Dáil Éireann Debate, Tuesday - 20 March 2007
537 Mr. Kehoe asked the Minister for Communications, Marine and Natural Resources the services and facilities available to persons with a hearing disability who wish to phone his Department; and if he will make a statement on the matter. [10947/07]
View answerMy Department has a contract with the National Council for the Blind in Ireland for the provision of telephonist operators that are trained in all aspects of customer service. My Department has also provided an ‘Induction Loop System' in each of our major reception areas to assist any personal callers to the Department that may have a hearing impairment. In addition, my Department has committed to updating the existing Customer Service Charter to include actions to meet the requirement of the Department under the Disability Act 2005 in support of both the external and internal customer.
