Dáil Éireann Debate, Tuesday - 4 October 2005
326 Ms O. Mitchell asked the Minister for Communications, Marine and Natural Resources the steps he intends to take to ensure the restoration of former levels of postal service; and if his attention has been drawn to the detrimental social and economic effects of ongoing delays in delivery. [26373/05]
View answerMatters relating to quality and levels of postal service are a matter in the first instance for the management and board of An Post. The standards of service delivery in the postal sector are set out in the two European postal directives which outline the universal service obligations which universal service providers must honour, including An Post.
The independent communications regulator, ComReg, is responsible for the monitoring, measurement and regulation of the postal sector including measuring the levels of service against those set out in the postal directives. The quality service target for the nationwide next day delivery of single piece priority mail set for An Post by ComReg during 2004 was 94%. The results of the measurement of compliance with this target reported that 78% of national mail was delivered the next day during the most recent measurement period. This represents an improvement of 8% on the similar period last year.
