Dáil Éireann Debate, Thursday - 23 February 2006
100 Mr. Ferris asked the Minister for Communications, Marine and Natural Resources if his attention has been drawn to the fact that there have been a number of complaints from ESB customers regarding employees of the company contracted to carry out meter inspections (details supplied); and if he will make a statement on the matter. [7525/06]
View answerThe issue of ESB meter inspections is a day-to-day operational matter for the ESB and not one in which I have a function. However, in order to be helpful to the Deputy, I wish to point out that the ESB customer complaints arbitrator, ELCOM, deals with unresolved complaints relating to metering. The arbitrator's recommendations are binding on ESB but are not binding on customers, who can take whatever further action they wish.
