Policy in relation to elder abuse is derived from Protecting our Future, the Working Group on Elder Abuse Report 2002 and the 2009 Review of that Report. The Health Service Executive's Elder Abuse Service is comprised of a dedicated staffing structure throughout the country, unified data collection, national and regional oversight mechanisms, a research facility based in UCD and awareness and training programmes.
The dedicated staffing structure provides for 32 Senior Case Workers for the Protection of Older People (Social Workers) and 4 Dedicated Officers for the Protection of Older People. There is currently one designated full time Senior Case Worker allocated to this service in the area referred to in the question.
Because of the nature of referrals to this service, all cases are prioritised and responded to as a matter of urgency upon receipt of referral, including, in many cases, responding on the day of referral or the following day.