made available through the post offices. That is a measure, at no cost to the Exchequer, that will assist in the self-sufficiency and the autonomy of low-income households.