Matters relating to quality and levels of postal service in An Post are a matter, in the first instance for the management and board of the company and one in which I have no statutory function.
Furthermore, in accordance with the European Communities (Postal Services) Regulations, the Commission for Communications Regulation, ComReg, is responsible for the monitoring, measurement and regulation of the postal sector including measuring the levels of service achieved by An Post and ensuring that the company abides by its statutory universal service obligations.
I do however remain in continuing contact with both An Post and ComReg on the issue and monitor the trends in service level delivery which feeds into the general policy analysis my department undertakes in the area.