Dáil Éireann Debate, Tuesday - 16 November 2004
179 Mr. S. Ryan asked the Minister for Finance if his attention has been drawn to the fact that there is a huge demand on an office (details supplied) of the Revenue Commissioners during the lunch time period which has resulted in persons queuing in all weathers on the pavement; and if this issue will be examined with a view to arranging for additional staff during this period. [28571/04]
View answerI am advised by the Revenue Commissioners that the office in question, the Revenue Central Information at Cathedral Street, Dublin, which is open from 9.30 a.m. to 5 p.m. from Monday to Friday is currently experiencing significant growth in the number of callers. While staff are rostered to reflect the pattern and numbers of callers, Revenue recognises that there were times recently when increased demands for services resulted in lengthy queues. The size and physical layout of the building have meant that, occasionally, the queues have extended outside the building.
A review of the operation of this office is just being finalised by Revenue. Arising from this, additional staff are being assigned to the office and the physical layout of the building will be altered with the aim of significantly reducing the waiting time for callers and eliminating the need for anybody to queue outside the building.
