Dáil Éireann Debate, Thursday - 21 January 2010
308 Deputy Joe McHugh asked the Minister for Communications, Energy and Natural Resources the back-up service that is provided during processing to customers of a service (details supplied) that has been commissioned by his Department; and if he will make a statement on the matter. [2679/10]
View answer3, the National Broadband Scheme (NBS) Service Provider, operates a dedicated customer care facility for the duration of the Scheme. Customers can contact this customer care facility 24 hours a day 7 days a week by phone at 1800 944 791 (free of charge), via email to NBSenquiries.ie@3mail.com or by post to 3 Customer Services, Hutchison 3G Ireland Ltd, PO Box 333, Dublin 2, Ireland.
Additionally, a team of field engineers has been established to address NBS installation and maintenance issues at customer premises.
Information on the NBS, including the status of the NBS rollout, is also available at http://three.ie/nbs/.
