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Seanad Éireann debate -
Wednesday, 25 Mar 1998

Vol. 154 No. 16

Adjournment Matter. - Public Relations Consultants.

I wish to raise the issue of public concern over reports in last week's papers about the spending of £100,000 of public money by the Minister for Health and Children and his Department on public relations contracts, principally with Drury Communications. Given that the Department has a press office which is staffed by civil servants and other back-up services, why was £12,000 — as reported in last Thursday's Irish Times— paid to Drury Communications to assist the Minister in dealing with issues arising from the hepatitis C case? What was Drury Communications in a position to do which could not be done by the Minister or his civil servants?

I also wish to raise the point that £20,000 was spent by the Department on "an audit of media and internal communications". What precise public relations services will be rendered on an ongoing basis, at a cost of £5,000 per month, by this company to the Minister and the Department? What procedures were followed in seeking tenders and awarding these contracts? What precise services will be carried out and what is the exact cost under each of the public relations contracts? What value will taxpayers, who will pay the bill, get from the Minister's expenditure of £100,000 in this fashion? How will the spending of this large sum of money on public relations help ensure a better health service for our citizens? How will it help reduce waiting lists, provide more hospital beds, give better care for the elderly and ensure proper services for those with physical or intellectual disabilities? I venture to say that such expenditure will not help one iota.

I raise this issue in the wider context of the massive amount of public money — reported to be in excess of £5 million — being spent by the Government on consultants, PR people, image makers and make-up artists. The public may be amused or angered to learn that the Taoiseach spends £135 of its money each day to be made up and to look his best for us. However, the public is not amused at having to pay for "Big Brother", namely, Mr. Whelan's so-called media monitoring unit in which a number of people are paid to sit all day in Government Buildings to listen to local and national radio stations and read newspapers in order to ensure the Government's image is kept polished. George Orwell's predictions in Animal Farm and 1984 have come true.

However, as the people showed in response to the Government's proposal to tax credit union savings and as the voters in Limerick East and Dublin North proved, no amount of slick public relations and massaging of the media can make up for lack of substance. The truth was summed up well in Martyn Turner's sketch in last Saturday's Irish Times. Despite the spending of large amounts of public money on public relations, media monitors and make-up artists, the Government, according to Turner, appears just as bad after it as it did before.

I have raised a number of questions regarding the reported expenditure of the Department of Health and Children on public relations which I hope the Minister will clearly answer.

The purpose of having a public relations strategy, whether in a Department or in a private sector company, is to communicate messages effectively so that they are listened to, heard and understood. The complexity and constant development of the media means that it is important to be able to rely on professionals who have knowledge and understanding of current practice within the industry. While civil servants can and often have developed skills in providing information for media purposes, this cannot be compared with the understanding provided by a specialist operating within the media.

There has been some criticism of my Department and of me as Minister for use of public relations consultants. I find it hard to understand the basis for this criticism. My predecessors, no matter what their political background, have used the services of public relations companies in the past. The current contract with Drury Communications was awarded following a competitive tendering Limited process and costs approximately £60,000.

This contract is for the provision of public relations advice and support for 12 months. Senators will be interested to note that when the Deputy Leader of Senator Gallagher's party was Minister for Health in 1994, over £24,000 was paid by his Department to the same company for approximately two months work but Senator Gallagher, then a Deputy, was not at all concerned despite the fact that this 1994 figure was published by way of reply to a parliamentary question in 1994. There is an obvious and serious lack of consistency in Senator Gallagher's approach to this matter, but we should not be surprised by this.

It is interesting to note also that similar contracts during the period of office of Deputy Michael Noonan for the first six months of 1997, at which time Senator Gallagher's party was in Government, cost approximately £34,500 in total between two companies. These figures, therefore, clearly make a nonsense of Senator Gallagher's recent claim that the amount of money spent on public relations advice and support by the Department of Health and Children during my time as Minister is grossly in excess of anything that might have been spent by his colleagues while in Government.

The figure of £60,000 referred to above provides very good value, especially when taken in the context of an overall annual health budget of approximately £3 billion. It represents 0.002 per cent of total expenditure.

There has been an attempt to suggest that the money being spent on public relations support is somehow depriving certain client groups of services. The example I have heard quoted concerns respite services for those with mental handicap. I want to nail that lie. Senators will be aware that recently I announced a four year capital programme of £30 million to provide the day, residential and respite services needed for those with mental handicap. This is the first time such a multi-annual capital programme has been dedicated to meeting the needs of those with mental handicap. I have consistently stated my personal commitment to providing the additional services required by those with mental handicap in line with the needs outlined in "An Assessment of Need for Services to Persons with a Mental Handicap, 1997-2001".

In relation to total expenditure on health services, there has never been more money spent on direct delivery of health services to the public than I have provided since my appointment as Minister for Health and Children. The allocations to health boards for 1998 represent a 7 per cent increase over funding provided in 1997.

In an effort to strengthen the existing media skills within the Department, Drurys Communication have also carried out a specific project which involved auditing the departmental media relations, internal communications and operating procedures. This project, which is separate from the ongoing advice provided by Drurys Communication, cost £24,000. The press audit was centred in the press office. When I took up office as Minister for Health and Children I found that the press office in my Department was staffed by just two executive officers which was a reduction in the number of staff in that office under the previous Government. I would like to take this opportunity to publicly acknowledge the exceptional work undertaken by these two officers who, at times, have had to function under very difficult circumstances. The audit was commissioned by my Department in the context of relatively junior officers undertaking the press function in my Department as compared with other Departments and with a view to identifying the support structure required for these officers.

Public relations consultants are used to help get the message across clearly, to help make complex medical information comprehensible for the lay person, to increase awareness about services and to ensure that risks are understood. They are also there to contribute to changes in behaviour which will promote good health. In the context of smoking, for example, this could have a significant benefit in cost terms since it is tentatively estimated that the cost of treating smoking related illnesses is approximately £80 to £100 million. The overall purpose of using public relations consultants is to contribute to the Department's aim of promoting good health and preventing ill health.

The facts as I have outlined them, show that using public relations advisers is a long standing practice used by successive Governments over the years. Also, the use of such firms by the Department of Health and Children during my time as Minister is no more extensive and clearly more cost effective than during the time of some of Senator Gallagher's colleagues.

In relation to the cost of employing other people in my office from outside the Civil Service, I challenge Senator Gallagher and anyone else, here and now, to examine such costs in relation to the office I hold now or the costs in relation to previous public offices I have held, all of which costs have been put into the public domain in detailed format. He should then compare those costs with those his colleagues incurred when in Government in recruiting into their offices their friends and colleagues from outside the Civil Service and I have no doubt that he would find such an exercise instructive. However, I do not expect him to shout from the rooftops when those results come forward.

Senator Gallagher's motives in raising this motion on the Adjournment are seriously questionable. It is a cheap political stunt which has rebounded on him.

The Seanad adjourned at 8.20 p.m. until 10.30 a.m. on Thursday, 26 March 1998.

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