Tuesday, 17 July 2012

Questions (264)

Pearse Doherty

Question:

267 Deputy Pearse Doherty asked the Minister for Social Protection the position regarding an application for carer’s allowance in respect of a person (details supplied) in County Donegal; her views on the current processing time; and if she will make a statement on the matter. [34515/12]

View answer

Written answers (Question to Minister for Social Protection)

I confirm that the Department is in receipt of an application for carer's allowance from the person in question.

The Department is committed to delivering the best possible service to its customers. Currently the average time taken to award a carer's allowance application is 28 weeks.

I acknowledge that the time taken to process carer's allowance claims at present is not satisfactory but I am satisfied that the Department is taking appropriate action to resolve the situation.

A major service delivery modernisation project is under way to improve the efficiency of administration of the carer's allowance scheme. This involves the deployment of information technology solutions and associated business process re-organisation. Full deployment of the new system for carer's allowance was completed last month. In tandem with the full implementation of the new system, a comprehensive business process improvement exercise has recently commenced, the focus of which is to optimise performance and provide improved customer service. However it is expected to be a number of months before the backlog is reduced to an acceptable level.

It is expected that the necessary investigations in this case will be completed shortly and a decision will be made. The person in question will be notified directly of the outcome.