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Seanad Éireann debate -
Wednesday, 7 Jun 1978

Vol. 89 No. 6

Adjournment Debate. - Ireland—UK Postal Delays.

I wish to use the opportunity afforded to me to make a reasonably forceful protest at the marked deterioration in the postal services between the Republic of Ireland and the mainland of the United Kingdom over the past three to six months. I want to exclude from my remarks postal services to Northern Ireland because there are special difficulties there which we all know about and we can well appreciate the delays that take place in postal services to Northern Ireland. In general terms they have not deteriorated, considering the difficult situation, nearly as much as one might have expected.

During the past three to six months there has been a very marked deterioration in postal services between here and the rest of the United Kingdom. Letter post is particularly badly affected and there is a lengthening of about two days in the time it takes a letter to get from here to England. For example, whereas a year ago it would have taken two or three days and one could have been fairly sure of delivery in two or three days, posting here and arriving in England, now it is taking five to six days and this is a fairly consistent length of time.

Without the technical information which the Minister should have at his disposal it is not easy for me to say where the fault lies. There is a fault, and what I am asking is that the Minister would put his finger on this fault and eradicate it. It became clear to everybody over the last quarter or so, during the period of the telephone strike, that we cannot now rely on telephones. But the post between here and England has got so unreliable that, if you post a letter, to make sure the message gets through within a week you have to make a phone call as well. That is a ridiculous situation and I want the Minister to do something about it. It may not all lie within his bailiwick.

I remember well that when I was a student in Cambridge between 1960 and 1963 I used to get regular letters from my home in East Cork from a small sub post office and they took about four days. That was because they came from a small sub post office in the country and not a main collecting area. These letters took four days and it was a fairly consistent pattern. During that period of time there was a go-slow in the British postal service that lasted for three to four months. My letters from East Cork to Cambridge all started arriving consistently a day or two earlier than normal during the go-slow.

This was an interesting phenomenon and was worth investigating. Of course. I found on a little investigation that what had happened was that the post from the Republic during the go-slow was being diverted away from the main sorting office in Mountpleasant in London and was passing through a smaller sorting office in Birmingham, and though the Birmingham postmen were on a go-slow like the London people the post arrived a day or sometimes two days earlier.

It could well be that the fault lies partially in the United Kingdom. In that case it is up to the Minister to do a thorough investigation of this and to apply pressure on his opposite number in the UK. I am certain that if the reverse situation happened and if there was a serious delay here the UK Minister for Posts and Telegraphs would be delighted to apply pressure on our services here. so I ask the Minister to find out where the fault lies.

My guess is that it is partly the fault of our own postal service and partly the fault of our friends across the water. The Minister should get together with his opposite number to eradicate these quite unnecessary delays. It is ridiculous that letters going from here to London should take an average of five to six days. That is the sort of mean delivery time that I seem to be getting. A lot of my constituents have raised this problem with me. People in business find that it is not enough to write a letter to London, to the south of England or to any part of Britain: you have got to make a telephone call as well.

Some years ago it would have been more difficult to make this case. That was at the time in which there was a spate of letter bombs being sent, regrettably some of them from Irish addresses. I think most from north of the Border, to well known people in Britain. At that time one just could not blame the British authorities for treating the Irish post with considerably more care than it was usually treated. In fact, I think they just took in the post and let it lie around for a few days to see if anything happened. Of course it was checked and sorted much more carefully and, no doubt, lots more of the packages were opened by the postal service. Some of them probably were dipped in buckets of water if they looked suspicious. Those days now, happily, are gone.

There seems to be no reason whatever for hold-ups. I think that in the circumstances the Minister should investigate his own service. There was some time ago a story during the telephone strike of delays in our Sheriff Street sorting office. I hope that those problems have been sorted out.

The Minister should, first of all, look at his own service and make sure that it is running at its maximum efficiency and then, if the fault is not seen to lie there or only partially to lie there, when something is being done about that situation, then he can say to his opposite number in the UK: "Look, our post is suffering undue delay, the delay is not coming from procedures on our side of the Irish Sea. Will you please get your situation sorted out and ensure that letters coming from this country to Britain or vice versa are not suffering undue delays up to a period of one to sometimes three days?”

Dublin South-Central): I have listened with interest to Senator Trevor West and I share his concern as regards the inefficiency in the postal services. In the world we are living in today communication is of vital importance whether that is in the telecommunications sector or in the postal sector. In regard to any drawbacks which may have arisen over the past few months, as Senator Trevor West has indicated, every step is being taken to rectify this situation.

The first point I would like to make is that the postal service in general is very good and that a considerable effort is devoted to maintaining its overall excellent standard. I think it is generally accepted that by even European and American standards we have an excellent postal service in this country. The quality of service is regularly monitored by my Department, and any deficiencies found are followed up to ensure that they are corrected and that any improvements possible are carried out.

The volume of letters handled is very big, over 400 million a year or well over a million a day. Even a very small percentage failure in handling would affect a very big number of letters. Yet the number of complaints received is very small in comparison with the number of posted items handled. I think it is generally accepted that we have this efficiency, and there is credit due to the postal sector generally for this high efficiency which has obtained in this country down through the years.

With regard to the point that Senator Trevor West has raised, the problem regarding the difficulties which have arisen over the past six months, I should explain that the second-class mail service between here and Britain, printed papers and the like, usually in unsealed envelopes, is conveyed by surface transport between here and Britain. First class mail, that is, closed letters and postcards, are normally conveyed by air. Some of this mail is flown between Dublin and London but the bulk of it is disposed of by special night flights in both directions between Dublin and Manchester.

This service has been devised jointly by my Department and the British Post Office so as to integrate the services on both sides to give the maximum service advantage to the posting public in each administration. Of course the interval between posting and delivery of letters exchanged between the two administrations depends upon the efficiency with which each carries out its part of the operation, whether delivery or collection and onward despatch.

The special flights are so timed as to secure delivery on the next working day after posting for most of the mail posted in good time in Ireland or in Britain. There is no difficulty regarding the flights which convey mail between Dublin and London. However, air conveyance on the specially timed flights between Dublin and Manchester was carried out by the Irish airline at an acceptable rate of charge because it was possible for the airline to combine the carriage of mail on this route with other freight contracts.

That position changed last year in circumstances outside the control of the airline or the Department when one of the major freight contracts involved ceased to carry on business with the airline. This meant that a long-term reasonable rate of charge for the volume of mail carried could no longer be maintained. The mail-load is less than one-fifth of the plane's capacity.

This change in circumstances was considered by both postal administrations, and it was agreed between my Department and the British Post Office that, if possible, a contract for the conveyance of mail between Dublin and Manchester should be placed with an independent air operator if a suitable one offered. The fundamental consideration in this decision was that the independent operator would operate a suitable sized plane for the volume of mail to be carried and that his charge would be costed accordingly. Bids were invited, and a new Irish company was offered the mail contract.

It was envisaged that the new operations would commence at the beginning of the year. Unfortunately, the company failed to get the operations started in reasonable time and it was necessary to invite fresh tenders. These tenders are now being considered and it is hoped that it will be possible to arrange a contract in the near future. As a temporary measure the mail continued to be flown by Aer Lingus up to the commencement of their strike on a basis that traditional standards of services are preserved for outward mail to Britain but with some unavoidable loss of service for inward mail from Britain.

During the airline strike the first-class mail had to be carried by surface in both directions. On resumption of operations the airline found that because of their other commitments they could not restore the temporary services which had been under discussion with Aer Lingus prior to the strike. This has meant a temporary reduction in the standard of service for much of the mail between the two islands. I might add that this position has only very recently emerged. The extent of the loss of service, arising out of the conveyance problem should not exceed a working day. If delays in excess of this are encountered my Department would be most anxious to investigate them if particulars are provided.

Senators will appreciate that I am not referring here to items which have to undergo customs examination. It will be clear from what I have said that the temporary reduction in the standard of service is attributable to an unexpected difficulty in arranging a contract with an independent air operator but it will also be clear that every effort is being made to restore the former standard of services. I should add that in the meantime all means of expediting the conveyance of first-class mail between here and Britain are being explored. As the Senator will see for this first-class mail we have a special contract with the Irish airlines to carry it between here and Great Britain both ways.

Unfortunately, there are no small planes for the national airlines that would make it possible to carry our small volume of mail, which is roughly around 3 tons an evening. The smallest carrier we can hire between here and the United Kingdom is roughly 14 tons, and they would charge proportionately on that type of conveyance. It would not be possible for the Department to undertake these charges and to make the contract on that basis.

We are negotiating at this particular time—indeed we have offered it for tender again and have received tenders—to see if we can arrange a contract with some independent airline who have a small plane which would be capable of carrying this mail to the two administrations. I can assure the Senator that everything possible is being done to ensure that we try to restore the former standard because it was an excellent service. The Senator is right to raise the problem, which, especially since the air strike, has become more apparent. Every effort is being made by both administrations at this particular time. I assure the Senator that, hopefully, within a very short time we will be able to get back to our original service.

The Seanad adjourned at 8.20 p.m. until 10.30 a.m. on Thursday, 8 June 1978.

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