Dáil Éireann Debate, Tuesday - 20 October 2009
175 Deputy Mary Upton asked the Tánaiste and Minister for Enterprise, Trade and Employment if she will appoint a jobseeker to the board of FÁS in order that the viewpoint of the people whom FÁS is there to help is accurately represented; and if she will make a statement on the matter. [36799/09]
View answerI recently published the Labour Services (Amendment) Bill, 2009, which sets out the criteria for the selection of members to the Board of FÁS. It is proposed, following enactment of the Bill, that appointments to the Board of FÁS will be based on a person's individual talents and experience as described in the Bill.
176 Deputy Mary Upton asked the Tánaiste and Minister for Enterprise, Trade and Employment if FÁS has carried out a customer satisfaction survey; and if she will make a statement on the matter. [36800/09]
View answerFÁS regularly conducts surveys to establish how effective the Agency's services are to its customers. For example, each year FÁS commissions independent external consultants to conduct a follow-up survey of a representative sample of former trainees who completed their training with FÁS eighteen months previously. The purpose of this study is to monitor the post programme experience of trainees in terms of their view of the training they received, their employment experience subsequent to their training, and the extent to which they have utilised their newly acquired skills. FÁS also regularly commissions customer satisfaction surveys of both job seekers and employers who have availed of its services. The results of all published follow-up surveys since the year 2000 are available on the FÁS website.
