The authorisation of telecommunications service providers generally, the award of spectrum licences including the imposition and monitoring of associated quality and coverage requirements for the spectrum rights to provide mobile telephony services are statutory functions of the Commission for Communications Regulation (ComReg) under the Communications Regulation Act, 2002 as amended.
Section 11 of the Act, requires that "Subject to this Act, the Commission shall be independent in the exercise of its functions" and such independence is also a requirement under the EU Directives which underpin the electronic communications regulatory framework in allMember States. Any complaint or query regarding the quality of service provided by any mobile telephone service provider in Ireland should be addressed directly to ComReg http://www.askcomreg.ie/about_us/form.asp.