Dáil Éireann Debate, Tuesday - 13 November 2012
357. Deputy Anthony Lawlor asked the Minister for Social Protection the average processing time for rent supplement application from County Kildare; the number of applications for rent allowance currently awaiting processing from persons in County Kildare; the reason there appears to be an inordinate delay in processing these applications; and if she will make a statement on the matter. [49635/12]
View answerWhere all the required information is provided at the time of the initial application, claims should be processed without delay and the rent supplement will normally be approved by months end. Delays may occur where requests for further information are necessary. In addition to Kildare the rent section processes claims from Wicklow and parts of Dublin 2, 4, 6 and 15. With the recent introduction of email addresses for the section, documents relating to the rent supplement claim can now be attached to the email thus reducing the expense for the customer and the turnabout time for the claim. For Kildare the email address is kildarerentsupplement@welfare.ie. The processing times of claims are being kept under review.
