Dáil Éireann Debate, Wednesday - 18 April 2012
58 Deputy Charles Flanagan asked the Tánaiste and Minister for Foreign Affairs and Trade if the passport service is currently examining proposals to develop an on-line system for the renewal of passport applications; and if he will make a statement on the matter. [18094/12]
View answerThe Passport Service is considering the feasibility of developing an online system for the renewal of passport applications. However, on the basis of the preliminary examination to date, I understand that any comprehensive solution proposed would require a major overhaul of the existing technology system and would involve significant capital expenditure. Given the pressures on the public finances, I believe there may be challenges in taking on a project of this size in the immediate future. I should also point out that the development of a fully online passport application system does not come without risk. The changes required would be radical, complex and, ground breaking internationally. No leading Passport Agency worldwide has developed a comprehensive online application system. Some passport agencies have provided a system that allows applicants print down a form and return to the relevant agency. However, it is interesting to note that the leading passport agencies internationally have not progressed significantly beyond this stage.
It is in this context that I have also asked the Passport Service to consider whether some short-term improvements can be made in this area. The existing passport system was built ten years ago using the best technologies at the time. The complex format of the passport application form, which includes a unique barcode and drop-out colours, was designed to maximise application scanning accuracy. There have been technology advances over this period, which, if adopted, may provide options to simplify the process for adults to renew their applications. The Passport Service is currently examining the feasibility of introducing a new scanning solution, within existing resources. This may open up the possibility of providing a downloadable form to applicants. However, given that over 600,000 passport applications are submitted annually, it is essential that any new approach is considered with care.
