My Department's records show that the travel document of the person was retained as there were indications that it had been interfered with. This is the normal practice of the Department in such circumstances.
Recently the person concerned contacted my Department's immigration division about a new travel document. She was advised to make a fresh application for consideration. A form was issued to her but to date no application has been received.
There is no record that the person's "green book" was retained by my Department. If it is no longer in her possession then she should contact the immigration division who will address the matter.