I am advised by the Revenue Commissioners that they are not in a position to provide information on the volume of complaints in relation to Tax Credit Certificates. If a taxpayer requests an amendment to a Tax Credit Certificate, this is not recorded as a complaint. I am further advised by the Revenue Commissioners that on the 9th February last, they completed the issue of 2,194,174 Tax Credit Certificates (TCCs) to PAYE taxpayers, reflecting the changes announced in the Budget.
A further 398,061 Tax Credit Certificates containing amendments in individual cases, issued in the period 1 January to 14 March 2007. These would be cases where taxpayers advised Revenue of changed circumstances or additional credits due, subsequent to the general issue of Tax Credit Certificates containing the Budget changes. In general, where a PAYE taxpayer requests changes to their tax credits or allowances, an amended Tax Credit Certificate will issue within 20 working days of the request being received. In addition, Revenue identified a small number of certificates that contained errors and these were rectified automatically.
In relation to the on-line self-service facility now available to PAYE taxpayers, I can inform the Deputy that 46,587 transactions were carried out using this facility from 1 January to 11 March this year.