This is very nearly an anniversary of the Freedom of Information Act. The Free dom of Information Bill was a Seanad Bill and was passed in this House three years ago this Monday. Individual Senators and the House in general played a very important part in shaping the Act as passed. I understand that recently a seminar in the law department in UCC was shown the video recording of the Seanad Committee Stage debate on the Freedom of Information Act as an illustration of the way in which a Bill is shaped by the contribution of individual Members as it passes through the Oireachtas, an illustration of democracy in action. It seems fitting that this anniversary discussion should take place in the Seanad, and I thank the Seanad for initiating this morning's proceedings on the Freedom of Information Act.
If the Freedom of Information Act was conceived in this House three years ago, it was born on the day it commenced, one year later – the Freedom of Information Act applied to the whole Civil Service from April 1998. Six months later the Act took effect in relation to health boards and local authorities. In October 1999 a further large group of public bodies, including in particular voluntary hospitals and bodies dealing with people with an intellectual disability, were brought into the remit of the Act. Even excluding the numerous smaller local authorities, UDCs and town commissioners, there are now in the order of 170 public bodies within the remit of the Freedom of Information Act. The Government has approved a further ambitious programme of extensions of the Act for the next year and a half or so, and I will discuss this shortly.
Up to the end of 1999, 20 months into the operation of the Act, there had been more than 15,000 freedom of information requests to the various public bodies, 11,000 of which were in 1999, and there is no sign of any fall-off in the numbers of requests. In the first two months of this year there were more than 1,300 additional requests to the Civil Service alone and I expect that when figures are available for the end of April, they will show a cumulative total of more than 19,000 requests to date.
Moreover, and to quote a study from another jurisdiction:
Sheer volume is not the sole test . . . of the Act's usefulness. Simply by existing, the legislation is the cause of uncounted informal releases of information.
That is a point that should not be underestimated by any of us. This is clearly the case in Ireland also. Many institutions are now releasing, on an informal administrative basis, information which would previously not have been readily available. In the health boards in particular I understand that probably three quarters of requests for access to personal records are dealt with informally and are not required to go through the full freedom of information process. That is something I welcome. Administrators throughout the public service are finding that while the Freedom of Information Act provides a useful set of criteria which can be applied in deciding whether to release documents likely to be sensitive, there are many documents which clearly can be given out entirely outside the freedom of information framework.
The Act is loosely based on similar legislation in other jurisdictions, particularly Australia. The Australian central Government experience is that more than 90 per cent of requests are thought to be from personal requesters, people seeking information on file about themselves. By contrast, just under half of requests in Ireland are for personal information, with the remainder being for non-personal – our experience in this regard seems to be more in line with that of Canada. The proportion of personal requests varies between sectors – nearly 80 per cent of requests in the health boards are for personal information, while the proportion in the local authorities is only about one in three. As regards the type of requester, the figures are as follows: Members of the Oireachtas make up about 3 per cent of requests received; business accounts for 11 per cent of requests; staff members account for 12 per cent of requests; journalists are heavy users of the Act, accounting for about 15 per cent of requests; and other members of the public make the remaining 60 per cent of requests which are largely for personal information.
The figures also show that requesters are successful in using the Act to gain access to official information. About 80 per cent of requests are granted in whole or in part and only a small proportion of requests are referred for internal review. Only about one in 20 requests received so far have been referred to the information commissioner for review. We should not be complacent, but this seems to represent a good level of client satisfaction with the Act.
The House will agree that the receipt of probably 19,000 requests in the first two years of operation, together with the continuing process of extending the Act to new bodies, represents a solid start to the process conceived in this House three years ago.
Most users of the Act make a single freedom of information request on an issue of particular interest to themselves, but there are some users who have made regular use of the Act's provisions. Occasionally, this has been taken to extremes – one individual has made more than 200 requests as well as quite a few appeals to the information commissioner. Processing of this one person's requests in one Department cost more than £100,000 in a single year, and he had made requests to other Departments also. This practice undermines confidence in the freedom of information system, ties up public resources and interferes with the business of public bodies, to the detriment of their clients and other freedom of information users. This kind of thing seems to be an abuse of the system and we have to consider how the system can be changed to avoid recurrences.
As against this, there are heavy users of the Act whose requests cannot in any sense be seen to be an abuse. A solicitor has been using the Act to get important personal information on behalf of clients and a Member of the Oireachtas has used it regularly, for example, to inform himself on policy issues. At least one person has sought to exploit the commercial possibilities arising out of the Act by, in effect, selling on the information obtained under the Act.
The use of the Act by certain journalists and newspapers has been striking. Of the approximately 11,000 requests received by Civil Service bodies in the period to the end of 1999, 1,200 were accounted for by just three newspapers and the top five journalistic requesters accounted for about 600 requests between them. Journalists generally appear to be using the Act more and with greater sophistication and I understand that some editors are pressing their staff to make greater use of the Act. Use of the Freedom of Information Act is now also taught as part of some journalism courses. A few of the stories published on foot of release of information under the Freedom of Information Act have been overly sensationalised, but this is perhaps the cost that a mature democracy must bear in order that the press is in a position to fulfil its genuinely important social role of ensuring that an educated populace has constant access to information about events and developments in our society. The FOI Act could not be successful in promoting greater transparency in Government if journalists were not prepared to use the Act to obtain and disseminate information about the workings of Government. Moreover, the extensive use of the Act by journalists also helps to spread awareness of the Act among members of the public.
Of course, the fees recouped from journalists and other requesters amount to only a small proportion of the cost of processing their FOI requests, and this is as it should be. One politician abroad called low-cost FOI access "an explicit subsidy" for the media and others, and I suppose that is one way of looking at it, but it is no bad thing to subsidise the process of ensuring that citizens are educated and informed about their public administration. However, there is a tendency for some requesters to send in large trawling requests, knowing that, whatever the cost to the public body, the cost to themselves is likely to be minimal.
There are also indications that the vulnerability of public bodies to disruption caused by other possible misuses of the Act is becoming known. One public body has, for example, received in excess of 1,000 FOI requests, all for the same information. Clearly, this caused considerable disruption to the public body concerned, which took the sensible step of simply packaging the material and making it available to anyone who wished to see it. However, there were ways in which a determined group of people could have ensured that such requests would be even more disruptive. I do not wish to go into those in public forum for obvious reasons, but it is clear that some steps should be taken to protect the Act from inappropriate uses.
I want to be emphatic about the extent to which the Government is committed to the FOI Act. We must not discourage responsible use of the FOI Act, or put arbitrary limits on the amount of responsible use by any individual, but those who make multiple requests should bear in mind the comment of the Information Commissioner that "requesters who are heavy users of the Act, and incidentally who may benefit considerably from the rights conferred by it, have a corresponding responsibility to act reasonably in relation to the processing of their requests by public bodies". Heavy usage of the Act by individuals is something other jurisdictions, such Australia and Canada, have experienced with similar legislation.
As I mentioned earlier, the Government has decided on an ambitious programme of further extensions of the Act, subject of course to Oireachtas approval. RTÉ and TG4 will come into the FOI net on 1 May, 21 October will see it applicable to a number of other non-commercial State bodies as well as agencies providing services to person with a physical disability, in January 2001 we will bring various bodies in the enterprise sector with its remit and the universities and certain other colleges will be brought into the net by July 2001 – the details in this sector have yet to be finalised.
This programme of extension will require structural and organisational arrangements in the new bodies which parallel those in place in the bodies which are within the FOI remit already. For example, our initial estimate is that between 1,500 and 2,000 man days of external training will need to be delivered in the next 18 months or so to satisfy the needs of the new bodies and the ongoing needs of existing FOI public bodies, plus a great deal of internally delivered basic awareness training. My Department, each of the parent Departments concerned and the bodies themselves are already working on the necessary preparations.
We trained in the region of 15,000 people in the initial phases of the Act to prepare many of the Departments which were coming within the remit of the FOI Act. This made an enormous contribution to the positive working of the Act, from the point of view of the requester, the Departments and the individuals charged with the responsibility of operating the FOI requests. Therefore, it is vital that the new bodies coming within the remit of the FOI Act take on board the need for extensive training, which has worked so well to date.
I should mention, in particular, RTÉ and TG4, which are to come within the remit of the Act from 1 May. The main thing that is different about the extension to RTÉ is that it is not intended to cover the journalistic, editorial and programme functions of RTÉ. Senators will understand the sensitivities that surround journalists' notes, videotapes of certain events and so forth – sometimes these issues have had to be dealt with in the courts. However, the management and administration of RTÉ is to be fully comprehended within the Act, and I commend RTÉ on the positive and active approach it has taken to its preparations to date.
The Civil Service Users Network is a group of freedom of information officers in Departments which exists to co-ordinate the response of these Departments to common requests and to allow for an exchange of information and experience. It is chaired by the Department of Enterprise, Trade and Employment, and its focus is on practical administrative issues rather than on policy. It recently produced a report focusing on administrative and procedural arrangements for the implementation of FOI legislation and suggested a significant number of technical improvements with a view to benefiting requesters and public bodies, by allowing smoother processing of requests.
The Taoiseach undertook to have the report of the CSUN considered by appropriate Oireachtas committees, and recently I met with the Joint Committee on Finance and the Public Service as well as with the all-party Oireachtas committee on the strategic management initiative, in that regard. The report has, of course, been laid before both Houses, and I have brought copies of my speaking note for my appearance at the Joint Committee on Finance and the Public Service should Senators be interested.
One of the key issues which was addressed by the CSUN report was the activities of a small number of repeat requesters, some of the activities of whom I discussed earlier in this presentation. The structure of the Act, which is so strongly focused on the rights of the individual requester, did not take sufficiently into account the potential for individuals to use multiple requests in a manner which would cause enormous disruption to public bodies.
As well as dealing also with a number of relatively minor technical issues, the CSUN report addressed the issue of charges. There have been complaints about a lack of transparency in the charging regime which operates under the Act, and I must admit that public bodies have not been implementing it in a consistent way. This is because different record keeping systems and practices and differing administrative practices across public bodies mean that the time taken to access records and the systems for charging for that access can differ considerably. The report suggests a battery of limited adjustments to the Act aimed at dealing with these issues while min imising the impact on the ordinary user, including limiting the number of requests which any one requester may make, adjusting the charging regime and strengthening the administrative exemptions under the Act, to deal with misuse.
I should perhaps mention one recommendation of the CSUN report, in particular – that there would be a small basic charge for processing an FOI request but that the first hour of time taken for search and retrieval of the relevant records would be free to the requester. I see some logic to the suggestion of a small basic fee. A small charge – say £5 or £10 – will often represent only a tiny fraction of the cost of processing a request and would not deter the person who had a genuine need for access to particular documents. However, it might make the person, who indiscriminately makes 15 or 20 requests at once, give some thought to the costs involved.
However, I have some concerns about the basic charge idea. In particular, I do not think that personal requesters, that is, people who only want access to their own records, should be required to pay for an FOI request, and I am sure Senators would agree with me. The CSUN suggests that social welfare records would be available free but I think that unless a person seeking personal information is making multiple requests to any public body, they should not be charged an initial fee. Clearly, Oireachtas Members acting in the course of their business as public representatives should not be charged this fee. Moreover, if there is to be an up-front fee for FOI requests, we might offset this by giving up to, for instance, two hours search and retrieval time for free – the report suggests only one hour. Most users will not be making multiple requests and a couple of hours of public service time is not too much to give.
Some of the CSUN recommendations could only be addressed by way of amending legislation. At present, there has been no decision on such legislation – I wanted to hear the views of Oireachtas Members before making a proposal to Government – but I hope that the House will see, from the extensive extension programme and my comments today, that the Government is committed to freedom of information and making the FOI Act work efficiently and effectively in the public interest. I will be most interested to hear the statements of Senators today.