Dáil Éireann Debate, Tuesday - 27 April 2004
169 Mr. P. Breen asked the Minister for Community, Rural and Gaeltacht Affairs his views on the results of a customer service survey conducted by his Department; and if he intends to change working practices, structures and so on within his Department as a result of this survey. [11943/04]
View answerAs part of the development of its customer charter and customer service action plan for the next three years, a survey of customers was carried out by my Department.
The results of this survey showed a positive attitude by respondents to the standards of service provided by my Department. A Customer Service Action Plan 2004-2007 is now being developed by my Department which, building on the results of the customer service survey, will aim to further enhance our standards of customer service into the future.
