I propose to take Questions Nos. 516 and 517 together.
Responsibility for the regulation of electronic communications services rests with the independent Commission for Communications Regulation (ComReg) in accordance with the requirements of the Communications Regulation Act 2002, as amended, and the EU Regulatory Framework for Electronic Communications.
Issues relating to the provision of electronic communications services are, in the first instance, a matter for the relevant service provider. The service provider retains the primary responsibility for complaint resolution. If a customer is not satisfied with the service provider's complaints handling procedures, he or she may contact the Commission for Communication Regulation (ComReg). Part of ComReg's role is to establish the Codes of Conduct for the handling of consumer complaints by service providers. Each code sets out the minimum level of service that a customer can expect to receive from a service provider. ComReg will examine whether any issue that is raised, falls within its powers and may arbitrate in accordance with regulatory obligations.