The Health Service Executive (HSE) which administers the health repayment scheme has informed the Department that the scheme administrator has scanned records in 345 institutions to date. A dedicated website www.repay.ie, and information phone line 1890 886 886 and an e-mail facility queries@repay.ie have been established by the scheme administrator to assist the public to access general information on the scheme.
When a valid application has been processed the scheme administrator issues a letter of offer to the claimant which includes a breakdown by year of the maintenance charges which are to be repaid together with the amount of interest due by reference to the consumer price index. Under Data Protection legislation information relating to individual claims cannot be provided to third parties and in this regard, all enquiries in relation to individual claims should be made by the applicant concerned.