The Commission for Communications Regulation, ComReg, is responsible for monitoring compliance by service providers with the requirements of the European Communities (Electronic Communications Networks and Services) (Universal Service and Users' Rights) Regulations 3003, which are transposed as SI 308 of 2003. In accordance with the regulations and following public consultation, ComReg has issued a draft direction on the code of practice for tariff presentation. Comments on the draft have been sought by 30 June, shortly after which date ComReg intends to finalise the direction. The core objective of the code is to ensure that end users have access to accurate and comprehensive tariff information on publicly available telephone services. Service providers shall ensure that tariff information is accurate, comprehensive and accessible.
ComReg has sought a comprehensive report from each of the mobile phone companies concerning the incidences of overcharging. Following consideration of both reports, it will decide on the appropriate action, within its powers, that it will take.
ComReg is also considering further initiatives to provide information to consumers on the range of communication services. These steps will ensure that consumers are sufficiently informed to make the appropriate choices in terms of the service or package which will best suit their needs.