Dáil Éireann Debate, Wednesday - 26 September 2007
1097 Deputy Olivia Mitchell asked the Minister for the Environment, Heritage and Local Government if his attention has been drawn to the fact that the phone number (details supplied) on his Department’s web site appears, through its recorded message, to be dealing only with vehicle registration issues; and if he will clarify the position in respect of this service. [19957/07]
View answerThe telephone number referred is a low call number associated with the web site used for the very successful online motor tax renewal system. The number is available for use by customers for enquiries not catered for in the comprehensive ‘frequently asked questions' page on the web site. A helpdesk supporting this number is serviced by staff with expertise in the online motor tax service and in matters relating to vehicle registration, with particular regard to changes in the registered ownership of motor vehicles and the status of ownership change notifications submitted for updating of the National Vehicle and Driver File (NVDF) records. This helpdesk also deals with motor tax enquiries of a more general nature. The website has an email address for enquiries which normally receive a same day response.
