Dáil Éireann Debate, Tuesday - 31 May 2011
111 Deputy Michael McGrath asked the Minister for Finance the average length of time it is currently taking the Financial Services Ombudsman to deal with new complaints submitted to the body by personal customers of financial services. [13434/11]
View answerI would like to refer the Deputy to Parliamentary Question No. 12472/11 on this topic which I answered on Tuesday 24 May 2011. The Financial Services Ombudsman has advised me that, at present, the average length of time from receipt of a complaint to the issuing of a finding is 11 months. I should point out that the Financial Services Ombudsman is independent in the carrying out of his duties. I have no role in the day to day workings of the office.
